City of Sarnia

• Apr 2022 - Present

Assistant Manager

• Oct 2020 - Feb 2022

• Mentored front of house personnel on company policies, customer service techniques and professional communication. • Developed and maintained exceptional customer service standards. • Updated computer systems with new pricing and daily food specials. • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity. • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills… Show more • Mentored front of house personnel on company policies, customer service techniques and professional communication. • Developed and maintained exceptional customer service standards. • Updated computer systems with new pricing and daily food specials. • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity. • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience. • Optimized profits by controlling food, beverage and labor costs daily. • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback. • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency. • Worked with vendors to establish strong relationships and maintain proper inventory supplies. • Managed scheduling, payroll, and daily comps/sales Show less • Mentored front of house personnel on company policies, customer service techniques and professional communication. • Developed and maintained exceptional customer service standards. • Updated computer systems with new pricing and daily food specials. • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity. • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills… Show more • Mentored front of house personnel on company policies, customer service techniques and professional communication. • Developed and maintained exceptional customer service standards. • Updated computer systems with new pricing and daily food specials. • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity. • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience. • Optimized profits by controlling food, beverage and labor costs daily. • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback. • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency. • Worked with vendors to establish strong relationships and maintain proper inventory supplies. • Managed scheduling, payroll, and daily comps/sales Show less

Computer Hardware Technician

• May 2020 - Aug 2020

• Develop company standards for workstations and computer peripherals. • Provide support for windows clients as needed with regards to VPN, network connectivity, hardware/software issues, etc. • Enter and report technical problems, causes and solutions within our Service Desk Plus ticket management tool. • Assist employees with changes to Administrator Accounts, Passwords and Domain Privileges in Active Directory as required. • Assist with troubleshooting Microsoft applications… Show more • Develop company standards for workstations and computer peripherals. • Provide support for windows clients as needed with regards to VPN, network connectivity, hardware/software issues, etc. • Enter and report technical problems, causes and solutions within our Service Desk Plus ticket management tool. • Assist employees with changes to Administrator Accounts, Passwords and Domain Privileges in Active Directory as required. • Assist with troubleshooting Microsoft applications which include restoring personal files, configuration MS Office Suite, and restoring connection of Outlook application • Utilize Remedy ticketing system to track/route problems or requests and document solutions. • Performing inspect & test electronic equipment and preparing reports. • Installing new computers and upgrades or repair computers that are already in use. • Quality Auditor: inspecting the products that delivered by a company to ensure they meet all requirements and standards. Show less • Develop company standards for workstations and computer peripherals. • Provide support for windows clients as needed with regards to VPN, network connectivity, hardware/software issues, etc. • Enter and report technical problems, causes and solutions within our Service Desk Plus ticket management tool. • Assist employees with changes to Administrator Accounts, Passwords and Domain Privileges in Active Directory as required. • Assist with troubleshooting Microsoft applications… Show more • Develop company standards for workstations and computer peripherals. • Provide support for windows clients as needed with regards to VPN, network connectivity, hardware/software issues, etc. • Enter and report technical problems, causes and solutions within our Service Desk Plus ticket management tool. • Assist employees with changes to Administrator Accounts, Passwords and Domain Privileges in Active Directory as required. • Assist with troubleshooting Microsoft applications which include restoring personal files, configuration MS Office Suite, and restoring connection of Outlook application • Utilize Remedy ticketing system to track/route problems or requests and document solutions. • Performing inspect & test electronic equipment and preparing reports. • Installing new computers and upgrades or repair computers that are already in use. • Quality Auditor: inspecting the products that delivered by a company to ensure they meet all requirements and standards. Show less

Technical Support

• Jan 2020 - Apr 2020

• Provided phone support and support through email to correctly identify, escalate, resolve or quantify and document the results for support issues. • Perform or escalate internal and remote customer support issues for the network, desktops, applications, telephones, faxes, videoconference equipment, and mobile devices. • Walk users through installing local and network hardware devices such as printers on workstations. • Create Knowledgebase articles and utilizes resources such as… Show more • Provided phone support and support through email to correctly identify, escalate, resolve or quantify and document the results for support issues. • Perform or escalate internal and remote customer support issues for the network, desktops, applications, telephones, faxes, videoconference equipment, and mobile devices. • Walk users through installing local and network hardware devices such as printers on workstations. • Create Knowledgebase articles and utilizes resources such as websites and help desk tools to locate solutions to known problems. • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. • Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. • Offer suggestions on types or hardware and services, Open repair tickets and create dispatch with the Vendors. Show less • Provided phone support and support through email to correctly identify, escalate, resolve or quantify and document the results for support issues. • Perform or escalate internal and remote customer support issues for the network, desktops, applications, telephones, faxes, videoconference equipment, and mobile devices. • Walk users through installing local and network hardware devices such as printers on workstations. • Create Knowledgebase articles and utilizes resources such as… Show more • Provided phone support and support through email to correctly identify, escalate, resolve or quantify and document the results for support issues. • Perform or escalate internal and remote customer support issues for the network, desktops, applications, telephones, faxes, videoconference equipment, and mobile devices. • Walk users through installing local and network hardware devices such as printers on workstations. • Create Knowledgebase articles and utilizes resources such as websites and help desk tools to locate solutions to known problems. • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. • Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. • Offer suggestions on types or hardware and services, Open repair tickets and create dispatch with the Vendors. Show less

Cook

• Aug 2019 - Jan 2020

 Follow recipes and food presentation specifications as set by Gateway Casinos management.  Prepare all food items in a timely and hygienic manner  Assist the Head Chef in preparing and serving food items  Restocked all items throughout shift to ensure cooks had the necessary ingredients  Maintained a clean and sanitary kitchen ensuring it met state guidelines for food safety and inspections  Prepped and prepared at various cook stations based on class rotation.  Closed… Show more  Follow recipes and food presentation specifications as set by Gateway Casinos management.  Prepare all food items in a timely and hygienic manner  Assist the Head Chef in preparing and serving food items  Restocked all items throughout shift to ensure cooks had the necessary ingredients  Maintained a clean and sanitary kitchen ensuring it met state guidelines for food safety and inspections  Prepped and prepared at various cook stations based on class rotation.  Closed work stations, also cleaned to ensure they are sanitized and prepared for the next day. Show less  Follow recipes and food presentation specifications as set by Gateway Casinos management.  Prepare all food items in a timely and hygienic manner  Assist the Head Chef in preparing and serving food items  Restocked all items throughout shift to ensure cooks had the necessary ingredients  Maintained a clean and sanitary kitchen ensuring it met state guidelines for food safety and inspections  Prepped and prepared at various cook stations based on class rotation.  Closed… Show more  Follow recipes and food presentation specifications as set by Gateway Casinos management.  Prepare all food items in a timely and hygienic manner  Assist the Head Chef in preparing and serving food items  Restocked all items throughout shift to ensure cooks had the necessary ingredients  Maintained a clean and sanitary kitchen ensuring it met state guidelines for food safety and inspections  Prepped and prepared at various cook stations based on class rotation.  Closed work stations, also cleaned to ensure they are sanitized and prepared for the next day. Show less

Client Project Coordinator

• Sep 2015 - May 2018

 Coordinating various projects.  Monitor the design and development sectors in projects.  Test the projects to meet up the required output in various levels  Oversee and manage multiple projects at once. Develop process and formats for each.  Update data in ERP database. Develop status reports, presentations, cost estimates, and resource plan.  Develop, maintain and foster effective relationships with clients, providing an update on projects and resolving any… Show more  Coordinating various projects.  Monitor the design and development sectors in projects.  Test the projects to meet up the required output in various levels  Oversee and manage multiple projects at once. Develop process and formats for each.  Update data in ERP database. Develop status reports, presentations, cost estimates, and resource plan.  Develop, maintain and foster effective relationships with clients, providing an update on projects and resolving any issues/concerns promptly to ensure their satisfaction.  Coordinate Project for final delivery. Show less  Coordinating various projects.  Monitor the design and development sectors in projects.  Test the projects to meet up the required output in various levels  Oversee and manage multiple projects at once. Develop process and formats for each.  Update data in ERP database. Develop status reports, presentations, cost estimates, and resource plan.  Develop, maintain and foster effective relationships with clients, providing an update on projects and resolving any… Show more  Coordinating various projects.  Monitor the design and development sectors in projects.  Test the projects to meet up the required output in various levels  Oversee and manage multiple projects at once. Develop process and formats for each.  Update data in ERP database. Develop status reports, presentations, cost estimates, and resource plan.  Develop, maintain and foster effective relationships with clients, providing an update on projects and resolving any issues/concerns promptly to ensure their satisfaction.  Coordinate Project for final delivery. Show less

Middle Level Web Developer

• Jun 2015 - May 2018

Smart web Solutions is a website design and Digital marketing company both in DUBAI and INDIA. Offering complete web-business solutions for all type of businesses(Small and Big). 1. Web Design & Development 2. Digital Marketing (SEO,SMO,PPC, Branding,Facebook,Instagram,LinkedIn) 3. ECommerce Web Design 4. Mobile App store Optimization Services 5. Brochure Design 6. Corporate Identity 7. Logo Design 8. CMS Web Development 9. WordPress Development 10. PHP… Show more Smart web Solutions is a website design and Digital marketing company both in DUBAI and INDIA. Offering complete web-business solutions for all type of businesses(Small and Big). 1. Web Design & Development 2. Digital Marketing (SEO,SMO,PPC, Branding,Facebook,Instagram,LinkedIn) 3. ECommerce Web Design 4. Mobile App store Optimization Services 5. Brochure Design 6. Corporate Identity 7. Logo Design 8. CMS Web Development 9. WordPress Development 10. PHP Programming 11. Joomla Customization 12. Woocommerce Website Designing 14. Shopping Cart Solutions Smartwebsolutions have developed more than 50+ websites in the past 3 years and currently providing Search Engine Optimization (SEO) services to over 10 businesses. We provide excellent online services than any other professional web development and Digital marketing company in UAE, INDIA. Show less Smart web Solutions is a website design and Digital marketing company both in DUBAI and INDIA. Offering complete web-business solutions for all type of businesses(Small and Big). 1. Web Design & Development 2. Digital Marketing (SEO,SMO,PPC, Branding,Facebook,Instagram,LinkedIn) 3. ECommerce Web Design 4. Mobile App store Optimization Services 5. Brochure Design 6. Corporate Identity 7. Logo Design 8. CMS Web Development 9. WordPress Development 10. PHP… Show more Smart web Solutions is a website design and Digital marketing company both in DUBAI and INDIA. Offering complete web-business solutions for all type of businesses(Small and Big). 1. Web Design & Development 2. Digital Marketing (SEO,SMO,PPC, Branding,Facebook,Instagram,LinkedIn) 3. ECommerce Web Design 4. Mobile App store Optimization Services 5. Brochure Design 6. Corporate Identity 7. Logo Design 8. CMS Web Development 9. WordPress Development 10. PHP Programming 11. Joomla Customization 12. Woocommerce Website Designing 14. Shopping Cart Solutions Smartwebsolutions have developed more than 50+ websites in the past 3 years and currently providing Search Engine Optimization (SEO) services to over 10 businesses. We provide excellent online services than any other professional web development and Digital marketing company in UAE, INDIA. Show less

Developer

• May 2014 - Sep 2015

 Web project development.  Working with different web coding techniques includes coding and also design.  Handled different coding platforms.  Fast fixing bugs and design issues in live project.  Web project development.  Working with different web coding techniques includes coding and also design.  Handled different coding platforms.  Fast fixing bugs and design issues in live project.