Experience

Lawn Butler

• United States
• Construction
• 1 - 100 Employee

• Account Manager

  • Jan 2022 - Present

  Role Summary: Created an environment built upon trust with the client, clear and concise communication with internal and external resources and stakeholders, and an intimate understanding of how and where our services provide potential benefits for clients of a very wide array of needs and expectations.-Leverage communication to thoroughly and appropriately address complex issues including service expectations, invoicing disputes, and explanation of services.-Tailored offerings and approach to each client/prospect depending on specific needs and expectations



Second Nature Wilderness Family Therapy

• United States
• Mental Health Care
• 1 - 100 Employee

• Field Instructor

  • Apr 2020 - Oct 2021

  Role Summary: Thrived in a physically, emotionally, and interpersonally challenging environment requiring me to wear many different hats, make decisions on the fly, and communicate with leadership clearly and concisely to ensure that our clients received the best possible experience. -Promoted three times in 18 months; spent final 6 months as Senior Instructor-Leveraged operational & logistics management skills to oversee dispensal/allocation of group resource needs, ensuring safe and efficient execution of objectives-Elevated staff through a combination of coaching, 1-to-1 mentorship, and operational debriefs to create stronger processes, efficiencies, and grow the team’s capability-Scrutinized plans against ever-changing inputs to adapt as needed in life-or-death situations, ensuring group safety and more effective strategies for future crises-Understood personal and team capabilities and limitations; knew when to handle situations independently and when to request additional resources/support-Built strong competency in assertive communication, de-escalation, creative problem solving, and crisis management



Qualtrics

• United States
• Software Development
• 700 & Above Employee

• Account Manager

  • Apr 2019 - Dec 2019

  Role Summary: Developed relationships with prospective clients to understand their needs and work cross-functionally to deliver on them-Leveraged resources across Marketing, Sales, Enterprise Sales, Sales Development, and Sales Operations teams to meet client needs and close ~$75K of revenue

• Sales Development Representative

  • Jun 2017 - Mar 2019

  Role Summary: Initiated conversation with and qualified potential clients across a myriad of industries and potential use cases for Qualtrics’ Research and Consumer Insights platforms. Potential clients ranged from small marketing firms to global CPG organizations.-Generated $2.3M of closed revenue over 18mos tenure.-Upsold ~10 existing clients for a total of $900K. -Researched, engaged with, and qualified strategic prospects to build Account Manager pipeline.-Worked with two others to oversee pilot program of new sales team structure. Leveraged strategic account planning and cross functional communication & collaboration (marketing, enterprise sales, customer success)to demonstrate the success of the newly-built strategies. Based on success, team headcount has expanded by 400%-Software competencies added: Salesforce, Outreach, Clari, Inside Sales, LinkedIn Sales Navigator



Another Round

• Director of Philanthropy

  • Sep 2013 - May 2017

  Another Round is the elite, all male a cappella group at Indiana University; rooted in 20 years of tradition beginning as Straight No Chaser in 1996. • Captivating audiences ranging from 50-25,000 in for-profit shows across the United States• Perform for legislators, millionaires, elderly, students, administrators and executives• Schedule philanthropic shows with local organizations such as The Boys and Girls Club, Riley Children's Hospital, Bell Trace Living Community, etc.• Build rapport with audiences on and off stage to contribute to the strong reputation of Indiana University and Another Round. • Work through hours of rehearsal and preparation to present quality entertainment through meticulous teamwork • Use consistent and focused effort to ensure that personal contributions to group success are maximized



Midwest Service Warehouse

• Operations Intern and Shift Supervisor

  • Jun 2016 - Aug 2016

  -Created production plans and estimated personnel and equipment needs in preparation for a new project launch-Managed a diverse team of workers to meet and exceed production goals for each shift-Initiated sensitivity analysis to identify and recommend optimal shift and personnel combinations in order to improve employee morale and efficiency -Created production plans and estimated personnel and equipment needs in preparation for a new project launch-Managed a diverse team of workers to meet and exceed production goals for each shift-Initiated sensitivity analysis to identify and recommend optimal shift and personnel combinations in order to improve employee morale and efficiency



Northern Kentucky Tri-ED

• United States
• Leasing Real Estate
• 1 - 100 Employee

• Intern

  • May 2015 - Aug 2015

  Northern Kentucky Tri-ED is non-profit entity focused on attracting new businesses into the area's core industries and motivating existing companies to expand operations. We use tools such as tax abatement, government grants, hiring assistance, and site selection service to keep local business culture at a nationally competitive level.• Built a Return on Investment calculator using IMPLAN and EMSI multipliers to evaluate the economic impact of businesses moving to or expanding within the Northern Kentucky region• Analyzed business specifications and paired them with local site availabilities to make recommendations to perspective, strategic new businesses • Organized project folders using server-based and Salesforce.com data to create easily accessible, complete information for executive reference



Hapzing

• Online Audio and Video Media
• 1 - 100 Employee

• Intern

  • May 2015 - Jul 2015

  Hapzing, a tech startup operating in a local accelerator, brings consumers and businesses together through aggregated calendar content. Hapzing helps consumers make better plans and equips businesses to build a larger customer base. • Built and revised pitch decks used by executives to attract potential clients • Created and managed comprehensive calendars local entrepreneurship, art, music, and recreation• Learned unconventional methods employed in the startup world to expand and grow a new business



Cyclops Bikes

• Mechanic and Salesman

  • Apr 2011 - Aug 2013

  At Cyclops Bikes, a vintage bike shop with a mostly used inventory, I had the responsibility of opening the shop each morning in preparation for customers. Upon a customers arrival, I greeted them and focused on their specific needs and preferences when selecting a bicycle in order to find the perfect fit.-Enabling customers to discover the joy of riding by assisting them in finding their perfect bike.-Communicating confidently and sincerely with customers in order to create mutually beneficial relationships for the future.-Relaying and acquiring information accurately and concisely to and from the owner who was not always present.