Support Technician

• Jun 2019 - Present

Technology Specialist

• Jul 2016 - Jun 2018

• Provide LMS (Canvas) support to faculty and students.• Provide LMS training to faculty.• Assist faculty and students over the phone.• Responsible for updating the department website and web forms with the CMS.• Assist with weekday and weekend Helpdesk tickets.

Distance Learning Technician Asst.

• Mar 2015 - Jun 2016

• Set up classes with video conference equipment which included Polycom, Echo 360 & Web-ex.• Install and run Software updates to Lab computers and maintain workstations for staff.• Assisted with Helpdesk tickets for students and faculty on the use of Canvas LMS.

Student Mentor Technician

• Dec 2012 - Mar 2015

• Mentor students with study habits.• Install and run Software updates to maintain the computer labs and the equipment.• Set up video conferences with Polycom & Web-ex.• ReImage computer labs using Norton Ghost.• Tested programs and applications in groups including Blackboard LMS, and Canvas LMS.