Elden Williams

Senior Support Engineer at Netlify
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Contact Information
us****@****om
(386) 825-5501
Location
Portland, Oregon, United States, US
Skills

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Credentials

  • MCTS – Windows Server 2008 Active Directory, Configuration
    Microsoft
    Jun, 2010
    - Nov, 2024
  • MCTS – Microsoft Office SharePoint Server 2007, Configuration
    Microsoft
    Dec, 2009
    - Nov, 2024

Experience

  • Netlify
    • United States
    • Software Development
    • 100 - 200 Employee
    • Senior Support Engineer
      • Mar 2022 - Present

  • Jama Software
    • United States
    • Software Development
    • 100 - 200 Employee
    • Support Engineer
      • Apr 2015 - Dec 2016

      Email and phone support of both on-premises and cloud-based enterprise customers. Email and phone support of both on-premises and cloud-based enterprise customers.

  • Datalink
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Solutions Engineer
      • Jul 2013 - Jul 2014

      Technical pre and post sales for virtual datacenter technologies with a heavy focus on NetApp storage, VMWare virtualization and Cisco UCS. Pre-sales duties include requirements gathering, system architecture and design and project scoping. Post-sales duties include system design implementation, system upgrades and hardware upgrades, knowledge transfer/training and design documentation. Technical pre and post sales for virtual datacenter technologies with a heavy focus on NetApp storage, VMWare virtualization and Cisco UCS. Pre-sales duties include requirements gathering, system architecture and design and project scoping. Post-sales duties include system design implementation, system upgrades and hardware upgrades, knowledge transfer/training and design documentation.

  • Learning.com
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • System/Storage Administrator
      • Aug 2007 - Jun 2013

      Responsible for designing, implementing and maintaining all corporate IT infrastructure systems including VMWare, NetApp, Cisco UCS, Active Directory, IIS, System Center Configuration and Operations Manager, SQL Server, SharePoint, JIRA, Confluence and SVN. Also responsible for the architecture, implementation, maintenance and deployment of the Learning.com private cloud infrastructure. Responsible for designing, implementing and maintaining all corporate IT infrastructure systems including VMWare, NetApp, Cisco UCS, Active Directory, IIS, System Center Configuration and Operations Manager, SQL Server, SharePoint, JIRA, Confluence and SVN. Also responsible for the architecture, implementation, maintenance and deployment of the Learning.com private cloud infrastructure.

  • TechTracker
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Project Manager
      • Oct 2000 - May 2002

      Project Manager for all product lines including the VersionTracker.com and Macfixit.com web sites, Macintosh and Windows client software for use with the TechTracker line of web sites, and the flagship ITX product. Also responsible for coordinating the day-to-day tasks inherent in running a popular web site. On average I ran three to five projects at a time with a team of about 12 people including software engineers, web designers, database architects and quality assurance. Project Manager for all product lines including the VersionTracker.com and Macfixit.com web sites, Macintosh and Windows client software for use with the TechTracker line of web sites, and the flagship ITX product. Also responsible for coordinating the day-to-day tasks inherent in running a popular web site. On average I ran three to five projects at a time with a team of about 12 people including software engineers, web designers, database architects and quality assurance.

  • Smartstuff Software
    • Project Manager
      • Apr 2000 - Oct 2000

    • Quality Assurance Manager
      • Mar 1999 - Mar 2000

    • Lead Technical Support
      • Aug 1996 - Feb 1999

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