Experience

Duo Security

• United States
• Computer and Network Security
• 300 - 400 Employee

• Lead Product Designer

  • Oct 2023 - Present

  Detroit Metropolitan Area



School of Visual Concepts

• United States
• Higher Education
• 1 - 100 Employee

• Instructor & Curriculum Designer

  • Jan 2019 - Present

  • Taught as part of inaugural Amazon UX Design & Research Apprenticeship, a yearlong program that facilitates transition from other careers to Amazon design teams. • Teach 90+ UX Certificate students skills in influencing, articulating design decisions, and design thinking as part of core curriculum (600+ students throughout career). • Rated highest possible score for quality of instruction by 95% of students, one of the highest-rated instructors overall.



Detroit Labs

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Lead Product Designer & Researcher (Principal)

  • May 2023 - Oct 2023

  • Lead user research and design for zero-to-one startups and Fortune 500 clients in industries such as healthcare, finance, and e-commerce, successfully launching products and features used by 100K+ weekly active users • Up-level clients’ product strategy through new design methods, such as object-oriented UX, and establish user research practices within client organizations • Oversee designers’ project work and actively cultivate their design and soft skills through direct… Show more • Lead user research and design for zero-to-one startups and Fortune 500 clients in industries such as healthcare, finance, and e-commerce, successfully launching products and features used by 100K+ weekly active users • Up-level clients’ product strategy through new design methods, such as object-oriented UX, and establish user research practices within client organizations • Oversee designers’ project work and actively cultivate their design and soft skills through direct coaching and individualized growth opportunities

• Senior Product Designer & Researcher

  • Aug 2021 - Apr 2023

  Detroit Metropolitan Area • Own user research and design for zero-to-one startups and Fortune 500 clients in industries such as healthcare and logistics. • Actively cultivate fellow designers' and Labbers' user research skills through creation of company-wide, multimedia research course • Mentor and coach designers through project work and actively cultivate their design and soft skills through individualized growth opportunities



Duo Security

• United States
• Computer and Network Security
• 300 - 400 Employee

• Senior Product Designer

  • May 2020 - Jun 2021

  Detroit Metropolitan Area • Owned multi-quarter generative and evaluative research, which led to creation of a security policy engineering team and impacted multi-year product strategy. • Led design for the IT Administrator-facing product and impacted product roadmap by successfully advocating for design-led initiatives to director-level stakeholders. • Mentored designers and managed team OKRs.



Google

• United States
• Software Development
• 700 & Above Employee

• Interaction Designer IV

  • Apr 2019 - Apr 2020

  Greater Seattle Area • Co-led a self-started effort to evolve Google Material design system for enterprise contexts, creating a Figma library used by 121 teams and adopted Google-wide. • Owned interaction and visual design work for developer experience in Google Domains, established long-term vision, and regularly led discovery through participatory design. • Led career and UX workshops for students underrepresented in tech, in partnership with Girls Who Code, the Computer Science Summer Institute… Show more • Co-led a self-started effort to evolve Google Material design system for enterprise contexts, creating a Figma library used by 121 teams and adopted Google-wide. • Owned interaction and visual design work for developer experience in Google Domains, established long-term vision, and regularly led discovery through participatory design. • Led career and UX workshops for students underrepresented in tech, in partnership with Girls Who Code, the Computer Science Summer Institute, and university recruiting.

• Interaction Designer III

  • Jan 2018 - Apr 2019

  • Owned interaction and visual design for developer experience in Google Cloud Platform.



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Senior UX Designer & Researcher

  • Aug 2015 - Dec 2017

  • Introduced Design Thinking to GE Healthcare's IT & Process Excellence organization. Designed the curricula and taught 22 design thinking sessions across GE Healthcare and the Michigan community, instilling creative confidence and introducing human-centered problem-solving tools to 350+ GE Employees and 100+ middle and high school students. • Drove product strategy and wove a UX mindset into fabric of GE culture. Owned design & research (discovery, user research, design, and user… Show more • Introduced Design Thinking to GE Healthcare's IT & Process Excellence organization. Designed the curricula and taught 22 design thinking sessions across GE Healthcare and the Michigan community, instilling creative confidence and introducing human-centered problem-solving tools to 350+ GE Employees and 100+ middle and high school students. • Drove product strategy and wove a UX mindset into fabric of GE culture. Owned design & research (discovery, user research, design, and user testing) for products across HR, engineering, supply chain, and field services, successfully launching products with 7,000+ DAU. • Conducted discovery work with senior- and executive-level stakeholders and user groups, brought findings to life through interaction and visual design, and collaborated with developers to bring designs to fruition • Mentored and managed Digital Technology Leadership Program members and interns to guide future user experience champions across the business.

• UX Designer & Researcher (Digital Technology Leadership Program)

  • Aug 2014 - Aug 2015

  Third & Fourth Rotations of Digital Technology Leadership Program (DTLP) • Led user research and design work across 8 full-scale engagements to create intuitive solutions that met user and business partner needs.

• Global Marketing Project Manager (Digital Technology Leadership Program)

  • Feb 2014 - Aug 2014

  Second Rotation in Digital Technology Leadership Program (DTLP). • Deployed Zinc & Salesforce.com user provisioning workflows, eliminating 25+ hours of quarterly manual input and 50+ monthly manual requests, respectively. • Led global sales user experience interviews & defined sales usage of content. Recommended mobile marketing content delivery platform to simplify 100+ one-off apps, leading to cost avoidance of $1MM. • Served as technical subject matter expert to drive… Show more Second Rotation in Digital Technology Leadership Program (DTLP). • Deployed Zinc & Salesforce.com user provisioning workflows, eliminating 25+ hours of quarterly manual input and 50+ monthly manual requests, respectively. • Led global sales user experience interviews & defined sales usage of content. Recommended mobile marketing content delivery platform to simplify 100+ one-off apps, leading to cost avoidance of $1MM. • Served as technical subject matter expert to drive deployment of Salesforce.com Content Module pilot to 32 pilot users of 1200+ total users in Latin America.

• US & Canada Validation Analyst (Digital Technology Leadership Program)

  • Jul 2013 - Feb 2014

  First Rotation in Digital Technology Leadership Program (DTLP). • Developed an operating mechanism to assign 22 Validation Managers to 124 active applications, ensuring ownership of all application change controls in the pipeline and increasing cross-functional transparency. • Supported US & Canada team by reviewing 80+ test scripts for accuracy and created collaborative test script tracker to aid in test script development. • Drove completion of TiP Post-Training… Show more First Rotation in Digital Technology Leadership Program (DTLP). • Developed an operating mechanism to assign 22 Validation Managers to 124 active applications, ensuring ownership of all application change controls in the pipeline and increasing cross-functional transparency. • Supported US & Canada team by reviewing 80+ test scripts for accuracy and created collaborative test script tracker to aid in test script development. • Drove completion of TiP Post-Training Documentation (internal GE application) validation by Q1 2014 by providing insight into infrastructure qualification and validation lifecycle.



Undergraduate Business-Technology Club

• Founder and President

  • Mar 2012 - May 2013

  • Sought to fill a gap in the Kenan-Flagler curriculum by pitching and envisaging the creation of a Concentration in Business-Technology, involving collaboration between the Kenan-Flagler Business School and the School of Information Science. • Gauged and garnered student interest through the creation of a Business-Technology Club, focusing on networking within the industry and skills-building.



LAB! Theatre, UNC-Chapel Hill

• Webmaster

  • Mar 2012 - May 2013

  • Revamped the LAB! Theatre website, blog, and social media presence, utilizing audience analysis and input from the Executive Board.

• Managing Director

  • Apr 2011 - Apr 2012

  • Managed over $7,000 in funds and budgeted these funds to insure they were allocated efficiently throughout the year. • Analyzed the previous years’ expenses to conceptualize and present an annual budget to Student Congress, and succeeded in securing 80% more allocated funds than the previous year. • Demystified the budgeting process to strengthen and encourage the Producing Directors’ understanding and active participation in the organization’s financial affairs.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Financial Analyst Intern, Global Financial Institutions Group

  • May 2012 - Aug 2012

  • Prepared detailed credit analyses that evaluated potential clients’ structure, history, and creditworthiness to ultimately ascertain their need for Wells Fargo’s products. • Identified and developed proposals to mitigate the reputational risk of engaging in business with European clients. • Compiled comprehensive accounts of client relationships for Wells Fargo relationship managers, with special focus on anti-money laundering and terrorist financing practices.



Excelling Through Mentoring, UNC-Chapel Hill

• Co-Director

  • Aug 2011 - May 2012

  • Led a team of five coordinators to implement a six-week mentoring program designed to provide a network of resources and support for first-years through group mentoring pods, led by student mentors. • Facilitated the growth of the mentoring program that succeeded in doubling the number of first-year participants between the program’s first and second years. • Evaluated the program’s strengths and weaknesses and devised a comprehensive vision to encourage continued growth.