Megan Lutz

Director Of Technology Operations at All Chicago Making Homelessness History
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Contact Information
us****@****om
(386) 825-5501

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Credentials

  • Salesforce Double Star Ranger
    Salesforce
    Oct, 2022
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Jul, 2020
    - Nov, 2024
  • FormAssembly Certification
    FormAssembly
    Oct, 2021
    - Nov, 2024
  • Notary Public
    State of Illinois
    May, 2019
    - Nov, 2024

Experience

  • All Chicago Making Homelessness History
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Director Of Technology Operations
      • Jan 2022 - Present

      Lead the internal technology team and work with stakeholders to identify technology-based solutions. Responsible for development and implementation that drives more efficient operations, technology, and software-related processes for the organization. Analyze the needs of the organization and match solutions that consider size, functionality, and budget. • Project planning and management of technology related projects and systems. • Act as Senior Salesforce Administrator to provide feedback and guide the development of the system. • Serve as an internal technology consultant in providing effective IT solutions that leverage new technology. • Investigate workflow challenges and offer solutions and support. • Develop security and PII policies and protections for the organization. Show less

    • Salesforce Administrator
      • Sep 2020 - Jan 2022

      Configure and maintain Salesforce CRM system to manage custom workflows and payment processing.• Work with consultants to prioritize build, establish requirements, and create user stories.• Design. build, and customize Salesforce instance.• Develop apps and API integrations.• Import, export and validate data.• Build page layouts, list views, reports, and dashboards.• Create documentation and train users.• Supervise Salesforce team.• Develop and implement backup strategies. • Use Outbound Funds Module, Apsona for Salesforce, Multi-Step Reporting, Document and Email Merge, and FormAssembly to expand Salesforce capabilities.• Research, propose, and implement technology solutions across the organization, including cloud systems for Emergency Rental Assistance Program applications, online forms, online document signing, hotspots, cell phones, and more. Show less

  • C.A.R.E.-Community Animal Rescue Effort
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Salesforce Certified Administrator, Business Analyst, IT Manager - Pro Bono Consultant
      • Aug 2019 - Present

      Develop, configure, and maintain Salesforce CRM system for nonprofit operations. Utilize facets of Sales Cloud, Cases, V4S, and NPSP. • Establish requirements and create user stories. Interview stakeholders and translate needs into technical specifications. • Design and customize Salesforce instance. • Develop apps and API integrations. Eliminate duplicate work and manual imports. • Validate data. Clean up and merge duplicates. • Build reports and dashboards. Increase efficiency to allow end-users to quickly pull reporting for grant applications. • Create documentation and train end-users. Keep documentation and training materials updated. • Research, test, install, and implement appexchange apps as needed. • Update systems to reflect COVID-19 changes. • Manage IT infrastructure, including hardware, networking, cloud-based systems and solutions. Show less

  • IMS Integrated Merchandising Solutions
    • United States
    • Advertising Services
    • 200 - 300 Employee
    • Merchandising Technology Manager
      • Oct 2019 - Apr 2020

      Use Business Analyst skills to develop and deliver leading-edge merchandising technology and retail analytics to Fortune 200 clients. • Gather requirements on business cases that involve software and hardware solutions. • Implement systems to collect customer demographics and engagement metrics. • Execute merchandising compliance programs to report on in-retail execution rates, competitive analysis, and shelf-level intelligence. • Design and program digital signage systems and solutions. • Produce creative technology solutions to deliver insights and sales lift. Show less

  • Crate and Barrel
    • United States
    • Retail
    • 700 & Above Employee
    • Lead Business Systems Analyst
      • Apr 2015 - Jun 2019

      Maximize company sales growth and profitability by ensuring alignment of IT system's strategy and business domain strategy through the definition, design and delivery of IT application capabilities with a focus on Marketing and Creative systems and initiatives.

    • Creative Systems and Process Analyst
      • Sep 2008 - Apr 2015

      Responsible for establishing requirements, implementation, maintenance and growth of Crate and Barrel’s workflow and digital asset management systems. Identify, recommend and execute efficiencies that can be achieved through the use of new technology, hardware or software. Work with creative and production staff to reduce work timelines.

    • Production Manager
      • Aug 2000 - Sep 2008

      Managed the production of Crate and Barrel print materials for Catalogue, Corporate, and Packaging. Implemented Crate and Barrel's first digital asset management, workflow, and time tracking systems.

Education

  • New York University
    Bachelor's degree, Music, Business and Technology

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