Medical Student

• Jun 2021 - Present

Clinical Supervisor, CCSS/BMS and Supportive Housing

• Aug 2019 - Jun 2021

Provided clinical and administrative supervision to a team of 20 staff members who provide Comprehensive Community Support Services, Behavioral Management Services, and Supportive Housing in Las Cruces, NM. In addition to these duties, I also supported La Clinica's Crisis Intervention Service, providing crisis services over the phone and in the field. Provided clinical and administrative supervision to a team of 20 staff members who provide Comprehensive Community Support Services, Behavioral Management Services, and Supportive Housing in Las Cruces, NM. In addition to these duties, I also supported La Clinica's Crisis Intervention Service, providing crisis services over the phone and in the field.

Manager, Emergency Psychiatric Services

• Dec 2017 - Jul 2019

Provided oversight of clinical teams that performed psychiatric and chemical dependency evaluations in the emergency departments and on medical floors at Rochester General Hospital and Unity Hospital. Maintained relationships with other community providers and county level mental health officials to coordinate services and increase support for a diverse patient population. Oversaw the implementation of SBIRT evaluations in the Emergency Department and developed workflows to identify individuals in need of evaluation for substance use problems and to facilitate transfer to appropriate facilities for continued care, when necessary. Designed workflows to facilitate direct patient admissions and transfers to inpatient psychiatric units from other other facilities both within RRH Network facilities and outside facilities. Served on the Critical Incident Review Committee and Policy Review Committee for Behavioral Health. Show less

Program Manager

• Dec 2016 - Dec 2017

Developed a new outpatient program to provide behavioral health services to individuals and families in crisis as part of the organization's DSRIP Crisis Stabilization initiative. Executed plans to enhance an existing Psychiatric Consultation Service to increase access to behavioral health treatment for admitted hospital patients.

Therapist

• Jun 2016 - Jan 2017

Provided distance-based psychotherapy to clients in New York and New Mexico, as well as internationally, through online and mobile communication. New York City-based Talkspace is at the leading edge of innovation in the uncharted field of virtual clinical therapy. Clients have unlimited access to services through asynchronous text messaging, video conferencing and voice recordings. I have regularly been ranked among the top 10% of therapists in the company for response rates. Position provides an excellent opportunity to participate in the latest in online healthcare technology. Show less

Therapist

• Feb 2015 - Dec 2016

Worked for organization from 2011 to 2012, and from February 2015 to December 2016. Delivering professional counseling services to Spanish-speaking and English-speaking individuals, couples, families, and groups of all ages, inside of office, school, and community-based treatment environments. Psychotherapy is offered through managed care plans by one of the predominant mental health providers in the state. Additional expertise working with suburban juvenile drug court programs in the Albuquerque metropolitan area, providing services to participants and family members. Position also allows for on-site work with students in Albuquerque Public Schools (the 31st largest district in the US), along with the district’s Employee Assistance Program (EAP), together providing crisis/grief counseling services to students, teachers, and staff. Highly involved in the school district’s Crisis Response Team. Administrative activities include intake assessments, verification of insurance coverage, managed care program documentation, and treatment plans kept in accordance with HIPPA, local state laws, and corporate policies. Responsibilities previously included performing suicide and crisis risk assessments for the school district and providing services at the direction of the New Mexico Children Youth and Families Department (Child Protective Services) and providing reports and documentation to state and court officials as necessary. Show less

Bilingual Substance Abuse Clinician

• Nov 2013 - Jan 2015

Specialized in individual and group therapy for Spanish-speaking patients in inner-city Rochester, New York, who struggled with chronic problems related to substance use. Designed treatment plans to assist patients with reaching treatment goals; preparing patient progress notes, reports and completion notices; Maintained accurate records to ensure compliance with all federal and New York State regulations, and managed care requirements. Facilitated release of documentation to patients, courts, probation/parole departments, and referral sources, as necessary; provided ongoing case management services to coordinate and cooperate with local agencies, organizations, and the necessary interdisciplinary treatment providers to expedite care for each patient. Member of the Utilization Review Team, auditing records of other therapists to ensure accurate documentation in compliance with managed care and organizational policies. Show less

Adjunct Instructor

• Aug 2013 - Dec 2014

Taught the course, "Death and Dying." Coursework included a study of the dying process, death, ceremonies and rituals in many cultures. Lectured on experiences of grief and loss, the fear of death, understanding reactions to death, near-death experiences, euthanasia, suicide, and current practices and trends in the current care and treatment of terminally ill individuals. Instructor for multiple sections of this course, responsible for formulating lesson plans, developing class projects, and administering exams to assess mastery of the required subject matter. Expertise utilizing BlackBoard online applications to supplement classroom activities, effectively streamlining processes for students to turn in assignments and access all course-related materials. Show less

Therapist

• Jan 2013 - Jun 2013

Worked with Spanish-speaking and English-speaking adults and adolescents, including: individuals, families, groups, and couples. Most services were provided via managed care plans, and the “Family Tree” state program which was designed to work with the whole family as a unit. Developed new strategies for clients to meet challenges faced in life, both as an individual, and in the context of relationships within family, social, and work settings. Organization is a community health agency providing therapy in suburban Dallas. Show less

Practice Manager

• Aug 2005 - Feb 2013

Worked for practice from August 2005 to May 2011, and from July 2012 to February 2013. Managed all business activities of a highly in-demand private mental health practice. Handled activities such as: billing insurance, maintaining patient records, collecting payments, applying payments to patient accounts, maintaining business records, expense tracking for tax purposes, executing on-time tax payments, payroll reporting, and ensuring timely payment of accounts payable. Marketed and promoted the psychotherapy services by maintaining relationships with referral sources, tracking referrals to the practice, cultivated new referral sources, and strengthen relationships with existing referral sources. Accounting duties included tracking daily, weekly and monthly revenue to guarantee financial targets and goals would be achieved on schedule. Supervised staff, responsible for hiring for new positions, and carrying-out staff terminations. Position included duties as privacy officer/custodian of records, responsible for responding to records requests from third-parties such as outside attorneys, as well as directing, training, and managing employees who also processed records requests. Show less

Therapist

• Jul 2011 - Jun 2012

Worked for organization from 2011 to 2012, and from February 2015 to December 2016. Delivering professional counseling services to Spanish-speaking and English-speaking individuals, couples, families, and groups of all ages, inside of office, school, and community-based treatment environments. Psychotherapy is offered through managed care plans by one of the predominant mental health providers in the state. Additional expertise working with suburban juvenile drug court programs in the Albuquerque metropolitan area, providing services to participants and family members. Position also allows for on-site work with students in Albuquerque Public Schools (the 31st largest district in the US), along with the district’s Employee Assistance Program (EAP), together providing crisis/grief counseling services to students, teachers, and staff. Highly involved in the school district’s Crisis Response Team. Administrative activities include intake assessments, verification of insurance coverage, managed care program documentation, and treatment plans kept in accordance with HIPPA, local state laws, and corporate policies. Responsibilities previously included performing suicide and crisis risk assessments for the school district and providing services at the direction of the New Mexico Children Youth and Families Department (Child Protective Services) and providing reports and documentation to state and court officials as necessary. Show less

Counseling Intern

• May 2010 - May 2011

Provided services to Spanish-speaking and English-speaking individuals, couples and families, in an urban community-based counseling center. Primarily counseled with newly-immigrated families that had recently arrived to the United States primarily from Mexico, as well as many from Central America and South America. Psychotherapy assisted them with the myriad of issues related to moving to a new country, assimilation, and raising children in a foreign culture. Also worked closely with “at-risk” youth to avoid affiliation with dangerous local gangs by focusing on “peer refusal,” and building positive social supports. Administrative documentation included intake assessments, treatment plans and progress notes. Show less

Consultant

• Jun 2008 - May 2011

Solicited and secured business from private mental health professionals, including psychiatrists, psychologists, office managers, and/or other business decision makers. Advised clients regarding best practices to improve billing, implement backend management systems, and streamline internal processes. Directed multiple firms in the selection and purchase of the latest practice management software available. Trained office support staff to use new software for tracking of patients, managed care payments, tracking receivables for outstanding insurance claims, and other administrative functions as needed. Performed transfers of data for mental health practices switching from a paper-based to electronic clearing-house claims billing apparatus. Show less

Community Relations Liaison

• Jan 2004 - Jun 2005

Primary Spanish-speaking and English-speaking point of contact between the public and staff of a very active hospital Emergency Room in a large international metropolitan area, with a combined 2.6 million people on both sides of the US/Mexican border. Connected patients and family members with clinical staff, hospital employees, and other stakeholders with information necessary to provide patient services in an acute care environment. Used Meditech software system to locate patients in the hospital when asked for information by relatives. Responsible for identifying closest relatives/next-of-kin and gathering family members in an area when it was necessary to deliver notification that a death had occurred. Duties also included acting as the hospital’s representative during these difficult situations. Show less

Site Coordinator

• 2001 - 2002

Led teams of American volunteers into Mexico and supervised the transformation of empty lots into safe and secure homes, complete with cement foundation, electricity, windows, and doors. In addition to working with groups of volunteers, I assisted with Financial Director with bookkeeping. Led teams of American volunteers into Mexico and supervised the transformation of empty lots into safe and secure homes, complete with cement foundation, electricity, windows, and doors. In addition to working with groups of volunteers, I assisted with Financial Director with bookkeeping.