Experience

Feefo

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Success Manager

  • Jan 2022 - Present

  •Develop, maintain, and grow strategic relationships with key stakeholders of more then 15 accounts •Champion usage of the Feefo Hub to enable customers to receive full benefits of a verified reviews ecosystem •Identify opportunities for increased product adoption in line with strategic growth plans •Sync CRM with account updates to maintain a consistent record of partnership •Develop, maintain, and grow strategic relationships with key stakeholders of more then 15 accounts •Champion usage of the Feefo Hub to enable customers to receive full benefits of a verified reviews ecosystem •Identify opportunities for increased product adoption in line with strategic growth plans •Sync CRM with account updates to maintain a consistent record of partnership



Skyword

• United States
• Marketing Services
• 1 - 100 Employee

• Principal Customer Success Manager

  • Jun 2021 - Jan 2022

  • Lead customer onboarding of the Skyword/TrackMaven platform with a focus on achieving quick time to value • Manage configuration of customer platform instances, including integration with content management systems • Leverage platform usage data to assess customer health, proposing solutions and specialized trainings as needed • Internally consult with account management teams to troubleshoot platform issues and ensure customer success • Advocate for customer needs and requests… Show more • Lead customer onboarding of the Skyword/TrackMaven platform with a focus on achieving quick time to value • Manage configuration of customer platform instances, including integration with content management systems • Leverage platform usage data to assess customer health, proposing solutions and specialized trainings as needed • Internally consult with account management teams to troubleshoot platform issues and ensure customer success • Advocate for customer needs and requests to product management and development teams

• Sr. Customer Success Manager

  • Dec 2019 - Jul 2021

• Customer Success Manager

  • Sep 2018 - Nov 2019

• Content Strategist

  • Jun 2018 - Sep 2018

  •Manage international and domestic client relationships and implement impactful content marketing strategies •Develop engaging topics for freelance writers and oversee their creation of search optimized articles •Adhere to a regular production and publication cadence to maintain monthly article quotas •Champion Skyword’s proprietary software and train clients on how best to use the platform to optimize efficiency •Compile monthly/quarterly analytics reports and deliver insights… Show more •Manage international and domestic client relationships and implement impactful content marketing strategies •Develop engaging topics for freelance writers and oversee their creation of search optimized articles •Adhere to a regular production and publication cadence to maintain monthly article quotas •Champion Skyword’s proprietary software and train clients on how best to use the platform to optimize efficiency •Compile monthly/quarterly analytics reports and deliver insights and optimizations through client presentations

• Content Specialist

  • Jul 2016 - May 2018

• Content Coordinator

  • Sep 2015 - Jun 2016



Havas Edge

• United States
• Advertising Services
• 100 - 200 Employee

• Assistant Account Executive

  • Sep 2014 - Sep 2015

  •Managed the production of direct mail projects as a point person between the client and internal creative teams •Assisted in the project management of long-form TV advertisements across multiple clients •Lead daily and weekly status calls with clients to keep them informed on the progress of projects and campaigns •Prioritized project needs based on creative team’s bandwidth in order to meet deadlines in fast-paced environment •Compiled key performance metrics to determine… Show more •Managed the production of direct mail projects as a point person between the client and internal creative teams •Assisted in the project management of long-form TV advertisements across multiple clients •Lead daily and weekly status calls with clients to keep them informed on the progress of projects and campaigns •Prioritized project needs based on creative team’s bandwidth in order to meet deadlines in fast-paced environment •Compiled key performance metrics to determine viability and scalability of client campaigns Show less •Managed the production of direct mail projects as a point person between the client and internal creative teams •Assisted in the project management of long-form TV advertisements across multiple clients •Lead daily and weekly status calls with clients to keep them informed on the progress of projects and campaigns •Prioritized project needs based on creative team’s bandwidth in order to meet deadlines in fast-paced environment •Compiled key performance metrics to determine… Show more •Managed the production of direct mail projects as a point person between the client and internal creative teams •Assisted in the project management of long-form TV advertisements across multiple clients •Lead daily and weekly status calls with clients to keep them informed on the progress of projects and campaigns •Prioritized project needs based on creative team’s bandwidth in order to meet deadlines in fast-paced environment •Compiled key performance metrics to determine viability and scalability of client campaigns Show less



PCC Advanced Studies Program

• Stonehill College, Easton, MA

• Recreational Director for advanced studies program for 8th and 9th graders

  • Jun 2011 - Aug 2014

  •Supervised approximately 500 students in a residential collegiate setting •Organized a 3-hour recreational block of each day, providing students with both creative and athletic activities •Facilitated student learning by aiding teachers and answering student questions in the classroom •Assisted in leading a team to create an open and accepting learning environment, resulting in more confident and well-rounded students prepared for college life •Planned and executed information… Show more •Supervised approximately 500 students in a residential collegiate setting •Organized a 3-hour recreational block of each day, providing students with both creative and athletic activities •Facilitated student learning by aiding teachers and answering student questions in the classroom •Assisted in leading a team to create an open and accepting learning environment, resulting in more confident and well-rounded students prepared for college life •Planned and executed information sessions about the program during the year for prospective students Show less •Supervised approximately 500 students in a residential collegiate setting •Organized a 3-hour recreational block of each day, providing students with both creative and athletic activities •Facilitated student learning by aiding teachers and answering student questions in the classroom •Assisted in leading a team to create an open and accepting learning environment, resulting in more confident and well-rounded students prepared for college life •Planned and executed information… Show more •Supervised approximately 500 students in a residential collegiate setting •Organized a 3-hour recreational block of each day, providing students with both creative and athletic activities •Facilitated student learning by aiding teachers and answering student questions in the classroom •Assisted in leading a team to create an open and accepting learning environment, resulting in more confident and well-rounded students prepared for college life •Planned and executed information sessions about the program during the year for prospective students Show less



Hill Holliday

• United States
• Advertising Services
• 200 - 300 Employee

• Media Planning Intern

  • Jan 2014 - Apr 2014

  •Conducted competitive market research for a leading online university •Assisted in compiling data and designing layouts for presentation decks •Initiated RFIs and scheduled and participated in meetings with media partners to identify future opportunities •Provided quality assurance reports on digital ads before being trafficked •Conducted competitive market research for a leading online university •Assisted in compiling data and designing layouts for presentation decks •Initiated RFIs and scheduled and participated in meetings with media partners to identify future opportunities •Provided quality assurance reports on digital ads before being trafficked