Experience

Hope Support Services

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Operations Manager

  • Feb 2013 - Present

  October 2018-Present, Operations ManagerSeptember 2017-October 2018, Office ManagerFebruary 2013-September 2017, AdministratorResponsible for:• Bookkeeping, banking and maintaining accounts using the Sage One package alongside dedicated Excel spreadsheets• Running payroll and providing budget reports to both the CEO and Chair of Trustees on a monthly basis• Organising events and fundraisers• Leading assemblies and presentations to local groups such as the Rotary Club, as well as networking (eg with MPs, CEOs and the Children’s Commissioner during a reception at the House of Commons)• Having overall responsibility for the charity's marketing and digital outputs, including line managing the Media Officer• Using Microsoft Word, Excel and Outlook to complete daily administrative tasks to a high standard, as well as inputting and updating all client data on a central database



Moore's Bakery

• Sales Assistant

  • Aug 2009 - Jan 2013

  Responsible for:• Serving customers, concentrating on offering excellent customer service• Taking responsibility for opening the shop and early order preparation• Assisting with cashing up and monitoring petty cash• Preparing food such as filled rolls, and general tidying and upkeep of the shop to maintain high levels of hygiene• Completing paperwork regarding stock and temperatures, and reporting any anomalies or concerns to management Responsible for:• Serving customers, concentrating on offering excellent customer service• Taking responsibility for opening the shop and early order preparation• Assisting with cashing up and monitoring petty cash• Preparing food such as filled rolls, and general tidying and upkeep of the shop to maintain high levels of hygiene• Completing paperwork regarding stock and temperatures, and reporting any anomalies or concerns to management



The Forester

• United Kingdom
• Writing and Editing
• 1 - 100 Employee

• Reporter

  • Sep 2011 - Jul 2012

  Two days a week unpaid work experience to gain an insight into the industry. Responsible for:• Researching and writing articles for the feature, what's on and main news sections of the newspaper• Interviewing people both on the phone and in person, such as for the weekly 'Meet the Chef' article• Using specialised computer software to format articles appropriately, within the word count• Proofreading articles written by other members of staff• Working to strict editorial deadlines