Assistant Director - Athletic Facility Operations

• Aug 2014 - Present

Wellness Instructor

• May 2014 - Dec 2015

Area Supervisor - US OPEN

• Aug 2013 - Sep 2013

Provided high-level guidance, direction and expertise to team of guest services, ushers, security and building maintenance personnel responsible for more than 1M guests during the two-week tournament. Successfully handled multiple capacity crowds in general admission setting, reduced safety risks, improved fan experience, and generated exceptional reviews via media, comments and superiors. Provided high-level guidance, direction and expertise to team of guest services, ushers, security and building maintenance personnel responsible for more than 1M guests during the two-week tournament. Successfully handled multiple capacity crowds in general admission setting, reduced safety risks, improved fan experience, and generated exceptional reviews via media, comments and superiors.

Executive Assistant to CEO

• Jan 2013 - Apr 2013

Played critical role in maintaining business operations, managing special projects for C-Suite, developing plans for expanding company, reduced travel expenses through developed partnerships, and managed schedules, travel and meetings with board, investors and clients Played critical role in maintaining business operations, managing special projects for C-Suite, developing plans for expanding company, reduced travel expenses through developed partnerships, and managed schedules, travel and meetings with board, investors and clients

Assistant Manager & Bartender

• May 2005 - May 2012

Handled diverse business functions at this “landmark” family-owned restaurant and sports bar founded in 1937. Oversaw day-to-day business operations; trained and developed staff; managed bar operations; developed operating procedures; maintained competitive edge via product review and pricing strategy; integrated POS system. Monitored food and beverage inventory; interacted with vendors to assess new products. Handled diverse business functions at this “landmark” family-owned restaurant and sports bar founded in 1937. Oversaw day-to-day business operations; trained and developed staff; managed bar operations; developed operating procedures; maintained competitive edge via product review and pricing strategy; integrated POS system. Monitored food and beverage inventory; interacted with vendors to assess new products.

General Manager

• Nov 2008 - Oct 2010

Managed $1.5 million budget annually reducing operating and food costs while sales increased by 26% in first two years. Maintained high annual cash flow (18%) and pass through (46%), well above industry standards. Held primary liquor license and was primary agent for all food and health permits. Trained crew in proper service and regulations required for food and alcoholic beverage service. Supervised facility preventative maintenance program and dealt with all vendor relations which eliminated high emergency repair cost. Increased customer service measures “Throughput” by 10% and reduced online complaints and drove the outstanding level of customer service that our store was recognized for awards, CSI and Top Quintile Improvement. Executed the grassroots marketing to local businesses, familiar organizations and youth teams which increased our dinner and fax business by $500-$750 daily. Show less

Account Executive

• Sep 2006 - Aug 2007

Managed membership activities for nine clients of this established association management firm that provides services for trade associations with up to 3,000 members. Produced conferences for national and regional professional associations including negotiating venue and vendor contracts, developing marketing plan and materials, speaker coordination, and profit maximization. Leveraged social and media to increase revenue & profit centers; increase industry attention and generate buzz. Maintained association financial records (Quickbooks), membership dues and event registrations. Prepared financial / statistical reports for client associations’ Boards of Directors. Initiated collections of past due membership fees and other outstanding funds due clients. Generated RFPs, evaluated bids, created financial models and prepared comparative analysis of proposals for review at client association board meetings. Show less

Market Manager & Brand Ambassador

• Apr 2000 - Sep 2006

Initiated relationships with schools, towns, and business owners to facilitate the marketing strategies of promotional ventures focused on exposing brands to their target markets with delight and surprise. Supervised multiple teams of brand ambassadors in the execution of mobile experiential marketing strategies ultimately increasing brand awareness, sales, web visits and consumer interest. Campaigns included brands such as Coca-Cola, FRUITWORKS, AVON Breast Cancer 3-Day, Millstone Coffee, Citizens Bank, Breckenridge Brewery, Sol Cerveza, and Propel Fitness Water. Show less

General Business Manager @ Fisher Cat Stadium

• 2004 - 2005

Hired to oversee construction of $800K kitchen for a newly constructed stadium within an extremely tight deadline; served as primary liaison between concessionaire, stadium owners and general contractor during all phases of construction.Developed usable space, power design and ensured sub-contractor adherence to contractual obligations Sourced and purchased equipment, established menu and assured health/safety standards were metServed as representative to concessionaire in key meetings to reconcile financial and operational issues in a timely manner; developed strong rapport with construction project manager to assure team and operational priorities were metNegotiated modifications and change orders for power, plumbing and removal of health hazards without incurring additional fees; efforts ensured health and safety inspections were passed thus preserving tight timeline for completionPrepared weekly financial reports for the client including payments, profit statements and forecasts Performed a full range of Human Resources activities including recruiting, hiring, training and evaluating food service staff Show less

Director of Operations/Project Manager

• 2001 - 2004

Selected to create and implement operational catering and concession plans for all special events including concerts, private NFL parties, fundraisers and tournaments for 76,000-capacity stadium. Devised and executed training for 1500 concession operators annually on topics including health codes, alcohol awareness, food handling, equipment and safety.Maximized labor effectiveness and reduced costs by 12% through the creation of a forecasting and allocation model Saved $40 per employee/per game and increased inventory accuracy and cash controls through effective trainingIncreased stadium revenue and usage by 30-50 days annually and football per capita spending by 10+%, secured additional sponsorship opportunities and added 20+ events to the schedule in 3 yearsDevised formula based on attendance and per capita spending patterns to allocate concession resources, staffing needs and purchasing for 300+ events annually serving up to 76,000 per event Increased per capita spending at featured concessions by 29% by introducing point of sale marketing and collaborating with sponsors feature selected products Show less

Venue Manager - Ice Hockey Training

• 2002 - 2002

Assisted in the management of logistics operations for two municipal skating rinks and one arena, including supervising execution of storage, distribution, supply and recovery of equipment Directed event services including the delivery and implementation of 22 functional areas supporting each competition and training venues, including Security, Accreditation, Transportation, Ticketing, Medical, Logistics, Scoring and Technology Served as an Olympic sports representative insuring competition standards and protocols were met Recognized by sports federation for delivering premier customer service as liaison for international governing bodies Show less

Brand Ambassador & Bartender

• Nov 1999 - Aug 2001

Provided support for on and off premise marketing and brand awareness and consumer knowledge regarding the wide variety of beers offered by one of the leading craft beer producers in Colorado. Provided support for on and off premise marketing and brand awareness and consumer knowledge regarding the wide variety of beers offered by one of the leading craft beer producers in Colorado.

On-Line Correspondent

• Aug 2000 - Oct 2000

Recruited to help launch first Olympic online broadcast in “real-time”; provided on the spot commentary and play-by-play reporting for swimming and diving events at the 2000 Sydney Olympics Recruited to help launch first Olympic online broadcast in “real-time”; provided on the spot commentary and play-by-play reporting for swimming and diving events at the 2000 Sydney Olympics

Director of Event Operations

• Oct 1998 - Oct 1999

Implemented operational planning and standard operating procedures at CAL PAL including budgetary controls, host agreements, and an annual bid process resulting in consistency and growth for annual statewide events. Develop and expanded events for at-risk youth served by CAL PAL chapters throughout the state, expanding the scope to include 16 statewide sporting events and 3 cultural events. Successfully integrated corporate sponsors and media into the fold, which increased the exposure for PAL as well as opened new avenue of marketing for our sponsors. Show less

Account Executive

• Sep 1997 - Sep 1998

Solicited and serviced advertising and corporate season ticket accounts generating revenue and community support through sales of season tickets, group tickets, advertising, promotions, and sponsorship packages ultimately generating more than $1 million in revenue during the Rays inaugural season. Solicited and serviced advertising and corporate season ticket accounts generating revenue and community support through sales of season tickets, group tickets, advertising, promotions, and sponsorship packages ultimately generating more than $1 million in revenue during the Rays inaugural season.

Marketing & Ticket Executive

• Jan 1997 - Sep 1997

Developed innovative and aggressive marketing strategies for the National Baseball Congress promoting advertising, ticket and equipment sales which increased revenues by 8.75% Managed the statistics for 12 NBC sanctioned leagues and 4 tournaments. Created a database for tracking NBC Alumni throughout their careers in college, MiLB and MLB Provided sales and support for marketing, season & group tickets, game day management, grounds, mascot and hospitality services at the stadium. Show less

Sports Services Manager

• 1994 - 1996

Served as the Olympic sports representative for Table Tennis competition insuring standards and protocols were met. Directed event services including the delivery and implementation of 22 functional areas supporting each competition and training venues, including Security, Accreditation, Transportation, Ticketing, Medical, Logistics, Scoring and Technology Recognized by sports federation for delivering premier customer service as liaison for international governing bodies Served as the Olympic sports representative for Table Tennis competition insuring standards and protocols were met. Directed event services including the delivery and implementation of 22 functional areas supporting each competition and training venues, including Security, Accreditation, Transportation, Ticketing, Medical, Logistics, Scoring and Technology Recognized by sports federation for delivering premier customer service as liaison for international governing bodies