Experience

TrueCommerce

• United States
• Information Technology & Services
• 300 - 400 Employee

• Vice President of Global Services

  • Jan 2022 - Present

  - Leading global organization of +250 employees in China, Vietnam, Europe and NA and reporting to COO in NA. - Member of Senior Leadership Team - Post-merger integration activities of global service organization, after the acquisition of an equal size competitor. - Expanded service capacity with 50% in 6 months for selected service areas - Defined and executed a new global operational model after several acquisitions - Setting up and leading new business Vertical within Automotive industry Show less



TrueCommerce Nordic

• Vice President, Managed Service

  • Jan 2019 - Dec 2021

  - Leading Professional Service and Support Team of 50 employees and reporting to Nordic CEO- Member of Nordic and European Management team and Global Services Leadership team- Lead Strategic Initiative to transition towards an customer-focused international and enterprise business profile.- Engagement in presales activities and customer advisory for enterprise customers - Stakeholder Management - engaging with stakeholders at all organizational level- Project Management Office and methodology - including risk assessment and metrics- P&LProfessional Services Show less

• Director of Implementation

  • Dec 2015 - Dec 2018

  - Leading Professional Services team of 25 IT consultants and project managers, reporting to Nordic CEO- Member of the Nordic Management team- Establish and maintain strong relationships with clients. Understand client requirements, manage expectations, and ensure customer satisfaction throughout the project lifecycle.- Engage and manage stakeholders ex. clients, vendors and partners. - Identify opportunities to improve delivery processes, methodology and tools, implementing best practices and standardize processes.- Collaborate and communication with finance and commercial teams to monitor project financials, including budgeting, forecasting, and cost control. Ensure profitability and adherence to financial targets.-P&L Professional Services Show less



Körber Supply Chain

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Manager Project Management Office, HighJump B2Bi Solution Group

  • Sep 2013 - Dec 2015

  - Managing a team of 5 Project managers reporting to the VP of Professional Services - Define project management framework - Defining and reporting on KPIs; monitoring project deliverables against benchmarks and client expectations - Oversee project planning, execution, resource management and delivery, ensuring adherence to timelines, budgets, project risks and quality standards. - Managing a team of 5 Project managers reporting to the VP of Professional Services - Define project management framework - Defining and reporting on KPIs; monitoring project deliverables against benchmarks and client expectations - Oversee project planning, execution, resource management and delivery, ensuring adherence to timelines, budgets, project risks and quality standards.



Evenex

• Manager, Business Partner Activation

  • Dec 2012 - Sep 2013

• Operations -Consulting and Sales

  • Mar 2012 - Dec 2012



MACH

• Director, Client Services

  • Sep 2008 - Mar 2012

• Internal Consultant - Client Services

  • May 2007 - Sep 2008



MACH

• Executive Assistant to CEO

  • Jan 2005 - 2007

• Business Development Manager

  • May 2004 - Dec 2004



Dan Net

• Strategic Business Analyst

  • Sep 2002 - Apr 2004



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Communication Manager

  • Jan 2000 - Aug 2002