Experience

Ticketmaster Nederland

• Netherlands
• Entertainment
• 1 - 100 Employee

• Coordinator Event Services

  • Aug 2019 - Present

• Scan Operations Manager

  • Aug 2014 - Present



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• Coordinator Event Services at Ticketmaster Nederland

  • Aug 2019 - Present



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Travel Coordinator

  • Jul 2013 - Jul 2014



Oroso Massage

• The Hague

• Owner, Sports Massage Therapist

  • 2008 - 2013

  Sports Massage Sports Massage



Maduro Travel

• The Hague

• Senior Business Travel Consultant

  • 2007 - 2013

  - Handling complex itineraries for business travel clients booking flights, hotels, car hire and other ancillary products. - Responsible for group travel. - Managing administration and other office related tasks. - Selling travel packages and airline tickets. - Liaising and negotiating contracts with hoteliers and airlines. - Customer care related duties - Handling complex itineraries for business travel clients booking flights, hotels, car hire and other ancillary products. - Responsible for group travel. - Managing administration and other office related tasks. - Selling travel packages and airline tickets. - Liaising and negotiating contracts with hoteliers and airlines. - Customer care related duties



Airtrade Holland B.V.

• Netherlands
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Manager Consolidating (B2B) / Manager Schiphol Staff Travel / Interim Office Manager Vliegwinkel

  • 2003 - 2007

  - Daily operational management from 3 up to 35 call centre sales agents (e.g. coaching, creating work schedules). - Recruiting and monitoring staff, conducting performance appraisals. - Preparing meetings and presentations. - Monitoring the quality, policy and efficiency of service delivery by the team and assisting in their training and development. - Managing administration and writing reports. - Monitoring service level agreements and ensuring targets to be achieved. - Liaising and negotiating contracts with hoteliers and airlines. - Arranging all forms of business travel for staff Schiphol Airport (especially for the management team and the board). - Handling and resolving customer complaints. Show less



Connections

• Gent en omgeving, België

• Assistant Manager

  • 2002 - 2002

  - Coaching of sales agents and ensuring an optimal working environment. - Responsible for absenteeism, planning work schedules, cash and inventory management, store presentation. - Customer care. - Selling travel packages and airline tickets leisure market. - Advising clients on travel arrangements, e.g. visas and passports. - Coaching of sales agents and ensuring an optimal working environment. - Responsible for absenteeism, planning work schedules, cash and inventory management, store presentation. - Customer care. - Selling travel packages and airline tickets leisure market. - Advising clients on travel arrangements, e.g. visas and passports.



NBBS

• Delft en omgeving, Nederland

• Travel Manager / Office Manager

  • Mar 1997 - Oct 2001

  - Daily commercial and operational management from 10 up to 15 sales agents (e.g. coaching, helping and advising sales agents, creating work schedules, cash and inventory management). - Preparing meetings and presentations. - Recruiting employees and conducting performance appraisals. - Monitoring service level agreements and ensuring targets to be achieved. - Maintaining the overall image of the Travelshop and customer service. - Selling travel packages and airline tickets. - Advising clients on travel arrangements, e.g. visas and passports. Show less