Experience

Greenwich Education Group

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Tutor

  • Mar 2019 - Present

  Teach writing techniques, grammar, and punctuation to students by executing specific strategies and tracking student progress to help students improve their test scores and grades for college admissions. Teach writing techniques, grammar, and punctuation to students by executing specific strategies and tracking student progress to help students improve their test scores and grades for college admissions.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Logistics Processor

  • Mar 2020 - Present

• Interim Customer Care Agent

  • May 2020 - Sep 2020

  Handled 40+ customer calls daily by providing stellar service through continuously answering calls for 8 hours a day to ensure a high customer retention rate.Navigated through ~5 computer systems to troubleshoot and solve problems with missing packages, incorrect orders, etc., to resolve customer issues and give information on packages and refunds as necessary. Attained 90-100% scores for customer service quality assessments by being friendly to customers, listening to their issues to find solutions, leading to more efficient call durations and better customer ratings. Show less

• Customer Care Representative

  • Nov 2019 - Feb 2020

  Provide customer support for customers at the Service Experience Desk by handling inquiries like returns, etc., to promote customer satisfaction to help track inventory and allow associates to sell more products.



Huntington Learning Center

• Westport, CT and Scarsdale, NY

• Head Teacher and Supervisor

  • Dec 2006 - Sep 2018

  Managed 10+ employees and led the exam-prep program with multiple students by effectively managing course schedules and student workload to help students achieve higher scores and get into desired colleges. Maintained a constantly-changing schedule for 50+ clients while simultaneously managing client requests like schedule changes & no-shows by confirming appointments via phone or email to reduce no-shows by ~90%. Taught ~20 lessons to 5-6 students per session in group and 1:1 settings by keeping track of the curriculum and documenting student scores to suggest improvements on homework and tests achieving higher grades and results. Show less



Hobbs/Herder Advertising

• United States
• Advertising Services
• 1 - 100 Employee

• Writer/Account Executive

  • Mar 2006 - Oct 2006

  Created marketing strategies to execute ~40 marketing campaigns (print, web, direct mail) by interviewing realtors and developing their personal brand via 10-paragraph brochures to attract more clients and achieve success. Served as the primary contact for 50+ accounts from initial interviews to final campaign execution as part of the creative business unit by creating marketing materials to allow sales agents to attain more realtor sign-ups. Led a 2-person creative team (designers, logo artists, etc.) by managing their progress, work, and outcomes on 40 marketing campaigns in the writing and production stages, leading to more brochures and new clients. Show less



Cheil Communications

• Advertising Services
• 1 - 100 Employee

• Copywriter, Freelance

  • Feb 2006 - Oct 2006

  Transformed complex technical information on printer specifications and their value propositions into clear and accessible language for resellers to allow current program members to sell additional Samsung products. Created 4 promotional copies for Samsung Electronics’ IT Division to promote tablets, monitors, etc., while adhering to tight deadlines (~1 week) by brainstorming advertising ideas in groups based on client specs. Transformed complex technical information on printer specifications and their value propositions into clear and accessible language for resellers to allow current program members to sell additional Samsung products. Created 4 promotional copies for Samsung Electronics’ IT Division to promote tablets, monitors, etc., while adhering to tight deadlines (~1 week) by brainstorming advertising ideas in groups based on client specs.



Arbonne

• Manufacturing
• 700 & Above Employee

• Writer and Copy Editor, Freelance

  • Aug 2005 - Dec 2005

  Crafted key internal communication materials (print and online) within branding guidelines by interviewing consultants and giving credit to the consultants, allowing them to use the materials to secure more sign-ups. Edited 30-40 2-sided marketing brochures and photos by proofreading errors like punctuation, grammar, content, etc., to maintain 100% accuracy by utilizing a precise eye for detail. Consulted with clients to discern needs and priorities during interviews and consistently followed through on next steps consisting of proofreading and final approvals to highlight successes with a data-driven approach. Show less

• Editorial Coordinator, Freelance

  • Apr 2005 - Jul 2005

  Regulated submitted materials for internal publications by collecting and organizing photos/captions and questionnaires that VPs sent in to ensure writing materials were organized and tracked effectively.



County Kids Magazine

• Westport, CT

• Contributing Writer

  • May 2003 - Sep 2004

  Developed feature magazine articles (exposing kids to art, etc.) by interviewing directors, doctors, authors, non-profit heads, etc., to provide a mix of printed publications for the magazine. Developed feature magazine articles (exposing kids to art, etc.) by interviewing directors, doctors, authors, non-profit heads, etc., to provide a mix of printed publications for the magazine.



Fairfield and Westport Minuteman

• Westport, CT

• Writer and Editor, Freelance

  • Sep 2003 - Jan 2004

  Handled the planning, layout, content selection, and newspaper editing for 2 magazines (bridal & good living) and 5 articles like the Children’s Peter Pan Giving Club by leading the editing and proofreading process. Handled the planning, layout, content selection, and newspaper editing for 2 magazines (bridal & good living) and 5 articles like the Children’s Peter Pan Giving Club by leading the editing and proofreading process.