Marketing Manager

• Feb 2023 - Present

Marketing and Digital Media Associate

• Mar 2021 - Feb 2023

Marketing Coordinator

• Jan 2017 - Mar 2020

Social media and graphic design for several restaurant concepts and locations with distinct target audiences; community manager of 20+ social accounts; track ROI and audience engagement; doubled average likes per Instagram post and gained 200% more followers for a four location store; develop and implement a content strategy for social, from inception through photography to publishing; concept and realize promotions through print, social, and email campaigns; create and maintain consistent and… Show more Social media and graphic design for several restaurant concepts and locations with distinct target audiences; community manager of 20+ social accounts; track ROI and audience engagement; doubled average likes per Instagram post and gained 200% more followers for a four location store; develop and implement a content strategy for social, from inception through photography to publishing; concept and realize promotions through print, social, and email campaigns; create and maintain consistent and independent branding guidelines; design menus, web and print collateral, and .gifs with Illustrator and Photoshop; construct competitive analyses; website maintenance; ensure up to date promotions, press, and events; track and respond to online reviews; represent company at off-site events. Show less Social media and graphic design for several restaurant concepts and locations with distinct target audiences; community manager of 20+ social accounts; track ROI and audience engagement; doubled average likes per Instagram post and gained 200% more followers for a four location store; develop and implement a content strategy for social, from inception through photography to publishing; concept and realize promotions through print, social, and email campaigns; create and maintain consistent and… Show more Social media and graphic design for several restaurant concepts and locations with distinct target audiences; community manager of 20+ social accounts; track ROI and audience engagement; doubled average likes per Instagram post and gained 200% more followers for a four location store; develop and implement a content strategy for social, from inception through photography to publishing; concept and realize promotions through print, social, and email campaigns; create and maintain consistent and independent branding guidelines; design menus, web and print collateral, and .gifs with Illustrator and Photoshop; construct competitive analyses; website maintenance; ensure up to date promotions, press, and events; track and respond to online reviews; represent company at off-site events. Show less

Events Coordinator

• Aug 2018 - Feb 2020

Field private event inquiries; create quotes for food and beverage minimums; draft contracts and credit card authorization agreements; take deposits; construct custom menus for events of over 15 people; tour the restaurant; day-of coordination

Server

• Feb 2019 - Aug 2019

Accurately take food and drink orders from guests; ensure allergy safety; place orders using Aloha; process payment; provide total menu knowledge; maintain sanitary working environment; deliver correct food to tables; support co-workers

Host

• Oct 2016 - Aug 2019

Seat guests with menus; maintain waitlist with accurate wait times; accommodate guest seating preferences in a two story, 200+ seat restaurant; take to-go orders; answer phones and appropriately direct calls; train new employees, including hosts, servers, bartenders, and managers; assist servers with delivering food and drinks; implemented a new table management and guest preference system; organize and clean restaurant and tables; greet and direct guests; answer questions

Server

• Jan 2017 - May 2017

Welcome and seat guests in a 45+ seat restaurant; memorize and enter orders; communicate with the kitchen concerning allergies and order changes; answer questions; make recommendations; prepare a variety of coffee based and/or alcoholic drinks; process credit, cash, and debit payments; deliver food to tables; run dishwasher; bus tables; prepare and ring to-go orders; maintain sanitary working conditions Welcome and seat guests in a 45+ seat restaurant; memorize and enter orders; communicate with the kitchen concerning allergies and order changes; answer questions; make recommendations; prepare a variety of coffee based and/or alcoholic drinks; process credit, cash, and debit payments; deliver food to tables; run dishwasher; bus tables; prepare and ring to-go orders; maintain sanitary working conditions

Office Assistant

• Jan 2016 - May 2016

Answer student questions; monitor and track student use of loanable amenities; distribute advertisements; clean and organize office; answer phone and check voicemail; additional tasks as assigned.

Resident Assistant

• Aug 2013 - May 2016

Engage students in the Northeastern experience; construct entertaining social and academic programming; create a safe and welcoming environment; promote opportunities using social media and in-person interactions; serve as a mentor and guide; supervise safety; work with Resident Directors, fellow Resident Assistants, and Northeastern Police to accomplish goals; crisis management and conflict resolution; opening and closing a building of over 300 residents.

Vice President for Administration

• Jan 2014 - Apr 2015

Coordinate retention initiatives: plan and run weekend long off-campus internal leadership conferences, create off-campus bonding events, celebrate birthdays, order catering for elections, design and sell internal merchandise. Coordinate recruitment initiatives: represent RSA in activities fairs and orientation presentations, design and order branded giveaway items. Manage the office: hire and oversee work study office assistants, yield phone calls, keep staff responsible for cleanliness, and… Show more Coordinate retention initiatives: plan and run weekend long off-campus internal leadership conferences, create off-campus bonding events, celebrate birthdays, order catering for elections, design and sell internal merchandise. Coordinate recruitment initiatives: represent RSA in activities fairs and orientation presentations, design and order branded giveaway items. Manage the office: hire and oversee work study office assistants, yield phone calls, keep staff responsible for cleanliness, and track inventory and order more supplies as needed.

Office Assistant

• Sep 2011 - Dec 2013

Customer service; process and file paperwork, including I-9s, W-2s, and W-4s; organize and alphabetize forms; take and make calls; clarify information, solve problems, and answer questions from students and supervisors of student employees via phone, email, and in person

Photo Lab Technician

• Sep 2012 - Apr 2013

Maintain orderly lab environment; supervise students working independently; manage cleanliness of space; ensure security of lab and associated equipment, cameras, Mac computers, and negative processing items.

Orientation Leader

• Mar 2012 - Sep 2012

Welcome and introduce new students and families to Northeastern; facilitate transition process; assist students in learning about campus systems and resources; involved in development, preparation, implementation, and execution of summer programs and initiatives; work with a team of 32 peers and 4 supervisors to accomplish goals.

Cashier

• Mar 2010 - May 2016

Customer service; ring up customer sales; process all types of payments; bag items; stock shelves; and maintain sanitary working conditions Customer service; ring up customer sales; process all types of payments; bag items; stock shelves; and maintain sanitary working conditions

Hostess

• Sep 2015 - Jan 2016

Seat guests with menus; clean tables; rearrange tables to accommodate parties of different sizes; welcome guests; answer questions in person and over the phone; take and place take-out orders over the phone, in person, or though Door Dash Delivery Service; estimate wait time; attend to needs as they arise. Seat guests with menus; clean tables; rearrange tables to accommodate parties of different sizes; welcome guests; answer questions in person and over the phone; take and place take-out orders over the phone, in person, or though Door Dash Delivery Service; estimate wait time; attend to needs as they arise.

Production Assistant / Co-Op

• Jul 2015 - Dec 2015

Assist in pre-production, production, and editing of the Emmy winning original show, The Folklorist; costuming; casting; scout locations; organize and order props; assist and third shooting; assist with lighting and set decoration; manage actors; track shot list Assist in pre-production, production, and editing of the Emmy winning original show, The Folklorist; costuming; casting; scout locations; organize and order props; assist and third shooting; assist with lighting and set decoration; manage actors; track shot list

Photography Assistant / Co-op

• Jan 2014 - Jun 2014

Assist and third shoot at weddings and other life events; design wedding albums with feedback from clients; maintain an online presence with social media; submit images for publication; edit images; scheduling Assist and third shoot at weddings and other life events; design wedding albums with feedback from clients; maintain an online presence with social media; submit images for publication; edit images; scheduling

Videography Assistant / Co-op

• Jan 2014 - Jun 2014

Assist and second or third shoot at weddings and other life events; shoot and edit behind the scenes films; edit clean cuts and full length wedding films; maintain an online presence, particularly on Facebook and Google+; blog on WordPress with attention to SEO; scheduling Assist and second or third shoot at weddings and other life events; shoot and edit behind the scenes films; edit clean cuts and full length wedding films; maintain an online presence, particularly on Facebook and Google+; blog on WordPress with attention to SEO; scheduling