Mark Fitzgerald
Chief Compliance Officer at Brigham Young University–Hawaii- Claim this Profile
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Topline Score
Bio
LinkedIn User
There is only one other leader I have ever had that had the ability to encourage you whether in praise or criticism. He would do very well as a military officer. He instills loyalty, excellence, a drive for hard work, and a lust for improvement in his subordinates.
Tom Gregory
Mark is an exceptional IT manager and friend. He has a remarkable ability to apply newly acquired knowledge to solve current problems, and is constantly seeking to hone his skills.
LinkedIn User
There is only one other leader I have ever had that had the ability to encourage you whether in praise or criticism. He would do very well as a military officer. He instills loyalty, excellence, a drive for hard work, and a lust for improvement in his subordinates.
Tom Gregory
Mark is an exceptional IT manager and friend. He has a remarkable ability to apply newly acquired knowledge to solve current problems, and is constantly seeking to hone his skills.
LinkedIn User
There is only one other leader I have ever had that had the ability to encourage you whether in praise or criticism. He would do very well as a military officer. He instills loyalty, excellence, a drive for hard work, and a lust for improvement in his subordinates.
Tom Gregory
Mark is an exceptional IT manager and friend. He has a remarkable ability to apply newly acquired knowledge to solve current problems, and is constantly seeking to hone his skills.
LinkedIn User
There is only one other leader I have ever had that had the ability to encourage you whether in praise or criticism. He would do very well as a military officer. He instills loyalty, excellence, a drive for hard work, and a lust for improvement in his subordinates.
Tom Gregory
Mark is an exceptional IT manager and friend. He has a remarkable ability to apply newly acquired knowledge to solve current problems, and is constantly seeking to hone his skills.
Credentials
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New Managers Institute for Cybersecurity Professionals
EDUCAUSENov, 2021- Oct, 2024 -
Technical Support Professional
HDIMay, 2016- Oct, 2024 -
Lean Six Sigma Yellow Belt
University of DaytonJul, 2014- Oct, 2024 -
Knowledge Centered Support Fundamentals
Consortium for Service InnovationApr, 2011- Oct, 2024 -
Support Center Director
HDIJun, 2007- Oct, 2024 -
ITIL Service Desk Practitioner
Pink ElephantNov, 2003- Oct, 2024 -
ITIL Service Management Foundations
-Oct, 2003- Oct, 2024
Experience
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Brigham Young University–Hawaii
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United States
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Higher Education
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700 & Above Employee
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Chief Compliance Officer
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Jun 2023 - Present
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Boise State University
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United States
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Higher Education
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700 & Above Employee
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Executive Director of Customer Care and Chief Information Security Officer
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Aug 2021 - Jul 2023
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Adjunct Professor
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Sep 2009 - Jul 2023
I currently teach the MBA course on IT management. I am also designed and taught entry level data management and database administration course to Information Technology and Supply Chain Management students in the College of Business and Economics.
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IT Director of Customer Care, Operations and Academic Technologies
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Jul 2006 - Aug 2021
Responsible for enterprise Help Desk, Desktop Support, Audio Visual, Event Management, Networking, Telephony, Procurement and Contracting. Sets strategic direction in operations, financial management and customer service for information technology at Boise State. Industry maverick with nationally recognized, proven results.
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Brigham Young University
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United States
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Higher Education
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700 & Above Employee
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Incident Manager
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Mar 1996 - Jul 2006
The incident manager position actually deals with our implementation of the IT Infrastructure Library (ITIL). I have been working on defining our incident processes and coordinating efforts between our service desks and the rest of our operations staff. The incident manager position actually deals with our implementation of the IT Infrastructure Library (ITIL). I have been working on defining our incident processes and coordinating efforts between our service desks and the rest of our operations staff.
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Education
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2006 - 2009
Boise State University
MBA, IT -
2005 - 2006
Brigham Young University
EMBA, Marketing Communications -
1992 - 1998
Brigham Young University
BA, Marketing Communications
Community
