Paul Server

IT Support Technician at IronCraft Attachments
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Cleveland, Tennessee, United States, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • AWS Certified Cloud Practioner - 2022
    Udemy
    Aug, 2022
    - Nov, 2024
  • Azure Active Directory/Azure AD Domain Services
    Udemy
    Jul, 2022
    - Nov, 2024
  • Introduction to Cloud Computing On AWS
    Udemy
    Jul, 2022
    - Nov, 2024
  • ITIL 4 Foudation
    Simplilearn
    Nov, 2020
    - Nov, 2024
  • Microsoft Certified Professional (MCP)
    Connecting Point
    Jun, 2001
    - Nov, 2024
  • CompTIA A+ Certification
    CompTIA
    Mar, 2001
    - Nov, 2024

Experience

  • IronCraft Attachments
    • United States
    • Machinery Manufacturing
    • 1 - 100 Employee
    • IT Support Technician
      • Dec 2022 - Present

      I help support (onsite and remote) 4 manufacturing facilities in TN and NC, in concert with our IT MSP. I do a lot of the on and off boarding of employee's. Image, maintain and configured PC's. Monitored and resolve trouble tickets using Teams, Bomgar and Nable. Use Office 365 Admin to help create and monitor accounts. Currently working with our MSP to upgrade a lot of our IT Infrastructure. I help support (onsite and remote) 4 manufacturing facilities in TN and NC, in concert with our IT MSP. I do a lot of the on and off boarding of employee's. Image, maintain and configured PC's. Monitored and resolve trouble tickets using Teams, Bomgar and Nable. Use Office 365 Admin to help create and monitor accounts. Currently working with our MSP to upgrade a lot of our IT Infrastructure.

  • symplr
    • United States
    • Software Development
    • 700 & Above Employee
    • IT Service Desk Support Tier II
      • Mar 2021 - Dec 2022

      • Triage Service Desk tickets using Ivanti. • Help maintain AD accounts across 6 networks and domains • Provide IT orientation to New Hires. • Provide support onsite and remotely. • On and Off boarding of employees. • Image, maintain and configure PC’s for nearly 2000 end users nationwide. • Monitor and resolve trouble tickets using Teams, Bomgar Remote and Ring Central. • Office 365 Admin • Exchange Admin • Azure AD and EP MGMT • Triage Service Desk tickets using Ivanti. • Help maintain AD accounts across 6 networks and domains • Provide IT orientation to New Hires. • Provide support onsite and remotely. • On and Off boarding of employees. • Image, maintain and configure PC’s for nearly 2000 end users nationwide. • Monitor and resolve trouble tickets using Teams, Bomgar Remote and Ring Central. • Office 365 Admin • Exchange Admin • Azure AD and EP MGMT

  • Stanley Black & Decker, Inc.
    • United States
    • Manufacturing
    • 700 & Above Employee
    • IT Support Specialist II
      • Nov 2014 - Dec 2020

      Stanley Black and Decker | Ooltewah, TN • Managed troubleshooting of PC hardware, software and network issues for remote and local users, using VoIP and TeamViewer • Monitored and resolved service tickets each day using Shop Trac and ServiceNow • Conducted user and equipment audits, monitored thin client systems, and resolved technical bugs • Recent recipient of an award recognizing outstanding service and dedication in (Win Award, 2020)2020 • Facilitated team… Show more Stanley Black and Decker | Ooltewah, TN • Managed troubleshooting of PC hardware, software and network issues for remote and local users, using VoIP and TeamViewer • Monitored and resolved service tickets each day using Shop Trac and ServiceNow • Conducted user and equipment audits, monitored thin client systems, and resolved technical bugs • Recent recipient of an award recognizing outstanding service and dedication in (Win Award, 2020)2020 • Facilitated team trainings for new hires • Achieved a 4.5 out of 5 customer satisfaction rating, with over 50 reviews Show less Stanley Black and Decker | Ooltewah, TN • Managed troubleshooting of PC hardware, software and network issues for remote and local users, using VoIP and TeamViewer • Monitored and resolved service tickets each day using Shop Trac and ServiceNow • Conducted user and equipment audits, monitored thin client systems, and resolved technical bugs • Recent recipient of an award recognizing outstanding service and dedication in (Win Award, 2020)2020 • Facilitated team… Show more Stanley Black and Decker | Ooltewah, TN • Managed troubleshooting of PC hardware, software and network issues for remote and local users, using VoIP and TeamViewer • Monitored and resolved service tickets each day using Shop Trac and ServiceNow • Conducted user and equipment audits, monitored thin client systems, and resolved technical bugs • Recent recipient of an award recognizing outstanding service and dedication in (Win Award, 2020)2020 • Facilitated team trainings for new hires • Achieved a 4.5 out of 5 customer satisfaction rating, with over 50 reviews Show less

  • Worldwide Tech Services
    • Field Service Rep
      • Jan 2005 - Nov 2014

      ● Upgraded 100s of laptops and desktop computers ● Migrated 100s of computers to Windows 7 and Windows 10 ● Identified and resolved hardware, software, and network issues ● Repaired personal and commercial printers and copiers ● Upgraded 100s of laptops and desktop computers ● Migrated 100s of computers to Windows 7 and Windows 10 ● Identified and resolved hardware, software, and network issues ● Repaired personal and commercial printers and copiers

Community

You need to have a working account to view this content. Click here to join now