Experience

New Horizons of Wisconsin

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Care Specialist

  • Sep 2014 - Present

  We serve as a resource to our Customers, as they select the skill development that ensures the greatest value for their department, their organization and their personal career development. From a single Excel class to a company-wide migration, we offer multiple solutions to increase learning success and return-on-investment.I personally provide guidance and support through every step of the learning experience. I partner with enterprise business-to-business Customers and individual career development students. I facilitate the successful path and completion for all VITAL Accelerator students, to include scheduling, completion of requirements and certification assistance. From first chat through certification, I am happy to assist our students on their path to success!



Optimal Blue

• United States
• Financial Services
• 100 - 200 Employee

• Rates Analyst

  • Jun 2011 - Feb 2014

  Worked independently out of my home, as a member of the Rates Team, to provide timely, accurate rate information to subscribing Customers. Responsible for quickly providing correct data in customized formats. Supported team members by quickly exchanging rate sheets when assistance was requested. Completed daily accuracy audits to ensure constant process improvement. Optimal Blue LLC, an enterprise lending services company, provides cloud-based managed-content and enterprise lending services that help mortgage banks, community banks, lockdesk/administrators, investors, lenders, originators, and credit unions in navigating the complex mortgage process from capital markets, to point-of-sale, and back.



Fox Valley Spring, an MW Components company

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Quality Certification Manager

  • 2000 - 2004

  Upgraded documentation and processes to achieve ISO-9001: 2000 standards. Achieved upgraded certification on first attempt, and solidified methodology to maintain certification and continuous improvement.Responsible for planning ISO-9000 certification achievement. Worked with all organizational levels to analyze, document and improve all processes in Production, Customer Service, Sales, Accounting and Management. Achieved certification on first attempt. Upgraded documentation and processes to achieve ISO-9001: 2000 standards. Achieved upgraded certification on first attempt, and solidified methodology to maintain certification and continuous improvement.Responsible for planning ISO-9000 certification achievement. Worked with all organizational levels to analyze, document and improve all processes in Production, Customer Service, Sales, Accounting and Management. Achieved certification on first attempt.



Menasha Corporation

• United States
• Packaging and Containers Manufacturing
• 300 - 400 Employee

• Account Manager

  • Feb 1993 - Sep 1998