Suvarsha Rai
Product Management Mentor at The Product Folks- Claim this Profile
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Bio
Natansh Sharma
It was fantastic to work with Suvarsha, she has the ability to quickly understand complex problems and explain them to others in simple terms. We worked together in Zenoti and our work required daily coordination with cross functional departments and clients from different countries. We were able to cross multiple hurdles quickly together and thanks to her experience & ability to make sound decisions quickly. Suvarsha has both technical and managerial skills. Suvarsha listens to advice, considers the best, learns from it and applies it. At her stint in the product team, her ability to understand the market and make strong design (UX / UI) decisions was impressive. I remember being consistently impressed by her ability to gather information, analyze it and discover the best ways to utilize it to enhance the product. She works very hard, and strives to create a great impact. She's one of those people who just gets it, and then also ensures that everyone else does too. I would definitely like to work with her again anytime.
Eliana Yzaguirre
I had the pleasure of meeting with Suvarsha and her team and could not have been more impressed. She was extremely knowledgeable and truly cared about any questions or concerns we had. Such a joy to work with and can’t wait to meet again someday.
Natansh Sharma
It was fantastic to work with Suvarsha, she has the ability to quickly understand complex problems and explain them to others in simple terms. We worked together in Zenoti and our work required daily coordination with cross functional departments and clients from different countries. We were able to cross multiple hurdles quickly together and thanks to her experience & ability to make sound decisions quickly. Suvarsha has both technical and managerial skills. Suvarsha listens to advice, considers the best, learns from it and applies it. At her stint in the product team, her ability to understand the market and make strong design (UX / UI) decisions was impressive. I remember being consistently impressed by her ability to gather information, analyze it and discover the best ways to utilize it to enhance the product. She works very hard, and strives to create a great impact. She's one of those people who just gets it, and then also ensures that everyone else does too. I would definitely like to work with her again anytime.
Eliana Yzaguirre
I had the pleasure of meeting with Suvarsha and her team and could not have been more impressed. She was extremely knowledgeable and truly cared about any questions or concerns we had. Such a joy to work with and can’t wait to meet again someday.
Natansh Sharma
It was fantastic to work with Suvarsha, she has the ability to quickly understand complex problems and explain them to others in simple terms. We worked together in Zenoti and our work required daily coordination with cross functional departments and clients from different countries. We were able to cross multiple hurdles quickly together and thanks to her experience & ability to make sound decisions quickly. Suvarsha has both technical and managerial skills. Suvarsha listens to advice, considers the best, learns from it and applies it. At her stint in the product team, her ability to understand the market and make strong design (UX / UI) decisions was impressive. I remember being consistently impressed by her ability to gather information, analyze it and discover the best ways to utilize it to enhance the product. She works very hard, and strives to create a great impact. She's one of those people who just gets it, and then also ensures that everyone else does too. I would definitely like to work with her again anytime.
Eliana Yzaguirre
I had the pleasure of meeting with Suvarsha and her team and could not have been more impressed. She was extremely knowledgeable and truly cared about any questions or concerns we had. Such a joy to work with and can’t wait to meet again someday.
Natansh Sharma
It was fantastic to work with Suvarsha, she has the ability to quickly understand complex problems and explain them to others in simple terms. We worked together in Zenoti and our work required daily coordination with cross functional departments and clients from different countries. We were able to cross multiple hurdles quickly together and thanks to her experience & ability to make sound decisions quickly. Suvarsha has both technical and managerial skills. Suvarsha listens to advice, considers the best, learns from it and applies it. At her stint in the product team, her ability to understand the market and make strong design (UX / UI) decisions was impressive. I remember being consistently impressed by her ability to gather information, analyze it and discover the best ways to utilize it to enhance the product. She works very hard, and strives to create a great impact. She's one of those people who just gets it, and then also ensures that everyone else does too. I would definitely like to work with her again anytime.
Eliana Yzaguirre
I had the pleasure of meeting with Suvarsha and her team and could not have been more impressed. She was extremely knowledgeable and truly cared about any questions or concerns we had. Such a joy to work with and can’t wait to meet again someday.
Credentials
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Monetization and Pricing
ReforgeMay, 2023- Nov, 2024 -
Product Strategy Workshop
Gibson BiddleDec, 2022- Nov, 2024 -
User Insights for Product Decisions
ReforgeSep, 2022- Nov, 2024 -
Mastering Product Management
ReforgeApr, 2022- Nov, 2024 -
HTML5
MicrosoftMar, 2013- Nov, 2024 -
JavaScript and CSS3
Microsoft
Experience
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The Product Folks
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India
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Software Development
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1 - 100 Employee
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Product Management Mentor
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Oct 2022 - Present
I offer 1-on-1 mentoring sessions to help individuals excel in Product, Research for Product Managers, and Design. I help expedite their professional journey, assist aspiring professionals in determining their fit for Product Management, and support them in breaking into such roles. I offer 1-on-1 mentoring sessions to help individuals excel in Product, Research for Product Managers, and Design. I help expedite their professional journey, assist aspiring professionals in determining their fit for Product Management, and support them in breaking into such roles.
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Freshworks
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United States
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Software Development
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700 & Above Employee
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Staff Product Manager
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Aug 2020 - Aug 2023
Owned the Applicant Tracking System (ATS) module for Freshteam, a significant driver of overall revenue. My role involved enhancing and optimizing critical components to elevate our product's performance and value proposition. Mid-Market Readiness and Advanced Capabilities: I played a pivotal role in establishing mid-market readiness, strategically developing advanced features such as Advanced Interview Scheduling, Passive Candidate Management, Reporting, Unified Hiring, and GDPR compliance. These capabilities were instrumental in closing high-value deals and expanding our market reach. Analytics Leadership for Enhanced Decision-Making: I spearheaded a comprehensive analytics initiative across Product, Go-To-Market (GTM), and Sales teams. By measuring feature utilization, identifying broken workflows, assessing conversion rates, tracking adoption, engagement, and retention, I facilitated data-driven decision-making at all levels. Feedback-Driven Product Improvements: In pursuit of continuous improvement, I initiated bi-weekly Feedback to Feature (F2F) sessions with the GTM team. This collaborative approach allowed us to prioritize enhancements that directly addressed pain points, optimizing the prospect-to-deal conversion process. Owned Freshservice enterprise scalability and platform components for its IT service management offering. Formulated strategies and launched capabilities to expand Freshservice's presence within higher-tier customer segments. Show less
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Zenoti
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United States
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Software Development
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700 & Above Employee
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Product Manager
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May 2017 - Aug 2020
Led a team of developers and UX designers to launch a new product vertical - Pet grooming, an architectural overhaul of the product’s core offerings. Achieved a rapid six-week turnaround for the comprehensive product release. Built core offerings from scratch and amplified the user engagement and reach of the 'Zenoti Mobile' app by 250% within a span of one year. Strategically prioritized features that spurred adoption and usage. Proved to be a game changer during the pandemic as it enabled touchless services and payments. Championed a comprehensive User Experience (UX) revitalization initiative, strategically focusing on elevating usability and fostering higher feature adoption rates. Steered the strategic direction of product roadmaps for 6 product modules by meticulously overseeing Key Performance Indicators (KPIs) and prioritizing feature rollouts to cater to both Enterprise and Small & Medium Business clientele. Pioneered the end-to-end launch of a VoIP-enabled soft phone for web, facilitating streamlined communication between salons and their patrons through integrated phone calls, seamlessly synced with the appointment book. Catalyzed the execution of integration strategies, aligning revenue-generating features and strategic partnerships (Ozonetel, EzyPay). Show less
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Oracle
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Associate Consultant
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Nov 2012 - Feb 2016
• Implemented Oracle Flexcube at client locations • Developed core enhancements and client specific customizations • Provided training, functional and technical support to the end users at client location • Performed data conversion activities from Client’s legacy systems to Oracle Flexcube • Provided post live support and data conversion activity training at client locations • Supported user acceptance testing at client locations • Coordinated with clients to gather enhancement requirements and developed feasibility studies • Interfaced Flexcube with third party applications - SWIFT Services • Expedited client customizations delivery by engaging all stake holders • Provided product support and technical trainings to client teams • Built automation procedures to reduce upgrade man-hours Show less
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LRR Technologies Private Ltd
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Hyderabad Area, India
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Content Writer & Application Developer
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Aug 2012 - Oct 2012
• Facilitated content writing in articles, using keywords for search engine optimization for fullhyd.com • Revitalized style sheets to improve the appearance of the localtiger.com webpage • Facilitated content writing in articles, using keywords for search engine optimization for fullhyd.com • Revitalized style sheets to improve the appearance of the localtiger.com webpage
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Education
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2023 - 2024
Carnegie Mellon University
Master's in Integrated Innovation for Products and Services -
2016 - 2017
Indian School of Business
Master of Business Administration (MBA) -
2008 - 2012
Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.), Information Technology
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