Odalys Ferrero

Customer Service Representative at CyraCom Language Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Experience

    • United States
    • Translation and Localization
    • 700 & Above Employee
    • Customer Service Representative
      • Nov 2021 - Present

    • Spanish Interpreter
      • Jul 2020 - Jun 2023

      • Handles very high volume of calls, emails and data entry prioritizing and organizing as needed.• Maintains accuracy, confidentiality of information and projects professionalism during interpretation.• Provides accurate meaning for meaning interpretation following all company’s established protocols, procedures, policies, and best practices. • Interpret in the appropriate mode, keeping a good pace, tone of voice with minimal interruptions in flow and minimal hesitancy switching between languages.• Uses culturally and linguistically appropriate politeness markers and terminology maintaining register as necessary.• Provides excellent customer service. Show less

    • United States
    • Entertainment Providers
    • Co-Founder and Owner
      • Apr 2016 - Present

      • Brings national and international artists to perform in locations throughout the East Valley. • Organizes and manages event logistics, including coordination and correspondence with venues, event sponsors, and invited artists. • Manages ticket sales, advertising, and social media accounts to promote events. • Schedules appointments and provides general assistance to meet the artist’s needs. • To date, company has held more than 15 events with 30 musicians and comedians, to audiences averaging over 70 people at each event. Show less

  • Perry High School
    • Gilbert, Arizona, United States
    • Food and Nutrition Cafe Associate
      • Nov 2016 - May 2020

      • Prepared, stocked, and maintained serving line area and assisted in food preparation and clean up for over 200 students during school day. • Maintained and adhered to safety guidelines and procedures practice standards of HACCP for food handling and service. • Accurately performed cashiering duties, maintaining appropriate change funds in register. • Provided monitoring and guidance to customers to ensure selections met federal guidelines. • Ensured food product quality to maintain customer satisfaction and serve them in a prompt, efficient, friendly and patient manner. • Cleaned and sterilized work areas and equipment daily according to Maricopa County Health Department guidelines. Show less

    • United States
    • Oil and Gas
    • 400 - 500 Employee
    • Process Engineer
      • Mar 1997 - May 2000

      • Participated in the creation of designs consistent with petroleum/petrochemical industry accepted practices as well as client-preferred standards. • Developed of process flow diagrams, process and instrumentations diagrams, and pipe and equipment plans for petroleum/petrochemical process systems. • Interacted with other internal disciplines for the coordination of designs of process systems. • Participated in the creation of designs consistent with petroleum/petrochemical industry accepted practices as well as client-preferred standards. • Developed of process flow diagrams, process and instrumentations diagrams, and pipe and equipment plans for petroleum/petrochemical process systems. • Interacted with other internal disciplines for the coordination of designs of process systems.

Education

  • Universidad del Zulia
    Bachelor of Science - BS, Chemical Engineering
  • Instituto Universitario de Tecnología Pedro Emilio Coll
    Associate of Science - AS, Informatics

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