jim longley
Service Account Manager at The Health Informatics Service- Claim this Profile
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Bio
Dylan Brandes
When you deal with a 3rd party supplier, you want someone who understands your requirements, goes the extra mile to support your business and caters for support requirements with professionalism and understanding. Jim is one of these people, so approachable, friendly and with out doubt a credit to any organisation which employs him. A pleasure to work with, thank you Jim.
Dylan Brandes
When you deal with a 3rd party supplier, you want someone who understands your requirements, goes the extra mile to support your business and caters for support requirements with professionalism and understanding. Jim is one of these people, so approachable, friendly and with out doubt a credit to any organisation which employs him. A pleasure to work with, thank you Jim.
Dylan Brandes
When you deal with a 3rd party supplier, you want someone who understands your requirements, goes the extra mile to support your business and caters for support requirements with professionalism and understanding. Jim is one of these people, so approachable, friendly and with out doubt a credit to any organisation which employs him. A pleasure to work with, thank you Jim.
Dylan Brandes
When you deal with a 3rd party supplier, you want someone who understands your requirements, goes the extra mile to support your business and caters for support requirements with professionalism and understanding. Jim is one of these people, so approachable, friendly and with out doubt a credit to any organisation which employs him. A pleasure to work with, thank you Jim.
Experience
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The Health Informatics Service (THIS)
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Service Account Manager
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Mar 2009 - Present
Responsible for all aspects of customer management for a number of customers of the Health Informatics Service, customer and relationship management are the major functions of my role and work closely with all services provided to our customers
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IM&T Portfolio Manager
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Apr 2007 - Mar 2009
Managed the service desk and field service functions and also was responsible for account management for a number of our external customers
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Team Leader
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Sep 2003 - Apr 2007
Managed a team of technicians who were responsible for the support funtion to a mental health organisation and a primary care trust and the associted GP practicesAlso responsible for service account management for a strategic health authority and a primary care trust
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Field Service Manager
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Sep 1989 - Sep 2003
Managed a national team of field service engineers, responsible for service escalations and reporting. Responsible for all SLA requirements to external customers Managed a national team of field service engineers, responsible for service escalations and reporting. Responsible for all SLA requirements to external customers
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Education
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1981 - 1986
City Of Leeds High School
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1977 - 1981
Blenheim Middle School
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1972 - 1977
Blenheim Primary School
Community
