Experience

Regional Income Tax Agency (RITA)

• United States
• Government Administration
• 1 - 100 Employee

• Customer Service Auditor I

  • Jan 2016 - Present

  Processing municipal income returns.



SterlingBackcheck

• Canada
• Human Resources Services
• 300 - 400 Employee

• Client Services Executive

  • Aug 2013 - Jan 2016

  Responsible for assigned book of client companies. Communicate daily with clients including conducting training on use of systems, running daily reports, researching requests, providing updates and answering general account questions. Ensure that special requests and issues are resolved in a timely manner to meet client expectations. Effectively communicate with clients, fulfillment departments, and team members to ensure great customer service.



Collegiate Directories

• Intern

  • May 2013 - Jul 2013

  Assisted with annual update of company’s collegiate sports directory and online database. Interacted with representatives at 2,100 plus colleges and universities in the United States and Canada to verify existing information and obtain updates. Identified issues and assisted customers with account set-up and troubleshooting. Performed research and verified information to ensure accuracy when completing projects. Created a prototype book before the directory went to print. Finished short-term projects in a timely manner to contribute to the team’s final long-term project.



Baskin Robbins

• Restaurants
• 700 & Above Employee

• Associate

  • Oct 2008 - Dec 2012

  Entrusted with store opening and closing and balancing the cash drawer. Trained newly hired employees. Tracked and restocked inventory. Provided great service to ensure customer satisfaction.



Collegiate Directories

• Intern

  • May 2012 - Jul 2012

  Assisted with annual update of company’s collegiate sports directory and online database. Interacted with representatives at 2,100 plus colleges and universities in the United States and Canada to verify existing information and obtain updates. Identified issues and assisted customers with account set-up and troubleshooting. Performed research and verified information to ensure accuracy when completing projects. Created a prototype book before the directory went to print. Finished short-term projects in a timely manner to contribute to the team’s final long-term project.



Collegiate Directories

• Intern

  • May 2011 - Jul 2011

  Assisted with annual update of company’s collegiate sports directory and online database. Interacted with representatives at 2,100 plus colleges and universities in the United States and Canada to verify existing information and obtain updates. Identified issues and assisted customers with account set-up and troubleshooting. Performed research and verified information to ensure accuracy when completing projects. Created a prototype book before the directory went to print. Finished short-term projects in a timely manner to contribute to the team’s final long-term project.