Experience

Empower LO

• United States
• Advertising Services
• 1 - 100 Employee

• Head of Customer Success

  • Jun 2023 - Present



Nico Selling Stuff

• Boise, Idaho, United States

• Ecommerce Business Owner

  • Jul 2021 - Present



ClickFunnels & Mastermind

• Boise, Idaho, United States

• Customer Sucess Manager

  • 2018 - 2023

  As the primary customer contact, I prioritize building longterm and professional relationships to ensure customer satisfaction and loyalty. I collaborate closely with sales teams to onboard and integrate new clients, with a focus on maintaining strong relationships throughout their journey. As the primary customer contact, I prioritize building longterm and professional relationships to ensure customer satisfaction and loyalty. I collaborate closely with sales teams to onboard and integrate new clients, with a focus on maintaining strong relationships throughout their journey.



ClickFunnels

• United States
• Software Development
• 300 - 400 Employee

• Onboarding & Retention Specialist

  • 2016 - 2018

  Leveraged professional expertise in retaining canceled users, while facilitating clients in improving business. Steered signicant eorts in gathering clear information pertaining to customer complaints and recommending efective solutions to improve eorts. Employed excellent communication skills to promote and sell coaching programs or upgraded subscriptions, with the goal of fostering customer loyalty.

• Technical Support Specialist

  • 2015 - 2016

  Deliver exceptional technical support via consulting with clients to solve their issues. Report bugs, provide workarounds and educate our customers on the ClickFunnels platform in both email and video-based interactions.