Family Support Specialist

• Jul 2022 - Present

Assistant Program Manager

• Jan 2021 - Aug 2021

-Ensured health and safety of the individuals.-Provided education training, counseling, and physical assistance when necessary to achieve ISP goals in the following areas: functional academics, domestic skills, health and personal hygiene, social and leisure skills, communication skills, community mobility, self-esteem, and money management.-Communicated with persons significant to the individual/s (i.e. family, friends, guardians, advocates, volunteers, employers, service coordinators, medical providers, nursing, pharmacies) to facilitate consistency and proper support, along with maintaining the health and safety of the individual/s.-Performed case management duties, which consist of the following, but not limited to; Develop, write, and present annual ISP's, progress summaries, and support strategies; complete and verify necessary paperwork for SNCR, Lifeworks, Masshealth, Social Security, and food stamps, in conjunction with other residential staff, Program Manager and Director.-Maintained and provided educational training related to HCSIS, Icentrix, and case management.-Provided assistance to Program Manager and Director in recommending staff candidates; initiating supervision and annual evaluations of staff members. Communicated and implemented policies and procedures to staff and ensure staff understands all regulations of the agency.-Attended regular meetings and assisted with setting agenda; attend ISP meetings; in-services and case conferences as necessary.-Performed administrative duties as necessary.-Provided transportation to individuals as necessary

Case Manager

• Nov 2018 - Jan 2021

Ensures work environments and life enhancement activities are safe, secure and where individuals are free from harm. Provide supervision, training and coaching across all settings. Provide support to employers as necessary, ensure quality and consistency of work performed by these individuals. Provide education training, counseling, guidance and physical assistance when necessary to achieve a person's individual goals in: employment, education, social growth, health and wellness, communication skills, and community mobility. Develop, write and present annual Individual Support Plans (ISP’s). Perform case management duties such as: documentation of training and activities, maintaining individual confidential files, review and submit all required paperwork

Security Officer

• Aug 2017 - Apr 2019

-Protect and enforce laws on employer’s property.-Conduct security checks over a specified area.-Write detailed document of daily activities. -Protect and enforce laws on employer’s property.-Conduct security checks over a specified area.-Write detailed document of daily activities.

Therapeutic Mentor

• Aug 2018 - Nov 2018

Office Assistant

• Sep 2017 - May 2018

-Performing general office clerk duties and errands.-Handling incoming calls and other communications.-Greeting clients and visitors as needed. -Performing general office clerk duties and errands.-Handling incoming calls and other communications.-Greeting clients and visitors as needed.

Cashier

• Jun 2016 - May 2018

-Assist customer with transactions. -Organize aisles throughout store.-Help customers find items they wish to purchase. -Assist customer with transactions. -Organize aisles throughout store.-Help customers find items they wish to purchase.

Office Assistant

• Sep 2014 - May 2016

-Assisted students with dorm room issues.-Updated calendars and flyers with student information.-Completed rounds of building to ensure safety measures were upheld. -Assisted students with dorm room issues.-Updated calendars and flyers with student information.-Completed rounds of building to ensure safety measures were upheld.