Jose Guerra
Student at ACI Learning- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
CompTIA Network+
ACI LearningJun, 2023- Oct, 2024 -
CompTIA Security+
ACI LearningJun, 2023- Oct, 2024 -
Lean Six Sigma Yellow Belt
Six Sigma Global InstituteSep, 2022- Oct, 2024 -
CompTIA A+ Core 1 (Pending) Exam Date August 2023
CompTIA -
CompTIA A+ Core 2 (Pending) Exam Date August 2023
CompTIA -
CompTIA Network+ (Pending) Exam Date August 2023
CompTIA -
CompTIA Security+ (Pending) Exam Date August 2023
CompTIA -
ITIL® Foundation (Pending) Exam Date Aug 2023
PeopleCert
Experience
-
-
Student
-
Apr 2023 - Present
ITIL 4 Foundations IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing CompTIA A+ Components of Desktop PC’s, Installations & Configuration of Operating Systems, Maintain & Troubleshoot Installations of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components CompTIA Network+ TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate Network CompTIA Security+ Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organizational Security Policies & Monitor Security Infrastructure Show less
-
-
-
Coastal Community Action Program (Grays Harbor)
-
Aberdeen, Washington, United States
-
Housing Services Administrative Specialist
-
May 2022 - Dec 2022
• Consolidated the processing of purchase orders in accordance with Department of Commerce Guidelines. • Daily update and input of billing information in clients profile following all HIPPA protocols and guidance. • Monthly billing through third party software maintains a 90% first time approval rating for billing submissions. • Maintained multiple Google Docs and Excel spreadsheets allowing faster and easier reporting and client tracking. • Reconciled between fiscal and department managers to correct billing errors in a timely manner. Show less
-
-
-
US Army
-
United States
-
Armed Forces
-
700 & Above Employee
-
First Sergeant , Master Sergeant
-
Aug 2018 - Jun 2021
• Fostered communications between civilian support representatives and individual Army maintenance teams.• Lowered daily ordering of non-mission critical parts, resulting in increased budget by 80%.• Directed maintenance requests and technical issues to appropriate representatives.• Drafted weekly/monthly reports using Microsoft Office, created tracking systems to brief senior management and installation representatives. Virtual and in person briefings conducted weekly. • Crafted systems focused on tracking and reporting issues with downed equipment, thus facilitating cross-level support between agencies drastically reducing equipment downtime.• Trained, coached, and mentored 30 non-commissioned officers 80+ junior soldiers.• Planned and lead logistical supply and maintenance in support of five military companies. Show less
-
-
Platoon Sergeant
-
Aug 2013 - Aug 2018
• Trained and transitioned over six hundred soldiers from advanced individual training in active and reserve army. • Conducted training for two hundred soldiers in multiple areas, including warrior tasks and battle drills; ensuring soldiers were prepared for military service. • Maintained accountability and training records for over six hundred Soldiers annually.• Maintained accountability of fifteen million dollars’ worth of equipment with no losses, by utilizing database and tracking systems. • Served as Sexual Harassment and Assault Response Coordinator for 460+ soldiers. Show less
-
-
Education
-
ACI Learning
Computer User Support Specialist -
University of Management and Technology
Bachelors of Science in information technology, Information Technology -
University of Management and Technology
Associate's degree, General Studies