Experience

AssetMark

• United States
• Financial Services
• 500 - 600 Employee

• Service Specialist

  • Feb 2021 - Present

  Phoenix, Arizona, United States



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jun 2019 - Feb 2021

  Phoenix, Arizona, United States • Answered 20-30 incoming calls a day giving premier technical support to customers • Troubleshot problems demonstrating a resilience to customer attitude and stress • Sold and marketed promotional offers adapting to customer character • Met sales goals and often achieved bonuses for exceeding goals • Kept a positive attitude and influence on company’s dynamic in order to adjust to changes to ensure a profitable outcome



Urban Greenhouse Dispensary

• United States
• Retail
• 1 - 100 Employee

• Accounting Administrator

  • Jan 2018 - May 2019

  Phoenix, Arizona, United States • Tracked daily sales to ensure company standards were met • Balanced multiple bank accounts while managing business transactions • Managed and tracked inventory for multiple store locations • Collaborated in marketing meetings to determine social media campaigns, in-store displays, and organizing company events • Implemented company compliance policies



YiLo Superstore

• United States
• Medical Practices
• 1 - 100 Employee

• General Manager

  • Mar 2016 - Dec 2017

  Phoenix, Arizona, United States • Directed on-boarding process and trained new staff on procedures and standards • Managed dispensary staff, schedules and patient relations • Maintained and tracked store inventory • Served as the team leader and resource for staff concerning products, services, policies and procedures, industry news, and regulation changes • Led marketing campaigns including commercials and media representation for the company brand on multiple platforms