Experience

EFW Radiology
• Canada
• Medical Practices
• 100 - 200 Employee
• IT Operations Specialist

  • Oct 2021 - Present


HSE Integrated

• Canada
• Oil and Gas
• 300 - 400 Employee

• Technical Support Specialist

  • Apr 2018 - Oct 2021

  • Providing tier 1 and 2 end-user support • Utilized Jira Service Desk and Asset Navigator to create and manage ticket requests that had been put in • Investigated various application issues such as Office 2013, Office 365, Microsoft Skype for Business, Microsoft Teams, Microsoft Intune, Adobe Reader/Acrobat Pro, Airwatch • Assistance is provided in person or remotely using ConnectWise if the user was offsite. • Assisted in managing Office 365 licenses for end-users • Assisted… Show more • Providing tier 1 and 2 end-user support • Utilized Jira Service Desk and Asset Navigator to create and manage ticket requests that had been put in • Investigated various application issues such as Office 2013, Office 365, Microsoft Skype for Business, Microsoft Teams, Microsoft Intune, Adobe Reader/Acrobat Pro, Airwatch • Assistance is provided in person or remotely using ConnectWise if the user was offsite. • Assisted in managing Office 365 licenses for end-users • Assisted in the setup and deployment of Microsoft Intune Mobile Device Management • Provided training and documentation to end-users for various application • Imaged desktop, laptops, and Microsoft Surface devices using Microsoft Deployment Toolkit or a USB boot image • Troubleshoot and resolve desktop, laptop, printing, and software issues that were present within the environment • Troubleshoot and resolve mobile device issues • Deployed hardware related items such as desktops, laptops, monitors, keyboard/mice, mobile devices, etc. • Onboarding and off-boarding of user accounts using Adaxes and Active Directory using proper processes and procedures. Documentation was completed carefully for IT audits • Managed hardware (desktop and laptop) purchasing and inventory • Managed mobile phone purchasing and upgrades for the Canadian region • Tasked with ensuring mobile phone numbers were active or needed to be suspended or canceled • Tasked with contacting the mobile service provider and adding roaming packages for end-users when required • Assisted with the maintenance of the printer server with adding/removing printers and updating the print drivers if required • Managed and created security groups within Active Directory. Provided users access if required • Creation of email accounts, distribution lists, and shared mailboxes/calendars through Microsoft Exchange • Password reset and account unlock for user accounts • Participated in on-call support rotation Show less



Long View Systems

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• System Consultant, End User Computing

  • Feb 2018 - Apr 2018

  • Provided tier 2 end user service for the ENMAX account. • Utilized client software (Maximo) to create and manage tickets • Investigated various application issues such as Office 2013, Office 365, Skype for Business, Adobe Read/Acrobat Pro, Airwatch and Citrix Receiver • Assistance is provided in person, telephone or remotely using Bomgar if user was offsite. • Provided training to end users for Microsoft Office applications • Provided assistance to Directors, Executives… Show more • Provided tier 2 end user service for the ENMAX account. • Utilized client software (Maximo) to create and manage tickets • Investigated various application issues such as Office 2013, Office 365, Skype for Business, Adobe Read/Acrobat Pro, Airwatch and Citrix Receiver • Assistance is provided in person, telephone or remotely using Bomgar if user was offsite. • Provided training to end users for Microsoft Office applications • Provided assistance to Directors, Executives, Executive Assistances and VIP users. • Imaged desktop, laptops and Microsoft Surface devices using a client provided imaging key. • Troubleshot and resolved desktop, laptop, printing and software issues that were present within the environment. • Troubleshot and resolve mobile device issues. • Deployed hardware related items such as desktops, laptops, monitors, keyboard/mice, mobile devices, etc. • Installed software applications for users by following documentation provided.

• System Consultant, Service Desk Analyst

  • Nov 2015 - Jan 2018

  • Provided tier 1 end user service for the ENMAX account • Utilized client software (Maximo) to create and manage tickets • Investigated various application issues such as Office 2013, Office 365, Skype for Business, Adobe Read/Acrobat Pro, Airwatch and Citrix Receiver. • Assistance is delivered through telephone and remote software (BOMGAR) which was provided from the business. • Provided training to end users for Office applications • Password resets for user… Show more • Provided tier 1 end user service for the ENMAX account • Utilized client software (Maximo) to create and manage tickets • Investigated various application issues such as Office 2013, Office 365, Skype for Business, Adobe Read/Acrobat Pro, Airwatch and Citrix Receiver. • Assistance is delivered through telephone and remote software (BOMGAR) which was provided from the business. • Provided training to end users for Office applications • Password resets for user accounts, FTP, WIFI, SAP and PeopleSoft • Granted access to Shared mailbox and Network directories • Part of on-call rotation to provide support to end user after hours • Managed user account on-boarding and off-boarding process using Active Roles System. • Provided 24/7 on-call support to end users and support teams when required • Assisted in Major and Minor incident communication and coordination



Crescent Point Energy Corp.

• Canada
• 1 - 100 Employee

• IT Helpdesk Analyst (Transitional Employment)

  • Jun 2015 - Aug 2015

  • Tier 1 and tier 2 support provided for all transitioning employees. • Ownership and tracking of assigned tickets until closure using Service Now ticketing system. • Created and provided necessary documentation for Crescent Point IS team. • Created user accounts within Active Directory and added into the proper domain groups for access to specific privileges. • Tasked with account termination for discontinuing employees and provided follow-up to reporting… Show more • Tier 1 and tier 2 support provided for all transitioning employees. • Ownership and tracking of assigned tickets until closure using Service Now ticketing system. • Created and provided necessary documentation for Crescent Point IS team. • Created user accounts within Active Directory and added into the proper domain groups for access to specific privileges. • Tasked with account termination for discontinuing employees and provided follow-up to reporting manager. • Participated in on-call support rotation where after hour support was provided Show less



Legacy Oil + Gas Inc.

• Oil and Gas
• 1 - 100 Employee

• IT Helpdesk Analyst

  • Feb 2014 - Jun 2015

  • Troubleshot and resolved desktop/laptop, printing, and software issues with programs such as Accumap, Qbyte, Kofax, PVR, etc. for end users. • Provided tier 1 and tier 2 support to industry software and hardware remotely or via telephone with end user. • Ownership and tracking of assigned tickets until closure, thoroughly documented using Spice Works Ticketing System. • Imaged workstations and ensured successful hardware roll-out. • Created documentation of application… Show more • Troubleshot and resolved desktop/laptop, printing, and software issues with programs such as Accumap, Qbyte, Kofax, PVR, etc. for end users. • Provided tier 1 and tier 2 support to industry software and hardware remotely or via telephone with end user. • Ownership and tracking of assigned tickets until closure, thoroughly documented using Spice Works Ticketing System. • Imaged workstations and ensured successful hardware roll-out. • Created documentation of application installations, company inventory, and troubleshooting steps for industry programs. • Tasked with account termination for discontinuing employees, properly documented for IT audit. • Executed daily preventative maintenance tasks to ensure no issues were present within the domain. • Provided Helpdesk Coordination Coverage in which all incoming user requests were reviewed, tracked, assigned accordingly, and documented. • Participated in on-call support rotation in which after hours support was provided Show less



INTERFACE IT Solutions Group Ltd.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Services Expert

  • Aug 2013 - Jan 2014

  • Provided tier 1 support for hardware, software, and printing issues for end users. • Ownership and tracking of assigned tickets until closure using Spice Works Ticketing System. • Assisted in Helpdesk Coordinator coverage where user requests were reviewed, tracked, and assigned accordingly. • Participated in on-call support rotation where after hours support was provided



Sport Chek

• Canada
• Sporting Goods Manufacturing
• 700 & Above Employee

• Footwear Sales Associate

  • Apr 2008 - Jan 2014

  • Provided optimal customer service • Organized backroom overstock • Assisted in full time position duties • Great product knowledge