John Valverde
Talent Sourcing Specialist in Partnership with AT&T at Randstad Sourceright- Claim this Profile
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Bio
Allison Brewster
John was a sourcer on my Morgan Account. He was our go to! Whether it was participating in a hiring event, sourcing campaign, strategy meeting, he was always ready to go! He consistently exceeded sourcing metrics in a challenging hiring time for manufacturing. I highly recommend John. He is a great team player, as well as an advocate for candidates and employers,
Mitchell Brown
John Valverde is a consummate professional. He is a true team player who always puts others first. I was greatly impressed with the way he handled himself in any and all situations he faced. We operated in a fluid ever changing environment and his ability to handle pressure and still get the job done is a quality rarely seen today.
Allison Brewster
John was a sourcer on my Morgan Account. He was our go to! Whether it was participating in a hiring event, sourcing campaign, strategy meeting, he was always ready to go! He consistently exceeded sourcing metrics in a challenging hiring time for manufacturing. I highly recommend John. He is a great team player, as well as an advocate for candidates and employers,
Mitchell Brown
John Valverde is a consummate professional. He is a true team player who always puts others first. I was greatly impressed with the way he handled himself in any and all situations he faced. We operated in a fluid ever changing environment and his ability to handle pressure and still get the job done is a quality rarely seen today.
Allison Brewster
John was a sourcer on my Morgan Account. He was our go to! Whether it was participating in a hiring event, sourcing campaign, strategy meeting, he was always ready to go! He consistently exceeded sourcing metrics in a challenging hiring time for manufacturing. I highly recommend John. He is a great team player, as well as an advocate for candidates and employers,
Mitchell Brown
John Valverde is a consummate professional. He is a true team player who always puts others first. I was greatly impressed with the way he handled himself in any and all situations he faced. We operated in a fluid ever changing environment and his ability to handle pressure and still get the job done is a quality rarely seen today.
Allison Brewster
John was a sourcer on my Morgan Account. He was our go to! Whether it was participating in a hiring event, sourcing campaign, strategy meeting, he was always ready to go! He consistently exceeded sourcing metrics in a challenging hiring time for manufacturing. I highly recommend John. He is a great team player, as well as an advocate for candidates and employers,
Mitchell Brown
John Valverde is a consummate professional. He is a true team player who always puts others first. I was greatly impressed with the way he handled himself in any and all situations he faced. We operated in a fluid ever changing environment and his ability to handle pressure and still get the job done is a quality rarely seen today.
Experience
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Randstad Sourceright
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Netherlands
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Human Resources Services
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700 & Above Employee
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Talent Sourcing Specialist in Partnership with AT&T
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Apr 2023 - Present
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Randstad Sourceright
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Netherlands
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Human Resources Services
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700 & Above Employee
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Talent Sourcing Specialist
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Feb 2022 - Nov 2022
• Sourced qualified candidates for a variety of manufacturing positions • Utilized client branding, social media, and job boards to attract and communicate with active and passive candidates • First point of contact for candidates delivering exceptional care. Effectively pre-screened candidates before initiating recruitment process • Maintained timely accurate information on candidate interactions • Identify and communicate trends to client and stakeholders • Sourced qualified candidates for a variety of manufacturing positions • Utilized client branding, social media, and job boards to attract and communicate with active and passive candidates • First point of contact for candidates delivering exceptional care. Effectively pre-screened candidates before initiating recruitment process • Maintained timely accurate information on candidate interactions • Identify and communicate trends to client and stakeholders
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Citizens
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United States
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Banking
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700 & Above Employee
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Home Mortgage Collections Manager
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Jul 2019 - Feb 2022
• Manage daily activities for 12 Home Mortgage Collections Specialist • Conduct coaching and development sessions with direct reports • Facilitated department QA calibration sessions • Handle customer escalations and follow up as necessary • Managed compliance reporting and remediation processes • Partnered with dialer team to implement strategies • Screened and interviewed potential candidates for employment • Manage daily activities for 12 Home Mortgage Collections Specialist • Conduct coaching and development sessions with direct reports • Facilitated department QA calibration sessions • Handle customer escalations and follow up as necessary • Managed compliance reporting and remediation processes • Partnered with dialer team to implement strategies • Screened and interviewed potential candidates for employment
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Kohl's
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United States
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Retail
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700 & Above Employee
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Risk Management Operations/Fraud Coordinator
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Mar 2014 - Mar 2019
• Responsible for the coaching and continued development company associates • Among first Coordinators tasked with RMO department startup • Responsible for the improvement of a low 80% average in QA scores to low to mid 90% team average with a 90% reduction of procedure and compliance errors • Conducted new coordinator onboarding • Site champion for the Veterans Business Resource Group tasked with establishing new relationships with local non-profit organizations • Supported transition to Fraud by overseeing systems implementation for associates • Recognized as Q4 2017 Executive of the Quarter for achievements in site engagement, self-development, and community service Show less
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Exeter Finance
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United States
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Financial Services
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700 & Above Employee
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Collections Manager
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Oct 2012 - Jan 2014
• Manager for 25 early stage collectors • Conduct individual and group training utilizing CBS call model tools • Conduct QA and side by side sessions with agents • Monitor daily statistics and reports • Participated in the interviewing process • Assist collectors in negotiations and handled escalated calls • Manager for 25 early stage collectors • Conduct individual and group training utilizing CBS call model tools • Conduct QA and side by side sessions with agents • Monitor daily statistics and reports • Participated in the interviewing process • Assist collectors in negotiations and handled escalated calls
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Agency Manager
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Jul 2011 - Sep 2012
Promoted to Agency Manager in January 2012. Single point of contact for all agency vendors and clients. Conducted weekly and monthly conference calls with vendors and clients to discuss portfolio performance. Managed client and vendor records through Salesforce. Conducted internal and external performance audits. Created new and maintained existing relationships with vendors and clients.
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Collections Manager
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Dec 2008 - Jul 2011
Assisted in running day to day operations of an outbound collections team. Directly responsible for coaching and development of twenty-one team members. Conducted individual and group training on a variety of collections related topics. Conducted QA sessions with collectors. Responsible for building dialer campaigns and daily strategies at company, team, and individual levels. Monitored flow of dialer to maximize right party contacts. Assisted in daily collection efforts by assisting in negotiations and handling complaint calls. Processed payments and payment changes for collectors. Show less
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Infantry Team Leader
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Jun 2001 - Jun 2009
Deployed to Baghdad, Iraq in support of Operation Iraqi Freedom. Participated in mission planning and execution. Experience Bradley Fighting Vehicle driver and gunner. Responsible for operation and maintenance of Bradley Fighting Vehicles hull, transmission, engine, and weapons systems. Dismounted team leader responsible for equipment, training, health, and welfare of soldiers. Deployed to Baghdad, Iraq in support of Operation Iraqi Freedom. Participated in mission planning and execution. Experience Bradley Fighting Vehicle driver and gunner. Responsible for operation and maintenance of Bradley Fighting Vehicles hull, transmission, engine, and weapons systems. Dismounted team leader responsible for equipment, training, health, and welfare of soldiers.
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Operations Manager
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Jul 2007 - Dec 2008
Responsible for daily supervision of a team of 14 collectors. Coached and counseled collectors on a daily basis. Monitor calls for quality assurance, FDCPA compliance, and Portfolio Recovery Associates collection call policies. Monitored and tracked performance and issued monthly reviews to the collectors. Performed daily attendance audits. Put together monthly strategies to continue month over month growth. Assisted in daily collections efforts by second voicing calls and closing deals. Handled escalated calls and addressed customer complaints. Assisted in the hiring process by interviewing applicants who were seeking employment with the company. Show less
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Team Lead/Collector
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Feb 2005 - Jul 2007
Responsible for outbound and inbound collections of distressed consumer charged-off debt. Specialized in the collections of charged off credit cards, student loans, auto deficiency loans, and payday loans, Responsible for maintaining a monthly revenue quota of $16,000/month. Also responsible with assisting supervisors and floor managers with new hire training, ongoing collector training, and handling escalated calls. Responsible for outbound and inbound collections of distressed consumer charged-off debt. Specialized in the collections of charged off credit cards, student loans, auto deficiency loans, and payday loans, Responsible for maintaining a monthly revenue quota of $16,000/month. Also responsible with assisting supervisors and floor managers with new hire training, ongoing collector training, and handling escalated calls.
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Education
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Dallas College Mountain View Campus
Community
