Experience

AppRiver

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Manager Office 365 Delivery Engineers

  • Oct 2009 - Present

  Gulf Breeze, FL I am a specialist in Microsoft cloud services and assist in developing processes, supporting multiple departments and helping execute complex customer deployments. Some of my key job skills and responsibilities are below: Clearly convey information regarding technology and product positioning to technical and non-technical contacts both internally and externally. Facilitating initial workflow and communication with customers and partners for new account configuration to ensure they are… Show more I am a specialist in Microsoft cloud services and assist in developing processes, supporting multiple departments and helping execute complex customer deployments. Some of my key job skills and responsibilities are below: Clearly convey information regarding technology and product positioning to technical and non-technical contacts both internally and externally. Facilitating initial workflow and communication with customers and partners for new account configuration to ensure they are prepared fully for successful implementation. Managing processes from start to completion including adjusting for a customized experience taylored to the client or project need. Collaborating with multiple departments regarding product optimization, feature enhancements, overall service health, and reporting of feedback through all proper channels. Assisting in the support, maintenance, and ongoing improvement of AppRiver systems used in the development and delivery of Microsoft cloud services. Leading by example on a small team of specialists that handle high volume work flow. Innovating new methods and evolving procedures to stay up to the minute with many moving parts critical to the flow of business between sales and implementation. Show less



Vertical Market Software

• United States
• Software Development
• 1 - 100 Employee

• Training & Support Technician

  • Jan 2006 - Sep 2009



Planet Cellular Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Assistant Sales Manager

  • Aug 2002 - Apr 2006