Gerard Salgado
Customer Success Manager at SysAid Technologies Ltd.- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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French Professional working proficiency
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German Limited working proficiency
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Russian Limited working proficiency
Topline Score
Bio
Luis Mario M.
Gerardo was a great professional to work with. We worked together at Scatec Solar and he helped me a lot to get started and also to understand several insights of a new project that he was managing. His work ethics is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance. Thanks a lot, Gerardo! You made the transition smooth for me and was very helpful.
LinkedIn User
Throughout the duration of his contract with eSSENTIAL Accessibility during our transition phase, Gerard consistently added value to the organization and his client portfolio. Gerard’s analytical and process-driven approach, coupled with his positivity and collaborative nature, made him an asset to our Client Success team. Gerard takes initiative, is reliable, and has high potential for growth. I am confident he would be a great addition to any organization he joins.
Luis Mario M.
Gerardo was a great professional to work with. We worked together at Scatec Solar and he helped me a lot to get started and also to understand several insights of a new project that he was managing. His work ethics is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance. Thanks a lot, Gerardo! You made the transition smooth for me and was very helpful.
LinkedIn User
Throughout the duration of his contract with eSSENTIAL Accessibility during our transition phase, Gerard consistently added value to the organization and his client portfolio. Gerard’s analytical and process-driven approach, coupled with his positivity and collaborative nature, made him an asset to our Client Success team. Gerard takes initiative, is reliable, and has high potential for growth. I am confident he would be a great addition to any organization he joins.
Luis Mario M.
Gerardo was a great professional to work with. We worked together at Scatec Solar and he helped me a lot to get started and also to understand several insights of a new project that he was managing. His work ethics is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance. Thanks a lot, Gerardo! You made the transition smooth for me and was very helpful.
LinkedIn User
Throughout the duration of his contract with eSSENTIAL Accessibility during our transition phase, Gerard consistently added value to the organization and his client portfolio. Gerard’s analytical and process-driven approach, coupled with his positivity and collaborative nature, made him an asset to our Client Success team. Gerard takes initiative, is reliable, and has high potential for growth. I am confident he would be a great addition to any organization he joins.
Luis Mario M.
Gerardo was a great professional to work with. We worked together at Scatec Solar and he helped me a lot to get started and also to understand several insights of a new project that he was managing. His work ethics is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance. Thanks a lot, Gerardo! You made the transition smooth for me and was very helpful.
LinkedIn User
Throughout the duration of his contract with eSSENTIAL Accessibility during our transition phase, Gerard consistently added value to the organization and his client portfolio. Gerard’s analytical and process-driven approach, coupled with his positivity and collaborative nature, made him an asset to our Client Success team. Gerard takes initiative, is reliable, and has high potential for growth. I am confident he would be a great addition to any organization he joins.
Credentials
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Certified Customer Success Manager
SuccessHACKERJul, 2020- Nov, 2024
Experience
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SysAid
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Israel
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Software Development
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100 - 200 Employee
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Customer Success Manager
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Jun 2022 - Present
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Condo Control
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Canada
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Oct 2020 - May 2022
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eSSENTIAL Accessibility - Merged with Level Access
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Canada
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Feb 2020 - Jul 2020
• Drove client journey through delivery, adoption, renewals, retention, EBRs, CSAT surveys and up-sells, ensuring retention and identifying growth opportunities within a diverse client portfolio • Performed testing platform on-boarding and training for clients, influencing product feedback and updates, assuring and monitoring engagement • Developed client relationships, setting and managing expectations, working up to advocacy and reference, providing strategic consultation ensuring their business objectives were met • Managed operational efficiency of SaaS model workflow, tracking metrics and health scores, collaborating alongside cross functional teams • Participated in values and culture creation committee Show less
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Scatec ASA
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Norway
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Renewable Energy Power Generation
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700 & Above Employee
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Project Consultant
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Apr 2019 - Dec 2019
• • Relationship manager for Government Contracts, Stakeholder E&S auditors and Vendors • Created and developed an invoicing system in the amounts of $1.6M per invoice, saving 50% time in presentation time • Managed transfer of company assets so company was up to speed in a 3 month period • • Relationship manager for Government Contracts, Stakeholder E&S auditors and Vendors • Created and developed an invoicing system in the amounts of $1.6M per invoice, saving 50% time in presentation time • Managed transfer of company assets so company was up to speed in a 3 month period
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PEMSA C.V.
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Honduras
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Project Manager
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Jan 2015 - Mar 2019
• Relationship manager for enterprise accounts ($300k per year), responsible for reporting and update presentations, reaching satisfaction scores and renewal quota, becoming a trusted advisor • Undertook onboarding, demos and training of plant control system software for stakeholders, increasing engagement with project • Responsible for business development, building strong partnerships that fortified value offer • Created OKRs, KPIs and employee satisfaction survey, leading to increased employee motivation • Created and implemented document control system, cutting lag time by 50% • Performed contract management, risk management, and oversight for a $92M EPC Contract, securing a 5 month schedule for the Plant, achieving increased revenue • Worked with a 4 person multi-disciplinary team in the budgeting, resource allocation and execution of 80k$ (annual) in CSR projects leading to widespread acceptance within the community Show less
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Project Coordinator
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Mar 2013 - Dec 2014
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Education
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2012 - 2012
Aden Business School
Master of Science - MS, Project Management -
2004 - 2009
Universidad Tecnológica Centroamericana
Industrial Engineer, Engineering
Community
