Experience

Mitsubishi International PolymerTrade Corporation

• United States
• International Trade and Development
• 1 - 100 Employee

• Logistics Specialist

  • Nov 2021 - Present

  For the role, I drive a diverse range of functions, including customer service, logistics coordination, sales support, and inventory control/forecast. I coordinate with vendors, customers, freight forwarders, and customs brokers. I arrange and oversee shipments (import/export/domestic) by a variety of shipping methods (sea/air/truck/courier). I issue purchase orders and process invoices for vendors as well as purchase orders, sales orders, and invoices to customers. I draft monthly reports, such as PIT, Rebate, and GSP-related business. Following is my key contribution to the role: • Attained cost efficient and price competitive way of shipping by obtaining freight quotes. Show less



ECI Technology, Inc, a KLA Company

• United States
• Semiconductor Manufacturing
• 1 - 100 Employee

• Customer Support Coordinator

  • Nov 2020 - Oct 2021

  I attained high satisfaction levels of customers by delivering top-notch support for capital equipment products, such as warranty claims, quotations, and customer inquiries. I engaged with customers, identified issues with customer orders, resolved discrepancies, and facilitated communication between departments for resolution. I utilized ERP systems, Salesforce, and other software applications to manage records and for reporting purposes. Here are my notable achievements from the tenure: • Gained recognition as one of the best and highly appraised customer service agents with a great client-proven track. • Ensured an unhindered flow of all processes by maintaining thorough communication with sales representatives regarding customer-related issues. Show less



Ta Chen International Inc.

• United States
• Mining
• 1 - 100 Employee

• Customer Operations Specialist

  • Nov 2019 - May 2020

  I cultivated and nurtured strong customer relationships with accounts and field sales to capitalize on potential business opportunities. I spearheaded various, successful improvement initiatives pertaining to training, process, equipment, and staffing. I conducted in-depth data analysis, including physical products, field operations, and workflow efficiency. I delivered robust support regarding the implementation of strategic initiatives, future planning, and budgeting while working side by side with the management. An excerpt from the tenure include the following highlight: • Ensured timely delivery of orders to customers while maintaining all major accounts. Show less



Ta Chen International Inc.

• United States
• Mining
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2016 - May 2019

  I supported data-driven decision-making process by performing deep-dive research, compiling data, preparing papers, and presented them to high-level executives and committee members. I leveraged word processing, database, spreadsheet, and presentation software to prepare daily reports, invoices, financial statements, and other documents. During the tenure, I proved myself successful in: • Reducing wasted time and saving $100K on yearly basis in labor costs by streamlining direct office services such as departmental finances, records, budget preparation, and housekeeping. Show less



Holiday Inn

• Mount Arlington, NJ

• Front Desk Agent

  • Jun 2015 - Nov 2016

  I provided information to guests regarding dining options by gathering, maintaining, and utilizing in-depth knowledge of the surrounding area. Utilized Opera software to monitor room availability. I enhanced the hotel's voice and presence by serving as the public relations representative. Key highlight includes: • Attaining a significant increase in profitability by implementing high- impact sales and marketing initiatives. I provided information to guests regarding dining options by gathering, maintaining, and utilizing in-depth knowledge of the surrounding area. Utilized Opera software to monitor room availability. I enhanced the hotel's voice and presence by serving as the public relations representative. Key highlight includes: • Attaining a significant increase in profitability by implementing high- impact sales and marketing initiatives.