Jennifer L. Sylvester
Director at ACU-Serve Corp.- Claim this Profile
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Bio
Sherri Vento
To Whom It May Concern: I worked with Jennifer Sylvester at Integrated Medical, Inc from 2005 until I left in 2008. She held the position of Operations Manager and I was the HR Manager for this privately owned business. Jennifer was a consummate professional, taking great pride in her work. She did a wonderful job developing her staff, ensuring they had every opportunity for success. She sought HR advice as needed to ensure she was making appropriate decisions in employment matters. Jennifer was a true business partner, was fiscally responsible and was highly regarded by ownership. I'm fortunate to have had the pleasure of working with her and would not hesitate to recommend her for a management position. Best Regards, Sherri Vento Senior Director, Human Resources
Jeffrey Gamad
I had the pleasure of working with Jennifer at Integrated Medical for 11 years. As the Executive Director, she was an asset to the company perpetuating strong leadership, problem solving and communication skills. She possessed an attention to detail that was an aptitude required in a fast paced billing department. Her management style along with her business acumen would certainly be an asset to any organization!
Sherri Vento
To Whom It May Concern: I worked with Jennifer Sylvester at Integrated Medical, Inc from 2005 until I left in 2008. She held the position of Operations Manager and I was the HR Manager for this privately owned business. Jennifer was a consummate professional, taking great pride in her work. She did a wonderful job developing her staff, ensuring they had every opportunity for success. She sought HR advice as needed to ensure she was making appropriate decisions in employment matters. Jennifer was a true business partner, was fiscally responsible and was highly regarded by ownership. I'm fortunate to have had the pleasure of working with her and would not hesitate to recommend her for a management position. Best Regards, Sherri Vento Senior Director, Human Resources
Jeffrey Gamad
I had the pleasure of working with Jennifer at Integrated Medical for 11 years. As the Executive Director, she was an asset to the company perpetuating strong leadership, problem solving and communication skills. She possessed an attention to detail that was an aptitude required in a fast paced billing department. Her management style along with her business acumen would certainly be an asset to any organization!
Sherri Vento
To Whom It May Concern: I worked with Jennifer Sylvester at Integrated Medical, Inc from 2005 until I left in 2008. She held the position of Operations Manager and I was the HR Manager for this privately owned business. Jennifer was a consummate professional, taking great pride in her work. She did a wonderful job developing her staff, ensuring they had every opportunity for success. She sought HR advice as needed to ensure she was making appropriate decisions in employment matters. Jennifer was a true business partner, was fiscally responsible and was highly regarded by ownership. I'm fortunate to have had the pleasure of working with her and would not hesitate to recommend her for a management position. Best Regards, Sherri Vento Senior Director, Human Resources
Jeffrey Gamad
I had the pleasure of working with Jennifer at Integrated Medical for 11 years. As the Executive Director, she was an asset to the company perpetuating strong leadership, problem solving and communication skills. She possessed an attention to detail that was an aptitude required in a fast paced billing department. Her management style along with her business acumen would certainly be an asset to any organization!
Sherri Vento
To Whom It May Concern: I worked with Jennifer Sylvester at Integrated Medical, Inc from 2005 until I left in 2008. She held the position of Operations Manager and I was the HR Manager for this privately owned business. Jennifer was a consummate professional, taking great pride in her work. She did a wonderful job developing her staff, ensuring they had every opportunity for success. She sought HR advice as needed to ensure she was making appropriate decisions in employment matters. Jennifer was a true business partner, was fiscally responsible and was highly regarded by ownership. I'm fortunate to have had the pleasure of working with her and would not hesitate to recommend her for a management position. Best Regards, Sherri Vento Senior Director, Human Resources
Jeffrey Gamad
I had the pleasure of working with Jennifer at Integrated Medical for 11 years. As the Executive Director, she was an asset to the company perpetuating strong leadership, problem solving and communication skills. She possessed an attention to detail that was an aptitude required in a fast paced billing department. Her management style along with her business acumen would certainly be an asset to any organization!
Experience
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ACU-Serve Corp.
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United States
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Director
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Apr 2020 - Present
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Health Aid of Ohio Inc.
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United States
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Medical Device
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1 - 100 Employee
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Head of Operations & Customer Service
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2015 - Sep 2019
MY SCOPE: ▄ ▄ ▄ ▄ Health Aid of Ohio, Inc. is a contract provider of durable medical equipment specializing in Custom Complex Rehab Mobility services & supplies to veterans. I was recruited to manage $500K a month in sales—equivalent of 3,000 orders a month—of DME equipment for a large hospital partner in Cleveland, OH. I supervise a direct team of 23 reports and work cross-functionally with sales, operations, and reimbursement to process incoming orders received from clinicians in skilled facilities and home settings. MY IMPACT: ▄ ▄ ▄ ▄ CONTINOUSLY IMPROVE HEALTHCARE BUSINESS PROCESSES, PERFORMANCE, PRODUCTIVITY ☑ Spearhead effort to move thousands of orders a month to paperless processing. Point-person for implementation and training on MedForce software and for formatting medical records into proper layouts for electronic import. ☑ Optimized paperless software system to allow for auto selection of orders. Resulted in $48K in staffing savings through reduction of 2 FTEs and a decreased number of days sales outstanding (DSO) stats by 20+ days. ☑ Implement formal training for service technicians to handle order volume increase of 112K to 170K per month. Eliminate bottlenecks in equipment delivery routes and optimize routing capabilities through software implementation. ☑ Reorganize organizational silos impacting billing of services. Train customer service representatives to work cross-functionally to cover a complete billing cycle process versus waiting for orders sitting in a queue. Show less
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CornerStone Medical
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Cleveland/Akron, Ohio Area
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Director of Solution/ Customer Service Call Center
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2012 - 2015
MY SCOPE: ▄ ▄ ▄ ▄ I was selected by the Vice President of the company to single-handedly create a centralized intake service center for 4 DME locations across Ohio. I leveraged my deep expertise in insurance guidelines, product qualifications, and compliance guidelines to build the entire call center from conception to completion. In addition, I supervised 40 direct reports including 3 team leads, 3 supervisors, and 1 manager. MY IMPACT: ▄ ▄ ▄ ▄ LED CENTRALIZED CALL CENTER OPERATION INNOVATIONS BY CHALLENGING THE STATUS QUO ☑ Consolidated 4 intake branches into 1 call center to standardize operating procedures. Resulted in reduction of staff by 10 FTEs and improved days sales outstanding (DSO) stats by 30 days with re-engineering of order confirmation process. ☑ Orchestrated the entire design, build, and implementation of the call center including creating standardized operating procedures, installing elaborate computer and phone systems, designing and tracking call metrics, and overseeing training. ☑ Implemented skills-based routing to improve dropped call rates. DROVE FINANCIAL RESULTS BY CONTRIBUTING TO NEW BUSINESS DEVELOPMENT EFFORTS ☑ Grew monthly revenue from $500K to $880K by expanding resupply business for sleep therapy equipment. Created program to remind customers of due dates, advertised add-on accessories items, and educated customers on compliance changes driving the need for new or additional equipment. Show less
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Integrated Medical
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Cleveland/Akron, Ohio Area
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Director & Branch Manager
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2001 - 2012
MY SCOPE: ▄ ▄ ▄ ▄ Integrated Medical is a $8M revenue durable medical equipment company specializing in Custom Complex Rehab Mobility services & supplies. I was a key player in securing all medical contracts for the start-up company and ultimately expanded business from 1 to 3 branches. I spearheaded the Corporate Compliance Program achieving accreditation from Healthcare Quality Association on Accreditation (HQAA) and Joint Commission on all audits. In addition, I centralized the internal billing department to manage electronic claims for branch expansion. MY IMPACT: ▄ ▄ ▄ ▄ DELIVERED STORNG, SUSTAINABLE FINANCIAL ACHIEVEMENTS ☑ Increased cash collections 50% to 90% annually by moving outsourced billing operations centrally back in-house. Built and maximized software for electronic billing and cash postings. ☑ Led team of 47, generating $8M in annual sales through branch expansion by providing beds and furnishings, oxygen, Custom Complex Rehab Mobility wheelchairs, and mobility equipment to clients. ☑ Increased revenue hundreds of thousands of dollars annually by negotiating with 3rd party providers on rates for higher cost equipment and services, fee and payment schedules, and designations as network providers. ☑ Achieved 95% ranking on referral satisfaction, customer satisfaction, and FDA compliance by conducting medical record reviews and audits and observing and interviewing staff at all 3 branches to identify areas to optimize performance. Show less
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