Legal Services Specialist

• Aug 2023 - Present

Commercial Lines Account Manager

• Dec 2022 - May 2023

• Act as lead account strategist on assigned book of business• Manage renewal process for client including applications, marketing, quote reviews and proposals• Assist in the development of solid business relationships with insurance carriers• Consult with clients regarding coverage questions

Commercial Lines Account Coordinator

• Aug 2021 - Dec 2022

• Provide positive and comprehensive customer service while handling the day-to-day requests of clients' insurance needs in a timely manner• Work collaboratively with account managers during the renewal process by obtaining and communicating information between insured and carrier• Process change requests/endorsements, audits, and renewals to provide to the insured • Issue certificates of insurance, policies, auto ID cards and summaries of insurance

Secretary

• May 2021 - Aug 2021

• Managed customer relationships via e-mail, phone, and face-to-face interaction • Handled service calls regarding invoices and day to day requests from clients • Utilized data entry software daily for account payables and account receivables • Managed customer relationships via e-mail, phone, and face-to-face interaction • Handled service calls regarding invoices and day to day requests from clients • Utilized data entry software daily for account payables and account receivables

Undergraduate Student Tutor

• Jan 2020 - Dec 2020

• Strengthened Clemson’s academic support program for student athletes by engaging in productive one-on-one tutoring sessions. • Tutored 25 students across 9 different business concentrated classes • Created personalized study schedules, practice exercises, and worked with students to create and develop weekly goals • Strengthened Clemson’s academic support program for student athletes by engaging in productive one-on-one tutoring sessions. • Tutored 25 students across 9 different business concentrated classes • Created personalized study schedules, practice exercises, and worked with students to create and develop weekly goals