Andrew Thompson
Scrum Master/ Project Manager at IDFL Laboratory and Institute- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster (CSM)
Scrum Alliance
Experience
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IDFL Laboratory and Institute
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United States
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Professional Services
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1 - 100 Employee
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Scrum Master/ Project Manager
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Nov 2021 - Present
- Conduct elicitation actives such as face-to-face meetings with stakeholders, surveys, group brain-storming and data mining to find root issues and create user stories- Manage the 4 core applications of our company, including audits, testing, transaction certifications, and traceability, both user-facing and back-end- Lead weekly meeting with PM team and lead software architect to review tickets and discuss implementation, technical challenges and story points.- Plan weekly sprints for both US and China IT team, prioritizing tickets that will bring the most value to end-users and that are inline with IT's vision for the application- Search proactively for pain-points or features that end-users haven't identified yet and implement them, instead of being reactive to end-user's dissatisfaction Show less
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Client Portal Product Owner
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Feb 2021 - Nov 2021
- Analyze bugs, errors, and client suggestions. Creating a list prioritizing which issues need to be solved first and by which team (Front-end or Back-end)- Evaluate client portal stats, taking note at to which functions are frequently and finding ways to improve user experience and improve aesthetics of portal- Collaborate weekly with Front-end and Back-end team to discuss problems and create creative solutions to solve them- Create global plan to increase revenue and market share within industry, identifying key metrics and success indicators, track indicators and provide weekly reports- Train team members in China (in Chinese), Taiwan (in Chinese), Vietnam, and Europe to improve teams knowledge and ensure global cohesion Show less
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Enterprise
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United States
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Travel Arrangements
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700 & Above Employee
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Enterprise Team Member
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May 2020 - Feb 2021
- Constructed weekly forecasts and used it to manage vehicle supply-chains, ensuring we were able to support vehicle demand - Improved customer satisfaction through finding customers specific needs and catering a package that was perfect for them - Built relationships and trust with the customers and body shops through continues communication (emails, phone calls, and in person visits) - Constructed weekly forecasts and used it to manage vehicle supply-chains, ensuring we were able to support vehicle demand - Improved customer satisfaction through finding customers specific needs and catering a package that was perfect for them - Built relationships and trust with the customers and body shops through continues communication (emails, phone calls, and in person visits)
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Vivint
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Customer Service Representative
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Jun 2019 - May 2020
- Provide assistance and problem solving to 40+ customers per shift - Build customer rapport while presenting creative solutions - Work to instill trust in the company brand - Lead a team of 20, making sure that monthly goals are constantly reached - Provide assistance and problem solving to 40+ customers per shift - Build customer rapport while presenting creative solutions - Work to instill trust in the company brand - Lead a team of 20, making sure that monthly goals are constantly reached
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Sunshine Terrace Foundation
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Certified Nursing Assistant
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Aug 2017 - Apr 2019
- Ensured patients' needs were taken care of Paid close attention to detail so care plan were followed - Produced detailed daily reports on patients' activities - Led a team of 4 other CNA's in caring out daily routines - Ensured patients' needs were taken care of Paid close attention to detail so care plan were followed - Produced detailed daily reports on patients' activities - Led a team of 4 other CNA's in caring out daily routines
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Education
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University of Utah
Master's degree, Management Information Systems and Services -
2018 - 2022
Utah State University - Jon M. Huntsman School of Business
Bachelor of Arts - BA, International Business
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