Experience

Ontario Digital Service I Services Numériques de l’Ontario

• Canada
• Government Administration
• 1 - 100 Employee

• Senior Manager, Experience Design

  • Apr 2018 - Present

  Toronto, Canada Area



SD Canada

• Canada
• Design Services

• Board Member

  • Nov 2015 - Dec 2021

  Toronto, Canada Area Since 2015, I've been involved in the Canadian chapter of the Global Service Design Network. Our mandate is to promote conversation around service design across the country, help build the community of practice, and support an emerging generation of service designers. In this volunteer position, I managed logistics for SDN Canada's inaugural 2016 conference, IN FLUX and our follow-up 2017 conference, CONVERGE.



BiblioCommons

• Canada
• Software Development
• 1 - 100 Employee

• Head Of User Experience

  • Jul 2017 - Jan 2018

  Toronto, Canada Area My role at BiblioCommons was to lead the user experience team in the delivery of a useful, usable and engaging software solution to public libraries across the United States, Canada, Australia and New Zealand. Through a combination of user research and design, we strove to create online experiences that reflect the welcoming, connecting, inspiring and inclusive nature of the public library.



Usability Matters

• Canada
• Design Services

• Principal, Design and Research Director

  • Jan 2002 - Jun 2017

  Toronto, Canada Area As a Principal of Usability Matters, I played a leading role in business development, client relationship management and mentoring our exceptional design team. In the capacity of Design and Research Director I worked directly with clients and designers on projects. I enjoyed long-term or repeat engagements that took a holistic approach to user experience, where strategy, user research, and design came together to make a great digital product. I've had the pleasure of working with a number of… Show more As a Principal of Usability Matters, I played a leading role in business development, client relationship management and mentoring our exceptional design team. In the capacity of Design and Research Director I worked directly with clients and designers on projects. I enjoyed long-term or repeat engagements that took a holistic approach to user experience, where strategy, user research, and design came together to make a great digital product. I've had the pleasure of working with a number of top brands and organizations including WestJet, Porter Airlines, Shaw, Expedia Canada, Shoppers Drug Mart, Enbridge, RBC, IMAX, Humber College, Ryerson University, OLG, the Canadian Red Cross, Workopolis, Astral Media, Canadian Tire, John Wiley and Sons, Microsoft, the National Research Council of Canada, the CBC, Toronto Star, The Azrieli Foundation, and many others. Show less



ICE (Integrated Communications & Entertainment) (closed in 2001)

• Information Architect

  • 1999 - 2001

  Toronto, Canada Area Before user experience, there was information architecture... As an IA, I designed for the web by organizing content, developing labelling and nomenclature, creating wireframes and planning and facilitating usability testing. I worked on large projects for clients including Signature Vacations, the CBC and The Royal Canadian Mint.



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Content Manager, Corporate Communications

  • 1998 - 1999

  Toronto, Canada Area As one of the first digital employees at Bell Canada, I supported the corporate communications team in managing content on the newly launched Bell.ca. This included drafting and mocking-up content, devising a system for moving updates from editorial to development teams (no CMSs in 1998!), and content quality assurance. I also helped strategize and design a web presence for the 647 Overlay initiative.



Kanazawa Koyo Senior High School

• International Adventurer and English Instructor

  • 1994 - 1997

  Kanazawa City, Japan The week after I graduated from Concordia University I got on a plane and went to a small town in Japan, where I lived and worked as an ESL instructor for 3 years. It was an experience that has shaped everything I've done since.