Experience

Eastern Point Yacht Club

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Membership Manager

  • Dec 2020 - Present

  • Operates the main office telephone line - answering the telephone, transferring calls to proper extensions, and taking messages for members and staff.• Performs general office work, such as: word processing, filing and operating copy and fax machines.• Fulfills members’ requests. for example: placing phone calls, holds letters/packages, etc.).• Accepts meal and member function reservations• Maintains the club’s data base• Operates the club’s communications program by maintaining the website content & writing all club newsletter articles• Manages Dockwa, a mooring reservation system• Implements the "Think Reservations" platform for guest room management by following proper credit, cash-checking and cash-handling policies and procedures.• Oversees the “Ship Store”, the yacht club's merchandise shop• Documents the office inventory on a monthly basis• Manages the club’s social media accounts (Instagram & Facebook)



Magical Vacation Planner

• United States
• Travel Arrangements
• 100 - 200 Employee

• Travel Agent

  • Oct 2020 - Present

  •Communicates with clients to determine travel needs, budgets and preferences.•Sells and coordinates transportation, accommodations, insurance, tours and activities.•Advises clients regarding destinations, cultures, customs, weather and activities.•Collects payments, books travel arrangements and pays applicable fees.•Handles travel issues, conflicts, complaints, cancelations and refunds.•Builds and maintains relationships with travel and tour vendors.•Maintains accurate records of bookings, payments, transactions, phone calls and meetings.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Professional Intern

  • Jan 2020 - Mar 2020

  • Organized, staff, and prepare 150+ on and off property social events for 6,000+ participants of the Disney College, International, and Culinary programs who are living in company-sponsored housing• Provided on-site coordination and supervision during events ensuring event details establish inclusive environment with housing residents



Disneyland Resort

• United States
• Entertainment
• 700 & Above Employee

• Attractions

  • Aug 2019 - Jan 2020

  • Provided exceptional guest service at Disney's California Adventure park while operating the Toy Story Midway Mania attraction• Safely operated attraction and managed queue line, while engaging positively with guests to create memorable guest experience• Interacted with diverse populations and guests of all ages displaying ability to adapt to changing environments, while understanding cultural differences



YMCA of the North Shore

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Membership Engagement Specialist

  • Feb 2019 - Jul 2019

  • Promoted and sold over 100+ memberships and services to 1,000+ members through various events, programs, and giveaways• Answered member questions and concerns in a prompt, professional, and friendly manner through building relationships• Served on team making lasting difference in Greater Beverly community through meaningful service events• Implemented quality programming for over 20+ birthday parties ranging in size from 10 to 30 attendees



All About Entertainment INC.

• United States
• Entertainment Providers
• 1 - 100 Employee

• Event Staff

  • Dec 2017 - Dec 2018

  • Planned, staffed and prepared venues for various events including birthdays, live events, or social gatherings• Provided on-site coordination and supervision on day-of event from set-up to tear down.



Lynn University

• United States
• Higher Education
• 500 - 600 Employee

• Intern

  • Apr 2018 - Aug 2018

  • Assisted in managing the new student transitional program, which included: facilitating two pre-orientations with 60 students in total attendance and providing logistical assistance to 750+ students during Welcome Weekend• Managed the training of the Peer Leader team of 30 student employees through leadership initiatives, such as creating presentation content• Created daily social media posts outlining tips for students in preparation for their arrival



Confetti Events

• Events Services
• 1 - 100 Employee

• Intern

  • May 2017 - Aug 2017

  • Supported wedding coordinators in 7 weddings ranging in price and size• Coordinated final detail meetings and dress rehearsals in order to best plan the intended wedding vision for clients• Managed, accompanied, and directed the wedding party during their daily festivities in order to maintain a timely schedule



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Park Greeter

  • Aug 2015 - Jan 2016

  • Provided legendary guest service at Disney's Hollywood Studios as a Park Greeter through courteously, welcoming guests to the park• Efficiently account for 5,000+ Guests per day when scanning in to the park to ensure proper number counts• Played key role on service team by partnering with Guest Relations team to solve any guest ticketing issues