Petra Chavez
Workforce Programs Quality Assurance Manager at Arapahoe/Douglas Works!- Claim this Profile
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Spanish Native or bilingual proficiency
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Bio
Cass Murray 🚀
Petra Chavez is an amazing professional speaker and was a great source of relief to the Human Resources Office as well as many laid off individuals at The Warranty Group. Petra's delivery of assurances to TWG's employees regarding resources at Jefferson County Workforce Center was timely as well as sensitive. In as delicate a situation as a layoff, Petra was able to convey the proper amount of professionalism while engaging each member of our company that she interacted with. Highly recommended.
Bob Mestas
Petra is a caring, unselfish professional who continuously goes above and beyond in accomplishing her duties. She exercises sound judgement and maturity above and beyond expectations. Having worked with Petra for over five years, I ’ve learned to appreciate her for her competence and ability. Her calm, steadied personality are proven assets when working with difficult customers. Other staff members have often voiced their appreciation for the times Petra has volunteered to work with customers they may have had difficulty working with. Petra is truly an asset to our organization.
Cass Murray 🚀
Petra Chavez is an amazing professional speaker and was a great source of relief to the Human Resources Office as well as many laid off individuals at The Warranty Group. Petra's delivery of assurances to TWG's employees regarding resources at Jefferson County Workforce Center was timely as well as sensitive. In as delicate a situation as a layoff, Petra was able to convey the proper amount of professionalism while engaging each member of our company that she interacted with. Highly recommended.
Bob Mestas
Petra is a caring, unselfish professional who continuously goes above and beyond in accomplishing her duties. She exercises sound judgement and maturity above and beyond expectations. Having worked with Petra for over five years, I ’ve learned to appreciate her for her competence and ability. Her calm, steadied personality are proven assets when working with difficult customers. Other staff members have often voiced their appreciation for the times Petra has volunteered to work with customers they may have had difficulty working with. Petra is truly an asset to our organization.
Cass Murray 🚀
Petra Chavez is an amazing professional speaker and was a great source of relief to the Human Resources Office as well as many laid off individuals at The Warranty Group. Petra's delivery of assurances to TWG's employees regarding resources at Jefferson County Workforce Center was timely as well as sensitive. In as delicate a situation as a layoff, Petra was able to convey the proper amount of professionalism while engaging each member of our company that she interacted with. Highly recommended.
Bob Mestas
Petra is a caring, unselfish professional who continuously goes above and beyond in accomplishing her duties. She exercises sound judgement and maturity above and beyond expectations. Having worked with Petra for over five years, I ’ve learned to appreciate her for her competence and ability. Her calm, steadied personality are proven assets when working with difficult customers. Other staff members have often voiced their appreciation for the times Petra has volunteered to work with customers they may have had difficulty working with. Petra is truly an asset to our organization.
Cass Murray 🚀
Petra Chavez is an amazing professional speaker and was a great source of relief to the Human Resources Office as well as many laid off individuals at The Warranty Group. Petra's delivery of assurances to TWG's employees regarding resources at Jefferson County Workforce Center was timely as well as sensitive. In as delicate a situation as a layoff, Petra was able to convey the proper amount of professionalism while engaging each member of our company that she interacted with. Highly recommended.
Bob Mestas
Petra is a caring, unselfish professional who continuously goes above and beyond in accomplishing her duties. She exercises sound judgement and maturity above and beyond expectations. Having worked with Petra for over five years, I ’ve learned to appreciate her for her competence and ability. Her calm, steadied personality are proven assets when working with difficult customers. Other staff members have often voiced their appreciation for the times Petra has volunteered to work with customers they may have had difficulty working with. Petra is truly an asset to our organization.
Experience
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Arapahoe/Douglas Works!
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United States
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Government Administration
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1 - 100 Employee
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Workforce Programs Quality Assurance Manager
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Apr 2021 - Present
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Quality Assurance Supervisor
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Sep 2014 - Apr 2021
Quality Assurance Supervisor12/2015 - CurrentOversight of processes and procedures that ensure fiscal and program integrityfoster strategic planning that is conducive to meeting/exceeding required performance measuresManage day to day logistics inclusive of customer interaction, ensuring compliance in program expenditures, collaboration with internal/external partnersDevelop/strengthen collaborative efforts across AD Works! programsContinuous review of internal processes to ensure effective and efficient procedures and method of service delivery. Areas of focus include: develop/refine desk aids, staff training,file auditing, case management procedures,internal and external program collaborationCollaborate with other state and county workforce professionals on a monthly basis on modifications and enhancements of the statewide database that is used to report on customer service delivery and federal reportingDevelop strategies that will align across agency and mandatory partnerships as prescribed within the Federal Workforce Innovation and Opportunity Act (WIOA)Coach/mentor direct reports via current organizational practices of the OZ Principle and in direct alignment of the AD Works! Vision and MissionProvide consistent/regular feedback to direct reports regarding their work performance and encourage professional development9/ 2014-12/ 2015- WIA Adult and Dislocated Worker Program SupervisorDirect oversight of 8 WIA case managersOversight of WIA Adult/Dislocated worker budget that ranged from 1 to 3 million in revenueReviewed and developed program for relevancy and responsiveness to local economic dynamics Responsible for the interviewing, hiring and onboarding of new staffCollaborated with business and training vendors to develop training programs Engage in collaborative communications across ADW! partners to leverage funds thereby extending the life of funding streams Show less
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Workforce Development Programs Monitor
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Jul 2012 - Sep 2014
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Layoff Transition Program Coordinator
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Sep 2007 - Jun 2012
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Labor & Employment Specialist II
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Aug 2007 - Jul 2012
Workforce Development Programs Rapid Response Unit Layoff Transition Unit Workforce Development Programs Rapid Response Unit Layoff Transition Unit
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Colorado Department of Labor/Employment Specialist
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2003 - 2007
Developed a resume writing workshop for monolingual Spanish speaking clients. Provided one to one counseling in various areas of job search, resume critique, labor market industry, and career counseling. Case manager for the Trade Adjustment Act; a program that serves individuals who have lost their job as a result of it being sent overseas. Represented Colorado State Employees on the Employee Advisory Council. Supported the Business Services Unit in discussing workforce center services with employers and setting up mini job fairs. Show less
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Administrative Support
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2003 - 2004
Supported the education/management staff in many different administrative needs. Assisted with teaching the Nature/Sciences unit for girls 6-10 years of age. Managed the Access database utilized for membership tracking and invoicing. Responsible for ensuring an adequate supply of snacks/refreshments for daily activities. Supported the education/management staff in many different administrative needs. Assisted with teaching the Nature/Sciences unit for girls 6-10 years of age. Managed the Access database utilized for membership tracking and invoicing. Responsible for ensuring an adequate supply of snacks/refreshments for daily activities.
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Education
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1995 - 2003
Metropolitan State University of Denver
BS, Criminal Justice & Criminology
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