Experience

Kilroy's Sports Bar

• United States
• 1 - 100 Employee

• Waitress

  • Dec 2016 - Present

  ☆Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution. ☆Answered phones politely and promptly, accurately recording and confirming reservations. ☆Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols. ☆Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating. ☆Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution. ☆Answered phones politely and promptly, accurately recording and confirming reservations. ☆Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols. ☆Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.



Metro Paving Corporation

• United States
• Construction
• 1 - 100 Employee

• Receptionist

  • Sep 2016 - Nov 2016

  ☆Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties. ☆Sorted incoming mail and directed to correct personnel each day. ☆Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel. ☆Answered and directed incoming calls using multi-line telephone system. ☆Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties. ☆Sorted incoming mail and directed to correct personnel each day. ☆Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel. ☆Answered and directed incoming calls using multi-line telephone system.



Haute Dogs & Fries Restaurant

• Alexandria, Virginia

• Cashier

  • Aug 2012 - Jun 2016

  ☆Trained new team members in cash register operation, stock procedures and customer service. ☆Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs. ☆Learned roles of other departments to provide coverage and keep store operational. ☆Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. ☆Trained new team members in cash register operation, stock procedures and customer service. ☆Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs. ☆Learned roles of other departments to provide coverage and keep store operational. ☆Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.



Aeropostale

• McLean, Virginia

• Sales Associate

  • Aug 2015 - Apr 2016

  ☆Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. ☆Helped customers sign up for loyalty programs and submitted completed paperwork. ☆Recommended merchandise to customers based on needs and preferences. ☆Met or exceeded sales targets on consistent basis with proactive communication strategies. ☆Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. ☆Helped customers sign up for loyalty programs and submitted completed paperwork. ☆Recommended merchandise to customers based on needs and preferences. ☆Met or exceeded sales targets on consistent basis with proactive communication strategies.