Experience

Product School

• United States
• Professional Training and Coaching
• 700 & Above Employee

• Featured Speaker

  • May 2021 - Present

  Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work. Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Product Manager

  • Mar 2020 - Present

  Supporting internal tooling (what we call the Vault) to help accelerate growth at Shopify and build a world-class company culture.- Lead for building internal tooling supporting Projects across the company & standardizing Shopify product delivery process into tooling, with organization-wide and cultural impact.- Leading cross-functional team of 10+ Product Designers/Developers, using user-centric approach and iterative agile delivery process.

• Sr Program Manager/Lead, The Vault

  • Aug 2018 - Mar 2020

  Leading strategy and programs to accelerate Shopify teams by improving internal tooling.



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Manager, B2B digital experience

  • Jul 2016 - Aug 2018

  Lead a cross-functional digital team of 22, supporting the B2B digital marketing experience (telus.com/business) driving lead generation and sales loading. Key focus in driving go-to-market activities and enhancing deeper, more personalized experiences to deliver strong results while overhauling capabilities (including ecommerce).

• Sr Product Manager

  • Aug 2011 - Sep 2016

  - Digital governance & strategyDeveloped and managed the digital governance framework at TELUS which ensured that teams across the organization delivered compelling and secure digital experiences and drove costs down. Built a robust governance model and set of digital standards (digitalstandards.telus.com) and resources for the organization, and onboarded stakeholder and preferred vendor partner groups. Through digital leadership, guided and directed teams across the organization on digital best practices and ensured that standards were met when it came to UX, accessibility, security and technology.- Self-serve/My Account While on the TELUS Digital team, I have also managed and executed projects focused on improving the My Account experience for clients as well as drive the self-serve roadmap for TELUS on telusmobility.com, telus.com and the TELUS My Account App (available for Android, Apple and RIM devices). I was responsible for proactively identifying ways to improve self-serve and working with stakeholder groups to drive process and functionality changes in order to optimize the client experience.

• Project Manager, Corporate Web & Social Media

  • Jun 2010 - Aug 2011

  About.telus.com redesign- Successfully managed and lead the redesign of the TELUS Corporate website, About.TELUS.com, from business requirements phase through corporate capital gating, executive comms, usability testing, UAT, stakeholder training, visual templating, revisions and launch in June 2011, resulting in triple the anticipated site traffic post-launch (300,000 page views/month)- Ongoing prime for the maintenance and optimization for about.telus.com while supporting 30 internal stakeholders and their use of Jive content management system Social media leadership & governance- Oversaw and developed the strategy for social media measurement, reporting and influencer outreach- Evaluated and optimized social media measurement tools for enterprise use (including Hootsuite and Radian6) and proactively evaluated new platforms and methodologies- Supported and trained a business analyst on utilizing the tools and reporting, resulting in his development of core social media analytics skills as part of his role- Developed governance framework for various TELUS social media responder groups - including Marketing, Business, HR, Koodo, Caya, among others - through regular committee calls

• Business Analyst, Leadership Development Program

  • 2010 - Jun 2010

  I participated in a developmental program for Business graduates focused on building the skill-set required for leadership positions at TELUS. I developed strong project management skills and demonstrated high performance in the following roles:Project Manager, Consumer Web Channel HR Project Manager, BenefitsAdvertising Specialist, Marketing Communications



UM Marketing

• Bilingual Distribution Coordinator

  • Apr 2005 - Oct 2007

  Successfully developed over 10 brand recognition strategies for the promotion of sampling programs in Eastern Canada for clients such as Procter & Gamble.- Consistently succeeded target distribution goals and improved brand perceptions in Quebec and the Maritimes Successfully developed over 10 brand recognition strategies for the promotion of sampling programs in Eastern Canada for clients such as Procter & Gamble.- Consistently succeeded target distribution goals and improved brand perceptions in Quebec and the Maritimes