Director Of Continuous Improvement

• Jun 2020 - Present

Charged with driving the Lean Continuous Improvement strategy across the business. Full oversight responsibility for the ISO Quality Management System, Audit Team, Training Program, Safety Department, and Claims Department.

General Manager Global VPC and VSF Operations

• Jan 2016 - Jun 2020

Responsible for the direct oversight and strategic leadership of our global network of Vehicle Processing Centers and Vehicle Storage Facilities. Charged with driving consistency and efficiency in our operations while ensuring that all of our Service Members have an outstanding customer service experience.

Quality Process Leader

• Jul 2014 - Dec 2015

Working with all functional aspects of the organization to improve the overall quality of our systems integration and improve communication both internally and externally. Developing and designing the quality and control system for this new organization using the principals of Lean, Continuous Improvement and Six Sigma.IAL is a full logistics company that moves the personal vehicles for all of our US Service Members when they have a change in duty station. http://www.pcsmypov.com/

Manager, Continuous Improvement

• May 2012 - Jul 2014

Organizational change leader working with the SLT to implement Leader Standard Work across MCS using Lean, Continuous Improvement and Six Sigma principles. Direct experience with organizational change leadership, cross functional project management, geographical territory management and Standard Work development. Organizational change leader working with the SLT to implement Leader Standard Work across MCS using Lean, Continuous Improvement and Six Sigma principles. Direct experience with organizational change leadership, cross functional project management, geographical territory management and Standard Work development.

District Fleet Manager and Internal Auditor

• Dec 2009 - May 2012

Regional Management experience with full P&L responsibility and direct reports. Turned around underperforming locations in the district to become the highest EBITDA performing district by reducing operating expenses by 30% and increased revenue by 25%.

Senior Internal Auditor

• Apr 2007 - Dec 2009

Lead process improvement audits for corporate departments and internal branch network. These audits shared best practices in a collaborative manner which resulted in positive change, improved compliance and boosted financial performance. This approach views the audit as a training and development tool which creates a team atmosphere verses an adversarial one.Lead cross-functional teams to fix operational, financial and HR problems at lower performing branches. This has helped to develop the current branch leadership into high performers at struggling locations.Worked closely with all department heads to analyze, develop and ensure that all policy and procedures were accurately documented, guarded against risk and properly captured all internal controls. Conducted internal fraud and employee integrity investigations and presented findings to Senior Leaders. Lead corporate department audits and internal field audits which identified risk and subsequently implemented best practice solutions. Show less

Senior Internal Auditor

• May 2006 - Apr 2007

Key contributor to the development of the Sarbanes Oxley test plan including the implementation and testing. Worked closely with external auditors during their investigations and reviews to provide additional support. Performed due diligence audits for possible acquisition targets by verifying the internal controls and integrity of the assets. Reviewed the trail balance and account reconciliations monthly and quarterly for accuracy, internal control, operating effectiveness and policy compliance. Show less

Internal Field Auditor

• Jan 2003 - May 2006

Conducted internal branch field audits for 102 GE and ModSpace field locations. Lead and conducted internal corporate projects using six sigma tools and presented all findings to Senior Leadership Team for the following departments: Accounts Payable, Billing, Cash Receipts and Application, Payroll, Benefits, Asset Management, Licensing, Government Contracts, Account Reconciliation, Construction Services, Environmental Health and Safety, OSHA and DOT compliance.

Branch Operations Manager

• Aug 1998 - Dec 2002

General Manager with full P&L and staffing responsibility for the 4th largest Trailer Fleet Solutions branch in North America consisting of over 4,000 leasable assets and responsibility for 4 million in annual revenue.

Fleet Qualification Supervisor

• Dec 1996 - Aug 1998

Manager Trainee

• Jul 1995 - Dec 1996

Worked closely with the Branch Manager to learn the business and developed my skills for personal professional growth. Worked closely with the Branch Manager to learn the business and developed my skills for personal professional growth.