Experience

Rootworks is now Rightworks

• United States
• Accounting
• 1 - 100 Employee

• Senior Web Support Specialist

  • Apr 2018 - Present

  I am responsible for:-Building and maintaining our member's websites in our custom content management system platform -Providing Tier 1 & Tier 2 support on all of our existing websites-Developing and updating documentation that supports our web product and our membership platform I am responsible for:-Building and maintaining our member's websites in our custom content management system platform -Providing Tier 1 & Tier 2 support on all of our existing websites-Developing and updating documentation that supports our web product and our membership platform



University Information Technology Services (UITS)

• Support Center Consultant

  • Oct 2017 - Sep 2018

  -Provided tier 1 technical assistance to students, faculty, and staff of the Indiana University (IU) and Ivy Tech-supported communities via: phone, email, chat, and walk-in;-Managed the following multiple programs and applications for clients: Duo Mobile (two-step authentication), Adobe programs, Pulse Secure, Microsoft Office programs, Canvas, etc.; -Helped train new consultants on the many different applications used by students and faculty members;-Reported software and hardware problems



Technology Consultancy Center (TCC)

• 1 - 100 Employee

• Administrative Assistant

  • Feb 2017 - Sep 2017

  -Provided office support for the hiring process: -tracked important documentation for new employees; -designed training schedules for new hires and supervisors; -organized the orientation process for new hires; -set up profiles for new employee(s) to work online.-Planned and implemented training sessions for 25-100 employees. -Managed timesheet records of all employees and assigned disciplinary actions when necessary.-Assisted with scheduling events and meetings for Assistant Manager. -Maintained and ordered office supplies.-Greeted customers and answered phones.-Assigned daily office responsibilities. -Implemented the Quality Assurance Team, which is dedicated to maintaining the overall integrity of each lab on campus.

• Consultant Supervisor

  • Feb 2016 - Feb 2017

  -Provided one-on-one mentorship to consultants to help them succeed in their daily responsibilities;-Supervised consultant shifts throughout the day;-Maintained the computer labs throughout Indiana University’s Bloomington campus;-Assigned disciplinary actions when necessary and additionally rewarded consultants for outstanding performance;-Provided on-site training for new consultants;-Served as a liaison between Technology Center Consulting (TCC) staff and other IU departments;-Provided excellent customer service by responding promptly to customer inquiries.