Leslie Alejandro Garcia Rodriguez (MCP, MCSA)

Technical Account Manager at Golabs
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Contact Information
us****@****om
(386) 825-5501
Location
Managua, Managua, Nicaragua, NI

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Credentials

  • The Non-Technical Skills of Effective Data Scientists
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Introduction to Cybersecurity
    Cisco
    Sep, 2022
    - Nov, 2024
  • MS-100: Identity and Services
    Microsoft
    May, 2021
    - Nov, 2024
  • Windows 10: Intune Device Management
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Microsoft Certified Solutions Associate (MCSA)
    Microsoft
    Oct, 2018
    - Nov, 2024
  • Microsoft Certified Solutions Associate - Windows 10
    TECNASA U Learning Centers
    Oct, 2018
    - Nov, 2024
  • Microsoft Certified Professional (MCP)
    Microsoft
    Sep, 2018
    - Nov, 2024
  • Microsoft Certified Professional - Windows 10
    TECNASA U Learning Centers
    Sep, 2018
    - Nov, 2024
  • (ISC)² Candidate
    ISC2
    Aug, 2023
    - Nov, 2024

Experience

  • Golabs
    • Costa Rica
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Account Manager
      • Jul 2023 - Present

  • Portnox
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Network Engineer
      • Jul 2023 - Present

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Information Technology Coordinator - Middle Americas Region
      • Nov 2022 - Jul 2023

  • CloudFirst Technology Solutions Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Information Technology Team Lead
      • Sep 2019 - Nov 2022

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Leader
      • Mar 2018 - Feb 2019

      - In charge of 14+ technicians. - Roles: - Develop, optimize and publish documents with troubleshooting steps for Microsoft existing and new technical issues. - Train technicians regarding Microsoft solution to make that they stay up to date. - Handle escalated ticket/cases from Level 1. - In charge of 14+ technicians. - Roles: - Develop, optimize and publish documents with troubleshooting steps for Microsoft existing and new technical issues. - Train technicians regarding Microsoft solution to make that they stay up to date. - Handle escalated ticket/cases from Level 1.

  • Webhelp OneLink
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Cloud Support Engineer - Intermedia.net, Inc.
      • Sep 2016 - Feb 2018

      - Handle end user issues regarding their cloud services. - DNS records. - Networking - Exchange Server - Office Suite - Handle end user issues regarding their cloud services. - DNS records. - Networking - Exchange Server - Office Suite

Education

  • Universidad Nacional de Ingeniería
    Computer Engineer, Computer Engineering
    2011 - 2016

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