Training Specialist

• Feb 2020 - Present

Front End Supervisor

• Dec 2019 - Mar 2020

Team Lead

• Sep 2018 - Jun 2019

Provided direction to assigned Employment Specialists/Job Coaches on daily work assignments. Manage work flow and projects for assigned work areas. Prioritize and assign work according to due dates and consumer skills in mind. Ensured excellent customer service is being provided to assigned host companies. Communicated schedule changes or variations to Employment Specialists/Job Coaches, consumers, clients and other parties as required. Assist host company consumer and job scheduling issues as required. Fielded questions from Employment Specialists/Job Coaches regarding consumer schedules and day-to-day support needs. Refer questions to the Supervisor or Director as necessary. Performed assigned consumer payroll and billing duties in a timely and accurate manner. Performed Employment Specialist duties for assigned caseload, to include: - Provided job and safety skills training on both an as-needed basis and an on-going basis - Provided adequate work support to consumers within framework of host company. - Followed through on all contacts with consumer, AAW staff, employers, and host company personnel. - Kept accurate and complete consumer work records. - Was aware of Oregon Administrative Rules (OAR) requirements for consumers. - Kept consumer files updated and maintained at all times, in accordance with AAW policies and OAR requirements. - Developed jobs for clients - Assisted Quality Assurance Coordinator with collection of data for monthly billing and brokerage contract requirements. - Assisted in identifying support needs of consumer (vocational and behavioral) to ensure appropriate job matches and ongoing employment. - Provided training to consumer to ensure a good relationship with employer (communications, following company rules, etc.). - Worked effectively with external case management and personal agents. - Satisfied consumers, case management and host company employers in accordance with AAW policies and procedures.

Supported Employment - Employment Specialist

• Mar 2017 - Aug 2018

- Provide job skills and safety training to clients- Provided work support to clients within framework of host company.- Followed through on all contacts with clients, BLC staff, employers, and host company personnel.- Kept accurate and complete client work records.- Was aware of Oregon Administrative Rules (OAR) requirements for clients.- Kept client files updated and maintained at all times, in accordance with BLC policies and OAR requirements.- Developed work for clients per contracts with Vocational Rehabilitation- Assisted with collection of data for monthly billing and brokerage contract requirements.- Assisted in identifying support needs of client (vocational and behavioral) to ensure appropriate job matches and ongoing employment.- Provided assistance to client to ensure a good relationship with employer - Worked effectively with external case management and personal agents.- Satisfied clients, case management and host company employers in accordance with BLC policies and procedures.

Supported Employment - Job Coach

• Jan 2016 - Mar 2017

- Provide long term supports as detailed in contracts with clients.- Provide job coaching for individuals who have just received jobs- Perform job and task analysis- Assist in creating Discovery profiles- Occasionally assist the job developer with job development- One of 20 people selected in the state of Oregon to participate in the Trainer Mentoring Pilot Program. - Certified trainer for Oregon core competencies in Systematic Instruction and Long Term Supports.

Small Group Employment - Vocational Crew Lead

• Mar 2013 - Dec 2015

- In charge of working with a small group individuals on a daily basis, typically 4 individuals per shift, two four shifts per day.- Taught the individuals I worked with a variety of skills, primarily in the fields of landscaping and home repair. This includes the usage of tools typically found in those fields. Additionally, I taught the "soft" skills that are expected of individuals in a normal workplace (i.e. acceptable workplace speech, dress codes, how to communicate with supervisors respectfully, etc.)- I served as supervisor to those I worked with. I was in charge of monitoring attendance, setting schedules, scheduling jobs, determining if corrective actions were needed, etc.- Provided transportation to and from job sites. No accidents or citations.- Additional duties not related to coaching - providing estimates, scheduling jobs with clients, and writing and mailing invoices

Vocational Support Professional

• Mar 2012 - Feb 2013

- Provide pre-vocational training to individuals with intellectual and developmental disabilities in one on one settings. - Provide transportation for the individuals I worked with.- Document activities as required by state and organizational policy

Technician

• Sep 2011 - Nov 2011

Responsibilities primarily consisted of diagnosing and repairing computer issues for residential clients, providing computer support for commercial clients both over the phone and on-site as needed, backing up computers/restoring computers from back-up. Responsibilities primarily consisted of diagnosing and repairing computer issues for residential clients, providing computer support for commercial clients both over the phone and on-site as needed, backing up computers/restoring computers from back-up.

Clerk

• Sep 2009 - Jan 2011

- Process mail in a timely manner - Assist with setting up processed mail for outbound shipment - Process mail in a timely manner - Assist with setting up processed mail for outbound shipment

QA Tester

• 2007 - 2008

My primary role was testing video games for bugs and writing bug reports as necessary. I also lead some test groups, but this was as needed and not part of my normal responsibilities. My primary role was testing video games for bugs and writing bug reports as necessary. I also lead some test groups, but this was as needed and not part of my normal responsibilities.

Information Services Specialist

• Feb 2005 - Jan 2007

- Answer help desk calls - Troubleshoot & fix computer hardware & software issues, networking issues, and issues with any associated devices. - Report creation and maintenance - Assist with the maintenance of internal website as well as assist with development projects for that website. - Additional projects as assigned by the Network Administrator and the Systems Administrator. - I worked with Active Directory, Outlook Server, Crystal Reports, Microsoft SQL Server, Cisco IP phone systems, and a Summit Systems mainframe. The internal website was written with php and javascript.

Freight Crew

• Aug 2004 - Jan 2005

- Stock store shelves with merchandise on a daily basis - I was selected to become an order writer for the deli section of the store and became responsible for creating daily merchandise order for that section of the store. - Stock store shelves with merchandise on a daily basis - I was selected to become an order writer for the deli section of the store and became responsible for creating daily merchandise order for that section of the store.

Grill Cook - Student Worker

• Jan 2003 - Jun 2003

- Prep cook area at the beginning of the shift - Cook meals to order per recipes - Clean the grill at the end of the shift - Prep cook area at the beginning of the shift - Cook meals to order per recipes - Clean the grill at the end of the shift

Wilderness Ranger

• Jun 2002 - Sep 2002

- Patrol the Sky Lakes Wilderness - Enforce wilderness regulations - Conservation projects - Clear trail - Document day to day activities and any visitors that I might meet - Patrol the Sky Lakes Wilderness - Enforce wilderness regulations - Conservation projects - Clear trail - Document day to day activities and any visitors that I might meet

Telecommunications Specialist - Student Worker

• Aug 2000 - May 2001

- Diagnosing and fixing reported problems with the telecommunications hardware on the University of Portland campus. This ranged from issues with physical outlets, phone and Ethernet cables, hubs, and switches on campus. - Help manage the on-campus PBX - Assist with the administration of the Telecommunications department's servers. - Assist with special projects either proposed to the manager or assigned by the manager. - Diagnosing and fixing reported problems with the telecommunications hardware on the University of Portland campus. This ranged from issues with physical outlets, phone and Ethernet cables, hubs, and switches on campus. - Help manage the on-campus PBX - Assist with the administration of the Telecommunications department's servers. - Assist with special projects either proposed to the manager or assigned by the manager.

Store Clerk

• Jun 2000 - Aug 2000

- Test pool water and recommend products - Cashier duties - Assist customers with their purchases - Unload trucks and store product - Tally and track inventory - Test pool water and recommend products - Cashier duties - Assist customers with their purchases - Unload trucks and store product - Tally and track inventory

Student Worker - Computer Repair

• Sep 1997 - Jun 1999

Paid Work (Summers): - Build new computers and set-up computer labs on campus Unpaid work (work experience): - Build computers - Repair school computers - Troubleshoot user issues and provide solutions - Special projects as assigned by the instructor Paid Work (Summers): - Build new computers and set-up computer labs on campus Unpaid work (work experience): - Build computers - Repair school computers - Troubleshoot user issues and provide solutions - Special projects as assigned by the instructor