Experience

Bridgewater Community Healthcare NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Infrastructure Engineer

  • Jun 2022 - Apr 2023

  I used my skills and knowledge to establish and maintain required security policies and procedures thus ensuring the confidentiality and integrity of all Trust Systems and Data. I provided on-going maintenance for Information Systems ensuring that all relevant firmware, hotfixes and service packs were applied and the systems remain robust and fit for purpose. I planned, managed and implemented change for both BAU and Project delivery purposes. Ensuring risk management is paramount and ITIL… Show more I used my skills and knowledge to establish and maintain required security policies and procedures thus ensuring the confidentiality and integrity of all Trust Systems and Data. I provided on-going maintenance for Information Systems ensuring that all relevant firmware, hotfixes and service packs were applied and the systems remain robust and fit for purpose. I planned, managed and implemented change for both BAU and Project delivery purposes. Ensuring risk management is paramount and ITIL best practices are observed. I lead the on-going technical development and documentation of IM&T processes and procedures in line with the trusts’ corporate policy, objectives and goals. Responsible for day-to-day operation and management of the backup infrastructure – including file system backup and recovery. Including Trust wide data archiving and message journaling ensuring the integrity and availability meets all legal requirements. Other duties included Server build and provisioning across both the physical and virtual server estate. Providing all required physical/logical infrastructure and installing, developing, testing and integrating application layer technologies and liaising with third-parties in the on-going maintenance of a range of managed services. Actively seeking and scrutinising future 3rd party support agreements ensuring they are fit for purpose and at a cost that offers the best value to the trust. In cases where future support costs may be prohibitive or the support/product offered may not be in alignment with the Trusts future strategy devising and implementing alternate solutions. I also provided guidance and technical training (knowledge transfer) to members of teams within the escalation path. Being the ultimate point of escalation dealing directly with 3rd party suppliers to provide ‘root cause’ fixes. Show less I used my skills and knowledge to establish and maintain required security policies and procedures thus ensuring the confidentiality and integrity of all Trust Systems and Data. I provided on-going maintenance for Information Systems ensuring that all relevant firmware, hotfixes and service packs were applied and the systems remain robust and fit for purpose. I planned, managed and implemented change for both BAU and Project delivery purposes. Ensuring risk management is paramount and ITIL… Show more I used my skills and knowledge to establish and maintain required security policies and procedures thus ensuring the confidentiality and integrity of all Trust Systems and Data. I provided on-going maintenance for Information Systems ensuring that all relevant firmware, hotfixes and service packs were applied and the systems remain robust and fit for purpose. I planned, managed and implemented change for both BAU and Project delivery purposes. Ensuring risk management is paramount and ITIL best practices are observed. I lead the on-going technical development and documentation of IM&T processes and procedures in line with the trusts’ corporate policy, objectives and goals. Responsible for day-to-day operation and management of the backup infrastructure – including file system backup and recovery. Including Trust wide data archiving and message journaling ensuring the integrity and availability meets all legal requirements. Other duties included Server build and provisioning across both the physical and virtual server estate. Providing all required physical/logical infrastructure and installing, developing, testing and integrating application layer technologies and liaising with third-parties in the on-going maintenance of a range of managed services. Actively seeking and scrutinising future 3rd party support agreements ensuring they are fit for purpose and at a cost that offers the best value to the trust. In cases where future support costs may be prohibitive or the support/product offered may not be in alignment with the Trusts future strategy devising and implementing alternate solutions. I also provided guidance and technical training (knowledge transfer) to members of teams within the escalation path. Being the ultimate point of escalation dealing directly with 3rd party suppliers to provide ‘root cause’ fixes. Show less



Tenet Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Infrastructure Engineer

  • Feb 2022 - Apr 2022

  I monitored IT infrastructure to identify, optimise and resolve any availability or performance related issues, maintained and developed existing IT infrastructure, in-line with business needs. Other duties including ensuring any changes made to the IT infrastructure are logged, authorised and managed in-line with agreed governance, to minimise impact on availability and performance, performing root cause analysis of 3rd line support issues and security patching of systems and applications… Show more I monitored IT infrastructure to identify, optimise and resolve any availability or performance related issues, maintained and developed existing IT infrastructure, in-line with business needs. Other duties including ensuring any changes made to the IT infrastructure are logged, authorised and managed in-line with agreed governance, to minimise impact on availability and performance, performing root cause analysis of 3rd line support issues and security patching of systems and applications where required. I worked on the Office 365 project securing the platform using MS Intune. We developed security policies and device restrictions along with developing an easy and secure enrolment process for all users and devices permitted. This was in preparation for the adoption, embedding and migration of SharePoint & OneDrive which was handled by a third party. Along with that I also handled the managed print project in which we needed to design and implement a process or software that could successfully monitor users printing habits at home as a data retention security measure. We looked at various solutions including Papercut’s DPM and Ricoh’s control suite. On top of that the management of the Polycom AV and conferencing equipment and implementing that into the meeting rooms using the trio C60s to work in conjunction with the Eagle Eye Director and Teams Room system. Show less I monitored IT infrastructure to identify, optimise and resolve any availability or performance related issues, maintained and developed existing IT infrastructure, in-line with business needs. Other duties including ensuring any changes made to the IT infrastructure are logged, authorised and managed in-line with agreed governance, to minimise impact on availability and performance, performing root cause analysis of 3rd line support issues and security patching of systems and applications… Show more I monitored IT infrastructure to identify, optimise and resolve any availability or performance related issues, maintained and developed existing IT infrastructure, in-line with business needs. Other duties including ensuring any changes made to the IT infrastructure are logged, authorised and managed in-line with agreed governance, to minimise impact on availability and performance, performing root cause analysis of 3rd line support issues and security patching of systems and applications where required. I worked on the Office 365 project securing the platform using MS Intune. We developed security policies and device restrictions along with developing an easy and secure enrolment process for all users and devices permitted. This was in preparation for the adoption, embedding and migration of SharePoint & OneDrive which was handled by a third party. Along with that I also handled the managed print project in which we needed to design and implement a process or software that could successfully monitor users printing habits at home as a data retention security measure. We looked at various solutions including Papercut’s DPM and Ricoh’s control suite. On top of that the management of the Polycom AV and conferencing equipment and implementing that into the meeting rooms using the trio C60s to work in conjunction with the Eagle Eye Director and Teams Room system. Show less



Southport College

• Education Management
• 100 - 200 Employee

• 3rd Line Infrastructure Engineer

  • Dec 2021 - Jan 2022

  3rd line technical level support in VMWare virtualisation / Server and storage hardware including Windows Server 2019 and Veeam Backup. Part of this project had me build and deploy a VPN server using the remote access VPN service in Server Manager on Windows Server 2019. The environment is a hybrid of on premise and cloud services. Office 365 and Exchange (including Exchange to cloud migration) more specifically Exchange 2016. I used PowerShell to create logon scripts for app deployment and… Show more 3rd line technical level support in VMWare virtualisation / Server and storage hardware including Windows Server 2019 and Veeam Backup. Part of this project had me build and deploy a VPN server using the remote access VPN service in Server Manager on Windows Server 2019. The environment is a hybrid of on premise and cloud services. Office 365 and Exchange (including Exchange to cloud migration) more specifically Exchange 2016. I used PowerShell to create logon scripts for app deployment and removal such as removing the ESET AV and installing Panda Security. I also user PowerShell to set restrictions and user policies locally for example on exam computers. Other duties included device management (Intune / AutoPilot), MDT Microsoft Deployment Services and all aspects of Networking (Wireless, Network monitoring, SonicWALL / Firewall / UTM, Telephony and associated documentation along with the Ruckus and Meraki WiFi technologies. As part of my security duties, I had to do server patching and third-party software management including the removal of ESET security and the deployment and management of Panda Adaptive Security. Server Monitoring with PRTG and Software support along with collaborating with and supporting the MIS team (Database support, SharePoint, line of business software, HR, Finance etc.) and Identity management (active Directory, Group Policy, Single Sign On, Shibboleth, Liberate etc.) Show less 3rd line technical level support in VMWare virtualisation / Server and storage hardware including Windows Server 2019 and Veeam Backup. Part of this project had me build and deploy a VPN server using the remote access VPN service in Server Manager on Windows Server 2019. The environment is a hybrid of on premise and cloud services. Office 365 and Exchange (including Exchange to cloud migration) more specifically Exchange 2016. I used PowerShell to create logon scripts for app deployment and… Show more 3rd line technical level support in VMWare virtualisation / Server and storage hardware including Windows Server 2019 and Veeam Backup. Part of this project had me build and deploy a VPN server using the remote access VPN service in Server Manager on Windows Server 2019. The environment is a hybrid of on premise and cloud services. Office 365 and Exchange (including Exchange to cloud migration) more specifically Exchange 2016. I used PowerShell to create logon scripts for app deployment and removal such as removing the ESET AV and installing Panda Security. I also user PowerShell to set restrictions and user policies locally for example on exam computers. Other duties included device management (Intune / AutoPilot), MDT Microsoft Deployment Services and all aspects of Networking (Wireless, Network monitoring, SonicWALL / Firewall / UTM, Telephony and associated documentation along with the Ruckus and Meraki WiFi technologies. As part of my security duties, I had to do server patching and third-party software management including the removal of ESET security and the deployment and management of Panda Adaptive Security. Server Monitoring with PRTG and Software support along with collaborating with and supporting the MIS team (Database support, SharePoint, line of business software, HR, Finance etc.) and Identity management (active Directory, Group Policy, Single Sign On, Shibboleth, Liberate etc.) Show less



LADbible Group

• United Kingdom
• Technology, Information and Internet
• 300 - 400 Employee

• Senior Information Technology Engineer

  • Oct 2021 - Dec 2021

  Providing 2nd and 3rd Line support to the LADBible Group in a fast paced ever changing environment. My role including general day to day support of the technology in house and varied from onsite and remote working. They ha d a 50 50 mac and windows-based environment depending on the role or preference of the user. I managed the devices on Intune and account on office 365 and maintaining both and apps on Azure. In doing so I was exposed to having to script some software deployment and create… Show more Providing 2nd and 3rd Line support to the LADBible Group in a fast paced ever changing environment. My role including general day to day support of the technology in house and varied from onsite and remote working. They ha d a 50 50 mac and windows-based environment depending on the role or preference of the user. I managed the devices on Intune and account on office 365 and maintaining both and apps on Azure. In doing so I was exposed to having to script some software deployment and create single sign on for certain apps. We used Zendesk ITSM tool and TeamViewer remote support. My main duties were to alleviate the pressure of the excess workload IT had to endure as such my role was varied from Intune Device management and App Deployment to general desktop support helping to create user accounts and emails, set MFA, IT procurement, build and deploy laptops and liaise with 3rd party suppliers. Undertaking gap analysis of their existing Mobile Device Management (MDM) system and the configuration of Intune. Developing and testing the process for onboarding of existing and new devices onto the Intune platform. I also worked with Facebook workplace environment managing their business pages with tools such as Business Manager and User Management and engagement in Workplace. Show less Providing 2nd and 3rd Line support to the LADBible Group in a fast paced ever changing environment. My role including general day to day support of the technology in house and varied from onsite and remote working. They ha d a 50 50 mac and windows-based environment depending on the role or preference of the user. I managed the devices on Intune and account on office 365 and maintaining both and apps on Azure. In doing so I was exposed to having to script some software deployment and create… Show more Providing 2nd and 3rd Line support to the LADBible Group in a fast paced ever changing environment. My role including general day to day support of the technology in house and varied from onsite and remote working. They ha d a 50 50 mac and windows-based environment depending on the role or preference of the user. I managed the devices on Intune and account on office 365 and maintaining both and apps on Azure. In doing so I was exposed to having to script some software deployment and create single sign on for certain apps. We used Zendesk ITSM tool and TeamViewer remote support. My main duties were to alleviate the pressure of the excess workload IT had to endure as such my role was varied from Intune Device management and App Deployment to general desktop support helping to create user accounts and emails, set MFA, IT procurement, build and deploy laptops and liaise with 3rd party suppliers. Undertaking gap analysis of their existing Mobile Device Management (MDM) system and the configuration of Intune. Developing and testing the process for onboarding of existing and new devices onto the Intune platform. I also worked with Facebook workplace environment managing their business pages with tools such as Business Manager and User Management and engagement in Workplace. Show less



JLR

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Deskside Support Engineer

  • Jul 2021 - Oct 2021

  I Managed, responded to and resolved all End User and Plant Floor based incidents and problems. Other duties included the Installation, configuration and management of End User Devices and Applications. Along with that I responded to and contained IT Security threats and major incidents related to End User Devices and Applications, Liaised with 3rd party Vendors like HP or Dell to resolve the issues all while maintaining agreed SLA levels and assuring Quality of delivery at all times. I Managed, responded to and resolved all End User and Plant Floor based incidents and problems. Other duties included the Installation, configuration and management of End User Devices and Applications. Along with that I responded to and contained IT Security threats and major incidents related to End User Devices and Applications, Liaised with 3rd party Vendors like HP or Dell to resolve the issues all while maintaining agreed SLA levels and assuring Quality of delivery at all times.



Boohoo Group PLC

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Desktop Support Engineer

  • May 2021 - Jul 2021

  Provided deskside support to multiple sites across Manchester including the Boohoo Head Office. Daily duties included; Email filter management, laptop hardware and software deployment. Windows and Mac Technology support. I managed and audited all assets regularly updated for asset management purposes, supported both iPhones and Android mobiles for work purposes. AD management of users and computers, I also supported net2 access control for the buildings access system from creating and… Show more Provided deskside support to multiple sites across Manchester including the Boohoo Head Office. Daily duties included; Email filter management, laptop hardware and software deployment. Windows and Mac Technology support. I managed and audited all assets regularly updated for asset management purposes, supported both iPhones and Android mobiles for work purposes. AD management of users and computers, I also supported net2 access control for the buildings access system from creating and printing the IDs to assigning the permissions for each employee. Along with all other duties that come with a desktop/2nd line support role including dealing with tickets escalated from the service desk, writing technical documentation and training others on systems and improving their technical ability within the team to further our efficiency. Show less Provided deskside support to multiple sites across Manchester including the Boohoo Head Office. Daily duties included; Email filter management, laptop hardware and software deployment. Windows and Mac Technology support. I managed and audited all assets regularly updated for asset management purposes, supported both iPhones and Android mobiles for work purposes. AD management of users and computers, I also supported net2 access control for the buildings access system from creating and… Show more Provided deskside support to multiple sites across Manchester including the Boohoo Head Office. Daily duties included; Email filter management, laptop hardware and software deployment. Windows and Mac Technology support. I managed and audited all assets regularly updated for asset management purposes, supported both iPhones and Android mobiles for work purposes. AD management of users and computers, I also supported net2 access control for the buildings access system from creating and printing the IDs to assigning the permissions for each employee. Along with all other duties that come with a desktop/2nd line support role including dealing with tickets escalated from the service desk, writing technical documentation and training others on systems and improving their technical ability within the team to further our efficiency. Show less



Sopra Steria

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Support Engineer

  • Jan 2021 - Apr 2021

  Working on this contract for the NHS, my duties included the installation, configuration & administration of Domain Servers (2016 Server), Implementing GPOs, Joining & Troubleshooting Clients. Implementing FTP server and File Server (2008 Server) & User’s security. I was also responsible for end user support (win7/8/10 & Mac), installation, Activation of software and Antivirus to keep end users and server data from any virus attack. Along with the configuration & troubleshooting Outlook… Show more Working on this contract for the NHS, my duties included the installation, configuration & administration of Domain Servers (2016 Server), Implementing GPOs, Joining & Troubleshooting Clients. Implementing FTP server and File Server (2008 Server) & User’s security. I was also responsible for end user support (win7/8/10 & Mac), installation, Activation of software and Antivirus to keep end users and server data from any virus attack. Along with the configuration & troubleshooting Outlook 2007/2010/2016 and office 365 account configuration. Managing Company Data centre, Installation & Configuration of Servers & Backup, Storage devices (G-Speed/NAS/WD Cloud), Access Points, IP Printers, Photocopier, fax and scanners and mobile phones. Supporting remote users in various locations and tackling the obstacles and issues that have occurred in recent time and helping the NHS and its staff to adjust and adapt in these difficult times with the least friction. Expert in fixing any Hardware Issue (Laptop/Server/Printers) and also a VPN SME and point of contact for RSI tokens and User and Asset management. Show less Working on this contract for the NHS, my duties included the installation, configuration & administration of Domain Servers (2016 Server), Implementing GPOs, Joining & Troubleshooting Clients. Implementing FTP server and File Server (2008 Server) & User’s security. I was also responsible for end user support (win7/8/10 & Mac), installation, Activation of software and Antivirus to keep end users and server data from any virus attack. Along with the configuration & troubleshooting Outlook… Show more Working on this contract for the NHS, my duties included the installation, configuration & administration of Domain Servers (2016 Server), Implementing GPOs, Joining & Troubleshooting Clients. Implementing FTP server and File Server (2008 Server) & User’s security. I was also responsible for end user support (win7/8/10 & Mac), installation, Activation of software and Antivirus to keep end users and server data from any virus attack. Along with the configuration & troubleshooting Outlook 2007/2010/2016 and office 365 account configuration. Managing Company Data centre, Installation & Configuration of Servers & Backup, Storage devices (G-Speed/NAS/WD Cloud), Access Points, IP Printers, Photocopier, fax and scanners and mobile phones. Supporting remote users in various locations and tackling the obstacles and issues that have occurred in recent time and helping the NHS and its staff to adjust and adapt in these difficult times with the least friction. Expert in fixing any Hardware Issue (Laptop/Server/Printers) and also a VPN SME and point of contact for RSI tokens and User and Asset management. Show less



Yorkshire Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Systems Administrator

  • Jul 2020 - Jan 2021

  Working as a Systems Administrator for Yorkshire Water including BAU tasks such as User and Document management on SharePoint and CCM. My day to day activities include creating and managing reports and automating weekly emails of those reports on contract change, user tracking and project updates, working closely with contract partners, project managers and clients to provide support on system changes and integrations of new policies and systems. I also work on reporting and creating scripts… Show more Working as a Systems Administrator for Yorkshire Water including BAU tasks such as User and Document management on SharePoint and CCM. My day to day activities include creating and managing reports and automating weekly emails of those reports on contract change, user tracking and project updates, working closely with contract partners, project managers and clients to provide support on system changes and integrations of new policies and systems. I also work on reporting and creating scripts for those reports automatically populate emails in cases of user management such as setting reminder emails for users to check documents back in on SharePoint. Another of my main duties is contract management and administration using the CCM tool in which I again create reporting templates that link to the system to provide regular updates to contract partners and project managers on contract changes and updates along with User management and User change trackers, I also provide User Management on the systems and manage access to each of the contracts on CCM along with access of SharePoint and maintaining the permission levels and the accuracy of data stored across multiple systems on Yorkshire Water. Show less Working as a Systems Administrator for Yorkshire Water including BAU tasks such as User and Document management on SharePoint and CCM. My day to day activities include creating and managing reports and automating weekly emails of those reports on contract change, user tracking and project updates, working closely with contract partners, project managers and clients to provide support on system changes and integrations of new policies and systems. I also work on reporting and creating scripts… Show more Working as a Systems Administrator for Yorkshire Water including BAU tasks such as User and Document management on SharePoint and CCM. My day to day activities include creating and managing reports and automating weekly emails of those reports on contract change, user tracking and project updates, working closely with contract partners, project managers and clients to provide support on system changes and integrations of new policies and systems. I also work on reporting and creating scripts for those reports automatically populate emails in cases of user management such as setting reminder emails for users to check documents back in on SharePoint. Another of my main duties is contract management and administration using the CCM tool in which I again create reporting templates that link to the system to provide regular updates to contract partners and project managers on contract changes and updates along with User management and User change trackers, I also provide User Management on the systems and manage access to each of the contracts on CCM along with access of SharePoint and maintaining the permission levels and the accuracy of data stored across multiple systems on Yorkshire Water. Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Desktop Support Engineer

  • Mar 2019 - Jul 2020

  I provide 2nd line & desk side support to over 600 users onsite. Supporting and administering iOS and Android devices along with building and configuring Apple Macs and Windows Laptops. Exposing myself to Windows 10 primarily but upgrading from Windows 7 and 8 as well. I am a point of contact onsite for IT so floor walking is useful to interact with users and resolve issues on the fly. Other software I support, administer/configure and install here are Office 2013, 2016, Office 365… Show more I provide 2nd line & desk side support to over 600 users onsite. Supporting and administering iOS and Android devices along with building and configuring Apple Macs and Windows Laptops. Exposing myself to Windows 10 primarily but upgrading from Windows 7 and 8 as well. I am a point of contact onsite for IT so floor walking is useful to interact with users and resolve issues on the fly. Other software I support, administer/configure and install here are Office 2013, 2016, Office 365, SharePoint, Active Directory, MacOS Support, EMS, Harbour Exchange, ServiceNow and much more. Working with the team to make sure that all troubleshooting documentation is up to date and uploaded to the team’s knowledge base. Regular review of documentation as software and hardware change. In addition, ensuring all IT assets are up to date within the asset management and end of life equipment is disposed of correctly. This links in with procurement, where large annual PC replacement programmes are carried out for equipment that has reached end of life and the use of the Arriba system to procure peripherals and other devices for supply to users on request via the ticketing system and self-service ServiceNow. Full responsibility for the team and the successful support of the office. Other responsibilities include support for Partner Conferences as a member of the IT team, who has strong communication skills and a high knowledge of IT, is required to successfully support a Conference for over 200 company Partners. Other duties include out of hours support for major incidents that takes place on a 4-week shift rota, hardware repair and maintenance, providing remote and onsite to all Deloitte offices when required. Show less I provide 2nd line & desk side support to over 600 users onsite. Supporting and administering iOS and Android devices along with building and configuring Apple Macs and Windows Laptops. Exposing myself to Windows 10 primarily but upgrading from Windows 7 and 8 as well. I am a point of contact onsite for IT so floor walking is useful to interact with users and resolve issues on the fly. Other software I support, administer/configure and install here are Office 2013, 2016, Office 365… Show more I provide 2nd line & desk side support to over 600 users onsite. Supporting and administering iOS and Android devices along with building and configuring Apple Macs and Windows Laptops. Exposing myself to Windows 10 primarily but upgrading from Windows 7 and 8 as well. I am a point of contact onsite for IT so floor walking is useful to interact with users and resolve issues on the fly. Other software I support, administer/configure and install here are Office 2013, 2016, Office 365, SharePoint, Active Directory, MacOS Support, EMS, Harbour Exchange, ServiceNow and much more. Working with the team to make sure that all troubleshooting documentation is up to date and uploaded to the team’s knowledge base. Regular review of documentation as software and hardware change. In addition, ensuring all IT assets are up to date within the asset management and end of life equipment is disposed of correctly. This links in with procurement, where large annual PC replacement programmes are carried out for equipment that has reached end of life and the use of the Arriba system to procure peripherals and other devices for supply to users on request via the ticketing system and self-service ServiceNow. Full responsibility for the team and the successful support of the office. Other responsibilities include support for Partner Conferences as a member of the IT team, who has strong communication skills and a high knowledge of IT, is required to successfully support a Conference for over 200 company Partners. Other duties include out of hours support for major incidents that takes place on a 4-week shift rota, hardware repair and maintenance, providing remote and onsite to all Deloitte offices when required. Show less



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Consultant

  • May 2018 - Jan 2019

  I provide 3rd line support across the north west and take part in project support nationwide. I have recently just taken part in a project setting up a new VIP site in London that will eventually branch off as its own company. My user base is global and ranges from all levels of the business from the current project I am on in which I am liaising and support the executive teams through to my general day to day duties supporting general users from admin staff to Directors, offering them a wide… Show more I provide 3rd line support across the north west and take part in project support nationwide. I have recently just taken part in a project setting up a new VIP site in London that will eventually branch off as its own company. My user base is global and ranges from all levels of the business from the current project I am on in which I am liaising and support the executive teams through to my general day to day duties supporting general users from admin staff to Directors, offering them a wide range of help with hardware and software related issues. Working towards SLAs and striving to find the most effective and efficient solutions for both the client, the business and the customer/end-user. Show less I provide 3rd line support across the north west and take part in project support nationwide. I have recently just taken part in a project setting up a new VIP site in London that will eventually branch off as its own company. My user base is global and ranges from all levels of the business from the current project I am on in which I am liaising and support the executive teams through to my general day to day duties supporting general users from admin staff to Directors, offering them a wide… Show more I provide 3rd line support across the north west and take part in project support nationwide. I have recently just taken part in a project setting up a new VIP site in London that will eventually branch off as its own company. My user base is global and ranges from all levels of the business from the current project I am on in which I am liaising and support the executive teams through to my general day to day duties supporting general users from admin staff to Directors, offering them a wide range of help with hardware and software related issues. Working towards SLAs and striving to find the most effective and efficient solutions for both the client, the business and the customer/end-user. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Senior Field Support Engineer

  • Jan 2018 - Mar 2018

  I am a Senior Second Line Field Support Engineer for the NHS across all their sites in Wirral, Chester, Some sites in Liverpool and Warrington. My daily duties include mixture of second line support on-site and remote hardware and software fixes for issues escalated by the IT help-desk, software and hardware rollouts. I also carry out Hardware and Software deployments/rollouts along with project support where necessary. General technologies I am exposed to include Windows 7 and 10, Active… Show more I am a Senior Second Line Field Support Engineer for the NHS across all their sites in Wirral, Chester, Some sites in Liverpool and Warrington. My daily duties include mixture of second line support on-site and remote hardware and software fixes for issues escalated by the IT help-desk, software and hardware rollouts. I also carry out Hardware and Software deployments/rollouts along with project support where necessary. General technologies I am exposed to include Windows 7 and 10, Active Directory, Bomgar remote support, Clinical Applications, MFP Printers (Providing Maintenance and Support), IP Cisco Phones and Apple and Android devices. Show less I am a Senior Second Line Field Support Engineer for the NHS across all their sites in Wirral, Chester, Some sites in Liverpool and Warrington. My daily duties include mixture of second line support on-site and remote hardware and software fixes for issues escalated by the IT help-desk, software and hardware rollouts. I also carry out Hardware and Software deployments/rollouts along with project support where necessary. General technologies I am exposed to include Windows 7 and 10, Active… Show more I am a Senior Second Line Field Support Engineer for the NHS across all their sites in Wirral, Chester, Some sites in Liverpool and Warrington. My daily duties include mixture of second line support on-site and remote hardware and software fixes for issues escalated by the IT help-desk, software and hardware rollouts. I also carry out Hardware and Software deployments/rollouts along with project support where necessary. General technologies I am exposed to include Windows 7 and 10, Active Directory, Bomgar remote support, Clinical Applications, MFP Printers (Providing Maintenance and Support), IP Cisco Phones and Apple and Android devices. Show less



Cabinet Office

• United Kingdom
• Government Administration
• 700 & Above Employee

• IT Consultant

  • Jun 2017 - Sep 2017

  I provided 1st line and Desktop Support for the Cabinet office through my duties on the service desk and the Tech Bar. Supporting all Cabinet Office and DCMS staff across the country. All users able to visit the Tech Bar with any issues and wait whilst these issues were resolved. 1st and 2nd line support looking after Windows and Mac laptops as well as Android and IOS devices. Using Jira for all call logging Software Supported | Becrypt, Global Protect VPN, Windows 8 and 10, Yosemite and El… Show more I provided 1st line and Desktop Support for the Cabinet office through my duties on the service desk and the Tech Bar. Supporting all Cabinet Office and DCMS staff across the country. All users able to visit the Tech Bar with any issues and wait whilst these issues were resolved. 1st and 2nd line support looking after Windows and Mac laptops as well as Android and IOS devices. Using Jira for all call logging Software Supported | Becrypt, Global Protect VPN, Windows 8 and 10, Yosemite and El Capitan, Airwatch, Duo, Casper, SCCM plus others. Show less I provided 1st line and Desktop Support for the Cabinet office through my duties on the service desk and the Tech Bar. Supporting all Cabinet Office and DCMS staff across the country. All users able to visit the Tech Bar with any issues and wait whilst these issues were resolved. 1st and 2nd line support looking after Windows and Mac laptops as well as Android and IOS devices. Using Jira for all call logging Software Supported | Becrypt, Global Protect VPN, Windows 8 and 10, Yosemite and El… Show more I provided 1st line and Desktop Support for the Cabinet office through my duties on the service desk and the Tech Bar. Supporting all Cabinet Office and DCMS staff across the country. All users able to visit the Tech Bar with any issues and wait whilst these issues were resolved. 1st and 2nd line support looking after Windows and Mac laptops as well as Android and IOS devices. Using Jira for all call logging Software Supported | Becrypt, Global Protect VPN, Windows 8 and 10, Yosemite and El Capitan, Airwatch, Duo, Casper, SCCM plus others. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Senior Cyber Response Consultant

  • Apr 2017 - Jun 2017

  I was apart of the cyber response team taking part in the recovery of NHS systems after a security breach. My duties included data recovery and software cleansing. I built and deployed replacement desktops for the infected machines then cleaned or reimaged the old machines to deploy elsewhere. Along with the recovery project I also provided desktop support to users on site and provided the necessary training to the cyber response team and as team leader, I delegated my team specific tasks… Show more I was apart of the cyber response team taking part in the recovery of NHS systems after a security breach. My duties included data recovery and software cleansing. I built and deployed replacement desktops for the infected machines then cleaned or reimaged the old machines to deploy elsewhere. Along with the recovery project I also provided desktop support to users on site and provided the necessary training to the cyber response team and as team leader, I delegated my team specific tasks best suited to their capabilities in order to streamline the process to cause minimum disruption to the NHS services i.e having a build team with those most experienced in software deployment, those with less experienced I trained on Hardware deployment so they would physically swap the machines out and set the users up on initial standard set up awaiting internal IT to configure to each users specific needs. Show less I was apart of the cyber response team taking part in the recovery of NHS systems after a security breach. My duties included data recovery and software cleansing. I built and deployed replacement desktops for the infected machines then cleaned or reimaged the old machines to deploy elsewhere. Along with the recovery project I also provided desktop support to users on site and provided the necessary training to the cyber response team and as team leader, I delegated my team specific tasks… Show more I was apart of the cyber response team taking part in the recovery of NHS systems after a security breach. My duties included data recovery and software cleansing. I built and deployed replacement desktops for the infected machines then cleaned or reimaged the old machines to deploy elsewhere. Along with the recovery project I also provided desktop support to users on site and provided the necessary training to the cyber response team and as team leader, I delegated my team specific tasks best suited to their capabilities in order to streamline the process to cause minimum disruption to the NHS services i.e having a build team with those most experienced in software deployment, those with less experienced I trained on Hardware deployment so they would physically swap the machines out and set the users up on initial standard set up awaiting internal IT to configure to each users specific needs. Show less



TalkTalk

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Desktop Engineer/Consultant

  • Feb 2017 - Apr 2017

  I am currently a Desktop Engineer for TalkTalk Group at their Irlam Technology Centre & Data Centre, covering Salford Quays, Birchwood, & remote support for Scotland, Gatehead, overall supporting 1600 users across the group. Onsite desktop support including HQ, corporate management team, customer services & finance departments, hardware & software – desktops, laptops running Windows 7 (x32 & x64) with Office 2010, plus a range of applications including Checkpoint & Pulse VPN,. Visio, Project,… Show more I am currently a Desktop Engineer for TalkTalk Group at their Irlam Technology Centre & Data Centre, covering Salford Quays, Birchwood, & remote support for Scotland, Gatehead, overall supporting 1600 users across the group. Onsite desktop support including HQ, corporate management team, customer services & finance departments, hardware & software – desktops, laptops running Windows 7 (x32 & x64) with Office 2010, plus a range of applications including Checkpoint & Pulse VPN,. Visio, Project, email queries, network storage requests, concierge support for CEO & Management PA team, data recovery, virus scans, custom build setups. Some of my other duties include; Meeting room VIP support using Condeco, WePresent systems for multi-screen presentations for Exco & Business partners. Windows 10 & Office 365 / Office 2016 project deployment; working with SCC (TalkTalk IT partner) test deployment to users across business, utilising hybrid tablet HP X2 devices & G3 laptops, documenting applications, support issues, feeding back to Project Manager highlighted issues prior to full deployment, follow up on post deployment fixes. I am helping to create a Vanilla Image of Windows 10 for SCC deployment as a part of a Leasing agreement changeover. Asset management; managing physical devices & software licensing, running reports on hardware, maintaining & refreshing IT estate, upgrading devices eg Windows 7/8.1/10, upgrading devices to benefit from newer hardware, checking licensed applications. I also help take care of stock management and carry out hardware break fix & maintenance, service & repair alongside upgrades of desktops, laptops. Prioritising work flow; Build queues, standard desktop faults, broken / faulty equipment, virus threats / analysis, project support,ad hoc requests from mixed user base. Show less I am currently a Desktop Engineer for TalkTalk Group at their Irlam Technology Centre & Data Centre, covering Salford Quays, Birchwood, & remote support for Scotland, Gatehead, overall supporting 1600 users across the group. Onsite desktop support including HQ, corporate management team, customer services & finance departments, hardware & software – desktops, laptops running Windows 7 (x32 & x64) with Office 2010, plus a range of applications including Checkpoint & Pulse VPN,. Visio, Project,… Show more I am currently a Desktop Engineer for TalkTalk Group at their Irlam Technology Centre & Data Centre, covering Salford Quays, Birchwood, & remote support for Scotland, Gatehead, overall supporting 1600 users across the group. Onsite desktop support including HQ, corporate management team, customer services & finance departments, hardware & software – desktops, laptops running Windows 7 (x32 & x64) with Office 2010, plus a range of applications including Checkpoint & Pulse VPN,. Visio, Project, email queries, network storage requests, concierge support for CEO & Management PA team, data recovery, virus scans, custom build setups. Some of my other duties include; Meeting room VIP support using Condeco, WePresent systems for multi-screen presentations for Exco & Business partners. Windows 10 & Office 365 / Office 2016 project deployment; working with SCC (TalkTalk IT partner) test deployment to users across business, utilising hybrid tablet HP X2 devices & G3 laptops, documenting applications, support issues, feeding back to Project Manager highlighted issues prior to full deployment, follow up on post deployment fixes. I am helping to create a Vanilla Image of Windows 10 for SCC deployment as a part of a Leasing agreement changeover. Asset management; managing physical devices & software licensing, running reports on hardware, maintaining & refreshing IT estate, upgrading devices eg Windows 7/8.1/10, upgrading devices to benefit from newer hardware, checking licensed applications. I also help take care of stock management and carry out hardware break fix & maintenance, service & repair alongside upgrades of desktops, laptops. Prioritising work flow; Build queues, standard desktop faults, broken / faulty equipment, virus threats / analysis, project support,ad hoc requests from mixed user base. Show less



Integral UK Ltd

• United Kingdom
• Facilities Services
• 700 & Above Employee

• IT Support Analyst

  • Oct 2016 - Nov 2016

  I joined Integral as an engineer making up part of a 7-man IT technical support team in which we are encouraged to remotely support all aspects of the IT infrastructure minimising the need for desk side support to just an escalation point if required. This resulted in very few incidents being escalated. During my time in this role, I have been exposed to a range of technologies but primarily Windows based systems. Our client base is very diverse in terms of different business sectors… Show more I joined Integral as an engineer making up part of a 7-man IT technical support team in which we are encouraged to remotely support all aspects of the IT infrastructure minimising the need for desk side support to just an escalation point if required. This resulted in very few incidents being escalated. During my time in this role, I have been exposed to a range of technologies but primarily Windows based systems. Our client base is very diverse in terms of different business sectors, including lawyers, financial institutions and more closely related construction and development companies. This provided exposure to various types of third party software. Where there is a contract in place with a third party it is be our job to manage the integrity of the IT infrastructure to comply with the 3rd party’s systems and own infrastructure. Typically, there is 15-20 calls a day per engineer to be worked on and resolved. Show less I joined Integral as an engineer making up part of a 7-man IT technical support team in which we are encouraged to remotely support all aspects of the IT infrastructure minimising the need for desk side support to just an escalation point if required. This resulted in very few incidents being escalated. During my time in this role, I have been exposed to a range of technologies but primarily Windows based systems. Our client base is very diverse in terms of different business sectors… Show more I joined Integral as an engineer making up part of a 7-man IT technical support team in which we are encouraged to remotely support all aspects of the IT infrastructure minimising the need for desk side support to just an escalation point if required. This resulted in very few incidents being escalated. During my time in this role, I have been exposed to a range of technologies but primarily Windows based systems. Our client base is very diverse in terms of different business sectors, including lawyers, financial institutions and more closely related construction and development companies. This provided exposure to various types of third party software. Where there is a contract in place with a third party it is be our job to manage the integrity of the IT infrastructure to comply with the 3rd party’s systems and own infrastructure. Typically, there is 15-20 calls a day per engineer to be worked on and resolved. Show less



IRIS Software Group

• United Kingdom
• Software Development
• 700 & Above Employee

• IT Support Analyst

  • May 2016 - Jun 2016

  I provided second line support to internal users at IRIS software. This included supporting Microsoft Products including Windows 7 and 10, Microsoft Office 2010 to 2016, Visio, Web Exchange and Outlook Email Client (part of Office). I set up new users in AD and on Exchange; along with other duties including setting up VPN connections where necessary for a user, provided AD support for password, security and group policy management etc..., created and sent POs liaising with third parties for IT… Show more I provided second line support to internal users at IRIS software. This included supporting Microsoft Products including Windows 7 and 10, Microsoft Office 2010 to 2016, Visio, Web Exchange and Outlook Email Client (part of Office). I set up new users in AD and on Exchange; along with other duties including setting up VPN connections where necessary for a user, provided AD support for password, security and group policy management etc..., created and sent POs liaising with third parties for IT purchases on company's behalf. I also did basic hardware upgrades and OS builds, setting up for first use on the network (domain, pc name, remove bloated software, add or install any software that the user requires). Network patching and infrastructure first line support was also part of my role with support from the 3rd Line engineers if necessary along with telephony support on the Avaya IP system. Setting up agent IDs and phone logins and adding users to hunt groups and distribution groups in Avaya site manager and Microsoft Exchange was also a main part of my role. Show less I provided second line support to internal users at IRIS software. This included supporting Microsoft Products including Windows 7 and 10, Microsoft Office 2010 to 2016, Visio, Web Exchange and Outlook Email Client (part of Office). I set up new users in AD and on Exchange; along with other duties including setting up VPN connections where necessary for a user, provided AD support for password, security and group policy management etc..., created and sent POs liaising with third parties for IT… Show more I provided second line support to internal users at IRIS software. This included supporting Microsoft Products including Windows 7 and 10, Microsoft Office 2010 to 2016, Visio, Web Exchange and Outlook Email Client (part of Office). I set up new users in AD and on Exchange; along with other duties including setting up VPN connections where necessary for a user, provided AD support for password, security and group policy management etc..., created and sent POs liaising with third parties for IT purchases on company's behalf. I also did basic hardware upgrades and OS builds, setting up for first use on the network (domain, pc name, remove bloated software, add or install any software that the user requires). Network patching and infrastructure first line support was also part of my role with support from the 3rd Line engineers if necessary along with telephony support on the Avaya IP system. Setting up agent IDs and phone logins and adding users to hunt groups and distribution groups in Avaya site manager and Microsoft Exchange was also a main part of my role. Show less



EMR

• United Kingdom
• Environmental Services
• 700 & Above Employee

• 2nd Line Support Analyst

  • Oct 2015 - Mar 2016

  My duties as a 2nd Line Support Analyst at European Metal Recycling Limited was to provide both first and 2nd line support as part of a team to all employees across the globe ranging from UK sites to those in Holland, Germany and other European countries as well as support to their US sites as well. I configured and upgraded both software and hardware when required or requested along with setting up and repairing of iPhones, iPads, Nokia/Microsoft Lumia devices, desktops, laptops. MFP… Show more My duties as a 2nd Line Support Analyst at European Metal Recycling Limited was to provide both first and 2nd line support as part of a team to all employees across the globe ranging from UK sites to those in Holland, Germany and other European countries as well as support to their US sites as well. I configured and upgraded both software and hardware when required or requested along with setting up and repairing of iPhones, iPads, Nokia/Microsoft Lumia devices, desktops, laptops. MFP management and installation, Networking, Patching, DHCP and manual IPv4 configuration. Another part of my duties was asset management in which I would handle procurement of any IT assets required or requested from trusted suppliers, on delivery they would be logged with an asset number for auditing and financial purposes then the device or asset would be sent to the relevant site or person for installation and use. On top of my second line duties, I also assisted with 1 st line support on the phone providing support for a range of products including xenDesktop and xenApp Server Desktop Environment, Active Directory and Citrix user account creation and group policy and security maintenance. Using exchange 2010 management to create and maintain email accounts in sync with AD accounts and Kaspersky and Trend Micro AntiVirus software deployment and maintenance. Show less My duties as a 2nd Line Support Analyst at European Metal Recycling Limited was to provide both first and 2nd line support as part of a team to all employees across the globe ranging from UK sites to those in Holland, Germany and other European countries as well as support to their US sites as well. I configured and upgraded both software and hardware when required or requested along with setting up and repairing of iPhones, iPads, Nokia/Microsoft Lumia devices, desktops, laptops. MFP… Show more My duties as a 2nd Line Support Analyst at European Metal Recycling Limited was to provide both first and 2nd line support as part of a team to all employees across the globe ranging from UK sites to those in Holland, Germany and other European countries as well as support to their US sites as well. I configured and upgraded both software and hardware when required or requested along with setting up and repairing of iPhones, iPads, Nokia/Microsoft Lumia devices, desktops, laptops. MFP management and installation, Networking, Patching, DHCP and manual IPv4 configuration. Another part of my duties was asset management in which I would handle procurement of any IT assets required or requested from trusted suppliers, on delivery they would be logged with an asset number for auditing and financial purposes then the device or asset would be sent to the relevant site or person for installation and use. On top of my second line duties, I also assisted with 1 st line support on the phone providing support for a range of products including xenDesktop and xenApp Server Desktop Environment, Active Directory and Citrix user account creation and group policy and security maintenance. Using exchange 2010 management to create and maintain email accounts in sync with AD accounts and Kaspersky and Trend Micro AntiVirus software deployment and maintenance. Show less



United Utilities

• United Kingdom
• Utilities
• 700 & Above Employee

• Service Desk Analyst

  • Apr 2015 - Aug 2015

  I provided first line phone support for United Utilities employees. Applications I supported included xenapp Desktop environment, Microsoft Office 2003, 2010 and 2013, Windows XP, Windows 7 and 8 Professional Editions. I also configured and supported company blackberries. I worked as part of a team to provide solutions and support to users across the country both on portable and desktop computers and blackberry mobile devices. I provided first line phone support for United Utilities employees. Applications I supported included xenapp Desktop environment, Microsoft Office 2003, 2010 and 2013, Windows XP, Windows 7 and 8 Professional Editions. I also configured and supported company blackberries. I worked as part of a team to provide solutions and support to users across the country both on portable and desktop computers and blackberry mobile devices.



Restons Solicitors

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Desktop Support Engineer

  • Sep 2014 - Mar 2015

  I joined Restons as a desktop engineer taking over all IT support services for the company, allowing for the current IT team which was made up completely of developers to focus solely on the background maintenance of the systems more importantly the restructure of their bespoke system Legal Logic management information for debt recovery system. During my time in this role, I was exposed to a range of technologies but primarily Windows based systems. Our client and user base was very diverse in… Show more I joined Restons as a desktop engineer taking over all IT support services for the company, allowing for the current IT team which was made up completely of developers to focus solely on the background maintenance of the systems more importantly the restructure of their bespoke system Legal Logic management information for debt recovery system. During my time in this role, I was exposed to a range of technologies but primarily Windows based systems. Our client and user base was very diverse in terms of different business sectors, including lawyers (internal), financial institutions and media companies. This provided exposure to various types of third party software which I became more familiar with as the parameters of my role expanded to IT trainer and Infrastructure support which allowed me to familiarise myself with Windows server 2007 and nurture my professional manner as I liaised with 3rd party for external networking support, financial organisations that required certain IT securities and policies to be put in place for data protection and compliance purposes. Most of the role was desk side support, I had implemented a system 3 months into the role for calls to be logged via email for me to be able to prioritise tasks more easily and first line calls could also be logged via phoning my desk phone and I would log the call. Procurement played a heavy part in my daily duties on the Service Desk, it would be my job to specify and quote for any new hardware or software for our users. Over time the support team expanded to include 2 administration team members as IT support trainees and my role developed into more of an escalation point, assisting with the more technical issues. Show less I joined Restons as a desktop engineer taking over all IT support services for the company, allowing for the current IT team which was made up completely of developers to focus solely on the background maintenance of the systems more importantly the restructure of their bespoke system Legal Logic management information for debt recovery system. During my time in this role, I was exposed to a range of technologies but primarily Windows based systems. Our client and user base was very diverse in… Show more I joined Restons as a desktop engineer taking over all IT support services for the company, allowing for the current IT team which was made up completely of developers to focus solely on the background maintenance of the systems more importantly the restructure of their bespoke system Legal Logic management information for debt recovery system. During my time in this role, I was exposed to a range of technologies but primarily Windows based systems. Our client and user base was very diverse in terms of different business sectors, including lawyers (internal), financial institutions and media companies. This provided exposure to various types of third party software which I became more familiar with as the parameters of my role expanded to IT trainer and Infrastructure support which allowed me to familiarise myself with Windows server 2007 and nurture my professional manner as I liaised with 3rd party for external networking support, financial organisations that required certain IT securities and policies to be put in place for data protection and compliance purposes. Most of the role was desk side support, I had implemented a system 3 months into the role for calls to be logged via email for me to be able to prioritise tasks more easily and first line calls could also be logged via phoning my desk phone and I would log the call. Procurement played a heavy part in my daily duties on the Service Desk, it would be my job to specify and quote for any new hardware or software for our users. Over time the support team expanded to include 2 administration team members as IT support trainees and my role developed into more of an escalation point, assisting with the more technical issues. Show less



Co-op

• United Kingdom
• Retail
• 700 & Above Employee

• IT Support Analyst

  • Jun 2014 - Aug 2014

  Working to agreed SLAs to ensure all incident information was recorded in the correct manner in order to provide accurate data for report management, I handled technical queries from Co-operative employees in the food department on a national scale. We worked as a team providing remote support, troubleshooting their issues and providing solutions when possible and escalating them to the relevant team for further investigation if it was not a first line fix. Some of the software I worked with… Show more Working to agreed SLAs to ensure all incident information was recorded in the correct manner in order to provide accurate data for report management, I handled technical queries from Co-operative employees in the food department on a national scale. We worked as a team providing remote support, troubleshooting their issues and providing solutions when possible and escalating them to the relevant team for further investigation if it was not a first line fix. Some of the software I worked with included; Citrix Xenapp, Manhattan, Windows XP and 7, Exchange Management. I also used VDE to remotely fix their issue if necessary or further investigation was required. Show less Working to agreed SLAs to ensure all incident information was recorded in the correct manner in order to provide accurate data for report management, I handled technical queries from Co-operative employees in the food department on a national scale. We worked as a team providing remote support, troubleshooting their issues and providing solutions when possible and escalating them to the relevant team for further investigation if it was not a first line fix. Some of the software I worked with… Show more Working to agreed SLAs to ensure all incident information was recorded in the correct manner in order to provide accurate data for report management, I handled technical queries from Co-operative employees in the food department on a national scale. We worked as a team providing remote support, troubleshooting their issues and providing solutions when possible and escalating them to the relevant team for further investigation if it was not a first line fix. Some of the software I worked with included; Citrix Xenapp, Manhattan, Windows XP and 7, Exchange Management. I also used VDE to remotely fix their issue if necessary or further investigation was required. Show less



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Advisor

  • Mar 2014 - Jun 2014

  I worked as part of a team towards building a positive face for Sky. My duties included providing technical advice for Sky TV customers. This included remote repair like reinstall software, repair viewing cards and resend viewing signals. I also handle billing advice to customers as well and have a good understanding of the pro-rata billing service. I worked as part of a team towards building a positive face for Sky. My duties included providing technical advice for Sky TV customers. This included remote repair like reinstall software, repair viewing cards and resend viewing signals. I also handle billing advice to customers as well and have a good understanding of the pro-rata billing service.