Sr. Architect, Client Solutions

• Oct 2021 - Present

Principal Solution Consultant

• Aug 2016 - Oct 2021

Product Manager

• Oct 2010 - Aug 2016

Responsible for creating Business Requirement Documentation (BRD) for new softwaredevelopment.• Manage development resources with a budget over $15M.• Manage product line P&L.• Work in agile development methodology.• Initiate communication with various stakeholders including engineering, accounting, qualityassurance and implementations to deliver business requirements.• Collaborate with Business Analysts to create and deliver business requirements, detailed software requirements and user stories.• Conduct comprehensive market research on the payments industry.• Gather industry knowledge in conjunction with the sales team to continuously enhance paymentproducts.• Provide technical product demonstrations for existing and potential clients.• Serve as technical liaison for clients to assist in defining payment solutions.• Provide and maintain all product documentation.Additional skills:IVR ProgrammingVoice User Interface (VUI)Nuance Speech RecognitionInteractive intellegience - Interaction center certified engineer (ICCE)IVR DesignMicrosoft Certified Professional (MCP)Speech Recognition Design Show less

Senior Engineer

• Sep 2007 - Oct 2010

• Developed speech recognition enabled Interactive Voice Response (IVR) scripts for clients.• Utilized Nuance Communications speech software to write IVR speech grammars.• Developed web enabled higher education registration systems.

Programmer Analyst

• Sep 1999 - Oct 2007