Chris Whitaker

Information Systems Specialist at Shepeard Community Blood Center
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Contact Information
us****@****om
(386) 825-5501
Location
Augusta, Georgia, United States, US
Languages
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • MCTS - Microsoft Exchange Server 2010, Configuration
    Microsoft
    Nov, 2012
    - Oct, 2024
  • MCITP - Server Administrator on Windows Server 2008
    Microsoft
    Apr, 2012
    - Oct, 2024
  • MCSA - Windows Server 2008
    Microsoft
    Apr, 2012
    - Oct, 2024
  • MCTS - Windows Server 2008 Active Directory, Configuration
    Microsoft
    Nov, 2011
    - Oct, 2024
  • MCTS - Windows Server 2008 Network Infrastructure, Configuration
    Microsoft
    Nov, 2010
    - Oct, 2024
  • A+ IT Technician
    CompTIA
    Nov, 2008
    - Oct, 2024
  • Microsoft Certified Professional
    Microsoft
    Aug, 2008
    - Oct, 2024
  • CCNA
    Cisco
    Dec, 2012
    - Oct, 2024
  • Security+
    CompTIA
    Aug, 2012
    - Oct, 2024

Experience

  • Shepeard Community Blood Center
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Information Systems Specialist
      • Jan 2013 - Present

      Providing efficient and courteous technical support is a top priority at Shepeard. Administration of company systems includes, but is not limited to:☼ Server administration - typically HPE hardware acting as Microsoft hypervisors, hosting various Windows and Linux virtual machines ☼ Network administration - management of switches, routers, access points, VPNs, VoIP, fax, etc. • How it started: Cisco, Juniper, HP, NEC DSX • How it's going: Ubiquiti, Cradlepoint, Elevate PBX☼ Installation and management of desktop PCs, printers, desk phones, projectors, televisions, peripherals, cabling, and more☼ Administration of cloud solutions, including Microsoft 365, Exchange Online, Azure Active Directory, SharePoint Online, Microsoft Endpoint Manager (Intune), Google Workspace, and others. ☼ Service desk administration (via Jira Service Management)☼ Issuance and management of mobile devices (iOS, Android, Windows) ☼ Planning and deployment of physical security controls such as surveillance cameras, facility access control cards, and fire alert systems☼ IBM iSeries administrative tasks - formerly included entire system management before migrating to a cloud-hosting solution; current scope of work includes: building database queries, managing printers, IBM Client Access installations, manual DB2 record modifications☼ BECS (Blood Establishment Computer Systems) administration - management of BECS software, services, and related devices and systems; under the purview of the FDA☼ IT requisitions, purchasing, and budget planning☼ Technical liaison for company's benefits/payroll/HR platform (ADP)☼ Online business presence management - website content administration, business listing updates, technical assistance with social media platforms☼ Technical writing - standard operating procedures, job aids, et al

    • Computer Support Specialist
      • Sep 2009 - Jan 2013

      ☼ Help desk support☼ Maintenance and repair of computers, printers, and other devices☼ Active Directory administration☼ BECS (Blood Establishment Computer Systems) administration☼ An assortment of other duties that are more comprehensively reflected in my subsequent position's Experience section ;)

    • Data Entry Clerk
      • Sep 2007 - Sep 2009

      Inputting analog information into an IBM Db2 database via a custom application that utilizes 5250 emulation.Less fancy description: looking at stuff on paper and typing it into a terminal.

Education

  • Augusta Technical College
    Associate’s Degree, Information Technology
    2008 - 2012

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