Experience

Escambia County Supervisor of Elections Office

• United States
• Government Administration
• 1 - 100 Employee

• Information Technology Coordinator

  • May 2023 - Present

  * Information Systems Governance * System Security Administrator * Develop forward-looking IT strategies to promote more streamlined, efficient business processes * Collaborate on budgetary items in support of telecommunications and computer hardware * Mentor direct reports * Create and manage election data * Develop acceptance standards for newly acquired election equipment * Ensure all procedures are carried out in accordance with Election laws, office policies and… Show more * Information Systems Governance * System Security Administrator * Develop forward-looking IT strategies to promote more streamlined, efficient business processes * Collaborate on budgetary items in support of telecommunications and computer hardware * Mentor direct reports * Create and manage election data * Develop acceptance standards for newly acquired election equipment * Ensure all procedures are carried out in accordance with Election laws, office policies and procedures * Project management * SIEM management * CMS support and development * KnowBe4 security training coordinator * Manage and support help desk operations Show less * Information Systems Governance * System Security Administrator * Develop forward-looking IT strategies to promote more streamlined, efficient business processes * Collaborate on budgetary items in support of telecommunications and computer hardware * Mentor direct reports * Create and manage election data * Develop acceptance standards for newly acquired election equipment * Ensure all procedures are carried out in accordance with Election laws, office policies and… Show more * Information Systems Governance * System Security Administrator * Develop forward-looking IT strategies to promote more streamlined, efficient business processes * Collaborate on budgetary items in support of telecommunications and computer hardware * Mentor direct reports * Create and manage election data * Develop acceptance standards for newly acquired election equipment * Ensure all procedures are carried out in accordance with Election laws, office policies and procedures * Project management * SIEM management * CMS support and development * KnowBe4 security training coordinator * Manage and support help desk operations Show less



Vinco

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Consultant

  • Mar 2023 - May 2023

  * B2B Sales * IT Management * Project Management * Trusted Advisor * SME * Performance coaching * ITIL * ID/IP * MSP/MSSP * B2B Sales * IT Management * Project Management * Trusted Advisor * SME * Performance coaching * ITIL * ID/IP * MSP/MSSP



Meraki Solar

• United States
• Renewable Energy Semiconductor Manufacturing
• 100 - 200 Employee

• Director Of Information Technology

  • Aug 2021 - Mar 2023

  • Analyzed department and job-related functionality requirements to align technology priorities with business needs. • Restructured existing IT team to fill strategic roles aligning to the unique business verticals. • Increased talent density through effective new-hire acquisition, bringing the IT team total • from ten to eighteen professionals. • Established and managed both vendor and client relationships • Negotiated annual pricing structure for Salesforce, Asana, Lucid, AWS… Show more • Analyzed department and job-related functionality requirements to align technology priorities with business needs. • Restructured existing IT team to fill strategic roles aligning to the unique business verticals. • Increased talent density through effective new-hire acquisition, bringing the IT team total • from ten to eighteen professionals. • Established and managed both vendor and client relationships • Negotiated annual pricing structure for Salesforce, Asana, Lucid, AWS and Google Suite • Business liaison for all IT and physical security required for the new headquarters offices in Pensacola, Fl. • Managed Salesforce development and business analyst teams • Attended quarterly executive goal setting meetings and managed multiple projects across several work teams resulting in service delivery on time and under budget • Attended daily SCRUM standups for DevOps and held twice-weekly standups with our support team to set and measure KPI service performance • Built custom reports in Monday and Asana to track KPI’s across both DevOps and Support teams • Reduced service turnaround time for inbound DevOps tickets from three weeks to one week leveraging Agile/SCRUM methodology • Developed and implemented IT policies, procedures, and standards to ensure the smooth functioning of our IT systems. • Managed the IT budget, allocated resources, and monitored expenditures. • Developed and mentored IT staff, and provided opportunities for professional growth and development.

• Information Technology Business Relationship Manager

  • Dec 2020 - Aug 2021

  • Worked as project manager between six business verticals and the business analyst team of six people to gather requirements, meet with the DevOps team and communicate back to business stakeholders with the time and effort necessary to accomplish each task according to their requirements • Attended weekly stakeholder/business analyst standups to farm for feedback on team performance and ensure each project was tracking within communicated timelines and budgets • Managed both the… Show more • Worked as project manager between six business verticals and the business analyst team of six people to gather requirements, meet with the DevOps team and communicate back to business stakeholders with the time and effort necessary to accomplish each task according to their requirements • Attended weekly stakeholder/business analyst standups to farm for feedback on team performance and ensure each project was tracking within communicated timelines and budgets • Managed both the Salesforce development and business analyst teams consisting of a total of 15 employees • Tracked critical KPI’s in Monday and Asana and reported progress to executive team • Managed thirteen large-scale projects from beginning to end and over five hundred small scale projects while in this role



Huron

• Business Consulting and Services
• 700 & Above Employee

• Software Operations Leader

  • Jan 2018 - Dec 2020

  • Created onboarding plan and continuing education model • Setup OKR's and executed weekly 1:1 with team to help them work on quarter over quarter goals • Ensured that our systems complied with security regulations and industry best practices. • Developed and deepened relationships with customers, vendors and internal stakeholders. • Created and trained direct reports on SOP and policies * Created 5x5 matrices on each work process, identified owners and stakeholders, and met… Show more • Created onboarding plan and continuing education model • Setup OKR's and executed weekly 1:1 with team to help them work on quarter over quarter goals • Ensured that our systems complied with security regulations and industry best practices. • Developed and deepened relationships with customers, vendors and internal stakeholders. • Created and trained direct reports on SOP and policies * Created 5x5 matrices on each work process, identified owners and stakeholders, and met quarterly to updated each matrix as needed * Reduced process related failures and inconsistencies by over 40% by leveraging the 5x5 matrix model • Oversight & development of internal level 1 support staff, and back-up of level 1 support on a rolling constant basis • Managed healthcare SaaS IT software support for over 150 hospitals and large systems • Tier 3 escalation resource for medical data software support • Working knowledge of hospital EHR systems, HL7 messages and ICD-10 codes • Led Pensacola based software team through buyout of Studer Group by Huron Consulting Group • Provided KPI data to new divisional director and met weekly to discuss SLA performance and team dynamics • Leveraged PowerBI to monitor delivery milestones via reporting and dashboards • Assisted direct reports in finding other roles in the company or new roles externally • Was last man standing on team to ensure new staffing teams were trained and operationally functional to take over all software support needs for our extensive client base • Occasional travel to Portland, Oregon to attend leadership planning meetings related to acquisition Show less • Created onboarding plan and continuing education model • Setup OKR's and executed weekly 1:1 with team to help them work on quarter over quarter goals • Ensured that our systems complied with security regulations and industry best practices. • Developed and deepened relationships with customers, vendors and internal stakeholders. • Created and trained direct reports on SOP and policies * Created 5x5 matrices on each work process, identified owners and stakeholders, and met… Show more • Created onboarding plan and continuing education model • Setup OKR's and executed weekly 1:1 with team to help them work on quarter over quarter goals • Ensured that our systems complied with security regulations and industry best practices. • Developed and deepened relationships with customers, vendors and internal stakeholders. • Created and trained direct reports on SOP and policies * Created 5x5 matrices on each work process, identified owners and stakeholders, and met quarterly to updated each matrix as needed * Reduced process related failures and inconsistencies by over 40% by leveraging the 5x5 matrix model • Oversight & development of internal level 1 support staff, and back-up of level 1 support on a rolling constant basis • Managed healthcare SaaS IT software support for over 150 hospitals and large systems • Tier 3 escalation resource for medical data software support • Working knowledge of hospital EHR systems, HL7 messages and ICD-10 codes • Led Pensacola based software team through buyout of Studer Group by Huron Consulting Group • Provided KPI data to new divisional director and met weekly to discuss SLA performance and team dynamics • Leveraged PowerBI to monitor delivery milestones via reporting and dashboards • Assisted direct reports in finding other roles in the company or new roles externally • Was last man standing on team to ensure new staffing teams were trained and operationally functional to take over all software support needs for our extensive client base • Occasional travel to Portland, Oregon to attend leadership planning meetings related to acquisition Show less



Studer Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Software Team Leader

  • Mar 2013 - Dec 2018

  • Troubleshot and develop technical solutions related to software and setup errors for technicians, and customers. • Provided conversion and testing support for software product migrations • Troubleshot and develop solutions for HIPAA data intake related to SaaS medical software • Create workaround procedures when standard procedures failed and ensured issues were resolved according to established SLA’s • Provided error free support for all assigned software implementation and… Show more • Troubleshot and develop technical solutions related to software and setup errors for technicians, and customers. • Provided conversion and testing support for software product migrations • Troubleshot and develop solutions for HIPAA data intake related to SaaS medical software • Create workaround procedures when standard procedures failed and ensured issues were resolved according to established SLA’s • Provided error free support for all assigned software implementation and installation projects • SME in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of clients. • Acquired trusted advisor expertise in Studer Group software products to provide installation, implementation support and training guidance mto both internal and external clients • Actively participated in acceptance testing of new releases delivered by DevOps team • Tier 2 SQL Database escalation resource • Oversight & development of internal level 1 support staff, and back-up of level 1 support on a rolling constant basis • Project Manager for all product enhancement prioritization and research initiatives • Vendor management relating to development and product support • Led SaaS software demos in a consulting role for C-Suite and Manager level clients • HL7 intake processing for proprietary medical software • Daily processing of EHR systems patient files into Studer Group hosted SaaS solutions • Averaged processing over 20,000 patients each day via daily SFTP file transfers into the Studer Group SQL database • Created SLA for support ticket team, reducing average turnaround time to resolution from days to hours • Ensured all inbound customer service queues met 95% service level expectations Show less • Troubleshot and develop technical solutions related to software and setup errors for technicians, and customers. • Provided conversion and testing support for software product migrations • Troubleshot and develop solutions for HIPAA data intake related to SaaS medical software • Create workaround procedures when standard procedures failed and ensured issues were resolved according to established SLA’s • Provided error free support for all assigned software implementation and… Show more • Troubleshot and develop technical solutions related to software and setup errors for technicians, and customers. • Provided conversion and testing support for software product migrations • Troubleshot and develop solutions for HIPAA data intake related to SaaS medical software • Create workaround procedures when standard procedures failed and ensured issues were resolved according to established SLA’s • Provided error free support for all assigned software implementation and installation projects • SME in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of clients. • Acquired trusted advisor expertise in Studer Group software products to provide installation, implementation support and training guidance mto both internal and external clients • Actively participated in acceptance testing of new releases delivered by DevOps team • Tier 2 SQL Database escalation resource • Oversight & development of internal level 1 support staff, and back-up of level 1 support on a rolling constant basis • Project Manager for all product enhancement prioritization and research initiatives • Vendor management relating to development and product support • Led SaaS software demos in a consulting role for C-Suite and Manager level clients • HL7 intake processing for proprietary medical software • Daily processing of EHR systems patient files into Studer Group hosted SaaS solutions • Averaged processing over 20,000 patients each day via daily SFTP file transfers into the Studer Group SQL database • Created SLA for support ticket team, reducing average turnaround time to resolution from days to hours • Ensured all inbound customer service queues met 95% service level expectations Show less



Argent Software

• United States
• Software Development
• 1 - 100 Employee

• Senior Field Engineer

  • Jan 2011 - Mar 2013

  • Technical architect and account manager. • Proficient on entire sales timeline from RFI to product demo both for C-level execs and the technical level to delivery. • Experience with Enterprise software and hardware such as: Active Directory, Exchange, SQL server; Remote Administration and Monitoring ,VM, Citrix, Cisco and Intel switches and routers, firewalls, SANS, UPS, VOIP. • Design enterprise solutions using Argent software product line. • Self-motivated work from home… Show more • Technical architect and account manager. • Proficient on entire sales timeline from RFI to product demo both for C-level execs and the technical level to delivery. • Experience with Enterprise software and hardware such as: Active Directory, Exchange, SQL server; Remote Administration and Monitoring ,VM, Citrix, Cisco and Intel switches and routers, firewalls, SANS, UPS, VOIP. • Design enterprise solutions using Argent software product line. • Self-motivated work from home position. • Extensive travel within the U.S., Canada and Bermuda. • Monitoring and automation specialist. Show less • Technical architect and account manager. • Proficient on entire sales timeline from RFI to product demo both for C-level execs and the technical level to delivery. • Experience with Enterprise software and hardware such as: Active Directory, Exchange, SQL server; Remote Administration and Monitoring ,VM, Citrix, Cisco and Intel switches and routers, firewalls, SANS, UPS, VOIP. • Design enterprise solutions using Argent software product line. • Self-motivated work from home… Show more • Technical architect and account manager. • Proficient on entire sales timeline from RFI to product demo both for C-level execs and the technical level to delivery. • Experience with Enterprise software and hardware such as: Active Directory, Exchange, SQL server; Remote Administration and Monitoring ,VM, Citrix, Cisco and Intel switches and routers, firewalls, SANS, UPS, VOIP. • Design enterprise solutions using Argent software product line. • Self-motivated work from home position. • Extensive travel within the U.S., Canada and Bermuda. • Monitoring and automation specialist. Show less



Hixardt Technologies Inc.

• Pensacola, Florida Area

• Director of Managed Services

  • Oct 2008 - Jan 2010

  • Managed help desk system for organization. • Team supervisor for over 10 employees. • Responsible for escalation issues beyond scope of technicians on staff. • Coordinated help desk ticket queue and set priorities for technical staff. • Created efficiency and satisfaction reports and communicated those to upper management. • Responsible for all client firewalls. • Responsible for over 35 SMB client businesses and a total of over 2500 client employees in various Active… Show more • Managed help desk system for organization. • Team supervisor for over 10 employees. • Responsible for escalation issues beyond scope of technicians on staff. • Coordinated help desk ticket queue and set priorities for technical staff. • Created efficiency and satisfaction reports and communicated those to upper management. • Responsible for all client firewalls. • Responsible for over 35 SMB client businesses and a total of over 2500 client employees in various Active Directory topologies. • Responsible for all Hixardt data backups and SAN repository data. Show less • Managed help desk system for organization. • Team supervisor for over 10 employees. • Responsible for escalation issues beyond scope of technicians on staff. • Coordinated help desk ticket queue and set priorities for technical staff. • Created efficiency and satisfaction reports and communicated those to upper management. • Responsible for all client firewalls. • Responsible for over 35 SMB client businesses and a total of over 2500 client employees in various Active… Show more • Managed help desk system for organization. • Team supervisor for over 10 employees. • Responsible for escalation issues beyond scope of technicians on staff. • Coordinated help desk ticket queue and set priorities for technical staff. • Created efficiency and satisfaction reports and communicated those to upper management. • Responsible for all client firewalls. • Responsible for over 35 SMB client businesses and a total of over 2500 client employees in various Active Directory topologies. • Responsible for all Hixardt data backups and SAN repository data. Show less



Florida Guardian Ad Litem Office

• Government Administration
• 300 - 400 Employee

• Senior Network Analyst

  • Dec 2000 - Oct 2008

  • Network administration for over 750 end user environment. • Design and implement LAN, WAN connectivity for all county departments including all wireless projects. • Train end users on technology SOP for county and all acceptable use policies. • Responsible for creation and upkeep of all network diagrams. • Responsible for managing firewall, spam appliance, web filter and email archiving. • Engineered setup and installed all applicable backbone network devices for newly acquired… Show more • Network administration for over 750 end user environment. • Design and implement LAN, WAN connectivity for all county departments including all wireless projects. • Train end users on technology SOP for county and all acceptable use policies. • Responsible for creation and upkeep of all network diagrams. • Responsible for managing firewall, spam appliance, web filter and email archiving. • Engineered setup and installed all applicable backbone network devices for newly acquired Santa Rosa County Library System. • Direct liaison to the E-911 coordinator for all emergency services IT needs. • Wrote computer system procedure specifications and user manuals. • Responsible for data communications and uptime for Emergency Communications department under high stress activation events. • Provide IS director with timely and accurate system and user reports on a regular basis. • Responsible for management, maintenance and all functions of the county’s Blackberry Enterprise Server. • Responsible for all data requests and help needs for all Blackberry users. • Review, analyze and update departmental SOP to ensure compliance standards are met and kept. • Responsible for oversight, implementation and follow up on all data projects related to the BOCC. • Responsible for all data backups and ensuring archived data is valid. • Responsible for maintenance and provisioning of 19TB IP-SAN data repository. • Responsible for subordinate employee evaluations, training and scheduling. Show less • Network administration for over 750 end user environment. • Design and implement LAN, WAN connectivity for all county departments including all wireless projects. • Train end users on technology SOP for county and all acceptable use policies. • Responsible for creation and upkeep of all network diagrams. • Responsible for managing firewall, spam appliance, web filter and email archiving. • Engineered setup and installed all applicable backbone network devices for newly acquired… Show more • Network administration for over 750 end user environment. • Design and implement LAN, WAN connectivity for all county departments including all wireless projects. • Train end users on technology SOP for county and all acceptable use policies. • Responsible for creation and upkeep of all network diagrams. • Responsible for managing firewall, spam appliance, web filter and email archiving. • Engineered setup and installed all applicable backbone network devices for newly acquired Santa Rosa County Library System. • Direct liaison to the E-911 coordinator for all emergency services IT needs. • Wrote computer system procedure specifications and user manuals. • Responsible for data communications and uptime for Emergency Communications department under high stress activation events. • Provide IS director with timely and accurate system and user reports on a regular basis. • Responsible for management, maintenance and all functions of the county’s Blackberry Enterprise Server. • Responsible for all data requests and help needs for all Blackberry users. • Review, analyze and update departmental SOP to ensure compliance standards are met and kept. • Responsible for oversight, implementation and follow up on all data projects related to the BOCC. • Responsible for all data backups and ensuring archived data is valid. • Responsible for maintenance and provisioning of 19TB IP-SAN data repository. • Responsible for subordinate employee evaluations, training and scheduling. Show less



Avis Budget Group International

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Airport Shift Manager

  • Aug 1987 - Feb 1994

  * Managed 300 employees in day to day operations at Orlando International Airport. * Responsible for directing staff for strategic placement of resources to accommodate daily rentals. * Front line for customer support and employee guidance. * Responsible for end-of-shift cash balancing * Responsible for desk agent staffing and attendance * Certified trainer by Zenger-Miller to train management staff for East Coast locations * Managed 300 employees in day to day operations at Orlando International Airport. * Responsible for directing staff for strategic placement of resources to accommodate daily rentals. * Front line for customer support and employee guidance. * Responsible for end-of-shift cash balancing * Responsible for desk agent staffing and attendance * Certified trainer by Zenger-Miller to train management staff for East Coast locations