Experience

Care Management Group Ltd

• Hospitals and Health Care
• 100 - 200 Employee

• BSL Support Worker

  • Mar 2015 - Present

  Help deaf people to live independent in their home. Help deaf people to live independent in their home.



Glyn Group Limited

• BSL Support Worker

  • Jan 2014 - Mar 2015

  Work with deaf service users in their home. Work with deaf service users in their home.



IBM UK Ltd

• PC Parts Coordinator

  • Nov 2009 - Jul 2013

  Handling helpline requests, including monitoring and actioning; peripheral part needs ordering or replacing (mostly on Lenovo mouse, keyboard, monitor, cable, battery, memory, adapter suppler and tape media). delivery - checking parts have been received. BER (Beyond Economy Repair) Decisions - checking if parts can be replaced or searching for replacement machine machine return by user – ensuring tracking system up to date at all times using IBM worldwide tool laptop deployment for new usersIn addition provided updates on: invoicing – updating database with proof of delivery enabling timely and accurate invoicing to take placeDuring last 7 months in this role, I have handled 65% of helpline requests out of 7 people in the team. Each month, the team received 150 - 250 requests.

• Software Licensing Coordinator

  • May 2002 - Jul 2013

  Handling helpline requests, including monitoring and actioning; peripheral part needs ordering or replacing (mostly on Lenovo mouse, keyboard, monitor, cable, battery, memory, adapter suppler and tape media). delivery - checking parts have been received. BER (Beyond Economy Repair) Decisions - checking if parts can be replaced or searching for replacement machine machine return by user – ensuring tracking system up to date at all times using IBM worldwide tool laptop Deployment for new usersIn addition provided updates on: invoicing – updating database with proof of delivery enabling timely and accurate invoicing to take placeDuring last 7 months in this role, I have handled 65% of helpline requests out of 7 people in the team. Each month, the team received 150 - 250 requests.In addition; monthly expense updates using MS Excel added invoices into database with proof of delivery for audit purposes. leaver process to return or transfer software licenses annual CBN (Continued business need) audit of software ensuring all user and license records accurate and up to date Backup on Systems Administration during colleague’s absence for any urgent work such as password reset or forward request to team member for action.

• Systems Administration

  • Jun 1993 - Jun 2002

  Handled helpline requests for creating new IDs, password resets, additional storage, creating and updating RACF Group for number of users to share on one ID.

• Administration for Development Solutions Department

  • Sep 1990 - Jun 1993

   Typed up minutes into database report. Added new information or charts in new tools called LIFE (Lab's information for everyone) Safety checks around office

• Printed Circuit Board Assembly Specialist

  • Jul 1981 - Sep 1990

   Soldering, wiring, adding or removing variable resistors, components, transistors. Vapour phase operator.



Vero Precision Engineering Limited

• Printed circuit board Assembly Specialist

  • May 1979 - May 1981