Experience

Signarama Decatur

• United States
• Retail
• 1 - 100 Employee

• Customer Account Specialist/Graphic Designer

  • May 2021 - Present



JAI Creates

• Graphic and Interactive Designer

  • Jun 2018 - Present

  This is my own business where I ideate, design, and create for various clients, businesses, and organizations to bring their visions to life. I create anything from flyers, logos, business cards, websites, labels, stickers, brands, and prototypes for web and mobile interfaces. This is my own business where I ideate, design, and create for various clients, businesses, and organizations to bring their visions to life. I create anything from flyers, logos, business cards, websites, labels, stickers, brands, and prototypes for web and mobile interfaces.



GetInsured

• United States
• Insurance
• 100 - 200 Employee

• Customer Service Representative

  • Jun 2020 - May 2021

  Professionally greeting customers with a friendly and delightful tone Answering inbound calls and make callbacks Answer all questions from customers and Brokers/Agents Assist customers with managing their accounts Assist with completing applications and enrolling in health insurance Explaining Medicaid eligibility and Government Subsidies Explaining key components of health insurance, such as copayments, metal tiers, and deductibles Searching for in network providers and prescriptions for customers Performed data entry for customer information Resolved various ticket types, such as technical, triage, enrollment issues, email questions, and urgent medical Making outbound calls and sending emails to customers once their tickets have been resolved Troubleshooting accounts to fix technical issues Reviewing documentation to verify customer's income, legal presence, and etc. Thoroughly investigating customer accounts, call logs, and account histories to find and fix root problems Swiftly and creatively finding solutions to any and all issues customers and Brokers have Assisting Brokers with client account and answers all questions Adhering to company guidelines and policies Logging detailed accounts of all phone interactions with customers on their accounts Show less



Andretti Indoor Karting & Games

• United States
• Entertainment
• 200 - 300 Employee

• Street Team Lead

  • Sep 2019 - May 2020

  As Street Team Lead, I worked in the Marketing Department with the Street Team Coordinator under the direction of the Marketing Leader. We researched both Local and Metro Atlanta events that would be beneficial for marketing Andretti's. I was in charge of Community outreach, where I connected with businesses that Andretti's has and has not established relationships with, in order to trade business and work out deals that will be beneficial to both the companies and their employees. On event outings, I lead the team by establishing the duties of each associate for working the activities and guest interactions for our information tent. I also created various graphics, edited photos, responded to company reviews, brainstormed ideas for in-house marketing promotions and themed events, and managed the Andretti Mascot's official social media pages. Show less

• Hostess (Trainer)

  • May 2016 - Sep 2019

  I greeted customers upon arrival to the Andretti Grill, managed the wait-list for guest to be seated, and informed and directed customers to their desired locations within the establishment. I would input orders for UberEATS and create and manage server placements and rotations into restaurant sections. I'd also assist servers with taking and making drink orders and taking food orders.



Ringer Employment Solutions

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Social Media Editor

  • Aug 2018 - Aug 2019

  Here I managed and updated all social media accounts and posts for the company. I created content while maintaining company brand guidelines that will engage target audiences, draw attention to the company, and gain increased activity for the website and social media platforms. Here I managed and updated all social media accounts and posts for the company. I created content while maintaining company brand guidelines that will engage target audiences, draw attention to the company, and gain increased activity for the website and social media platforms.



Club Scientific, LLC

• Education Management
• 1 - 100 Employee

• Camp Counselor

  • Jun 2015 - Jul 2015

  At this job, I taught fun and academic criteria to multiple children according to given lesson plan. There were situations where multiple children required assistance, so I handled them accordingly. This type of job required me to show a lot of patience and kindness towards children. I had to properly follow protocol for disciplining children showcasing inappropriate behavior. I utilized my capability of keeping kids focused and well behaved during learning time. At this job, I taught fun and academic criteria to multiple children according to given lesson plan. There were situations where multiple children required assistance, so I handled them accordingly. This type of job required me to show a lot of patience and kindness towards children. I had to properly follow protocol for disciplining children showcasing inappropriate behavior. I utilized my capability of keeping kids focused and well behaved during learning time.