Marketing Executive

• Aug 2023 - Present

Marketer

• Mar 2023 - Aug 2023

• Collaborate with the Marketing Manager, Partner Channel Manager, Digital Content Producer, and US External Agency to develop and execute marketing campaigns, projects, and events • Optimize the CRM HubSpot system and platform performance capabilities by leveraging marketing automation and lead nurturing processes to obtain significant business information and key data informing responses • Collaborate with the Marketing Manager, Partner Channel Manager, Digital Content Producer, and US External Agency to develop and execute marketing campaigns, projects, and events • Optimize the CRM HubSpot system and platform performance capabilities by leveraging marketing automation and lead nurturing processes to obtain significant business information and key data informing responses

Sales Associate

• Jul 2022 - Nov 2022

• Increased customer and VIP customer base satisfaction with in-depth product knowledge and recommendations • Support management team in stock control and management - receiving, processing, and organising shipments and deliveries accordingly • Increased customer and VIP customer base satisfaction with in-depth product knowledge and recommendations • Support management team in stock control and management - receiving, processing, and organising shipments and deliveries accordingly

Assistant Store Manager

• Mar 2020 - Feb 2022

• Maintain high-quality service in a high-pressure environment to improve profit margins and stock control procedures • Improved social media brand engagement by optimizing social media posting • Maintain high-quality service in a high-pressure environment to improve profit margins and stock control procedures • Improved social media brand engagement by optimizing social media posting

Sales Consultant

• Mar 2020 - Aug 2020

• Liaise closely with senior sales consultants to organize door-to-door sales route • Improved average customer satisfaction by conducting qualitative & quantitative studies • Liaise closely with senior sales consultants to organize door-to-door sales route • Improved average customer satisfaction by conducting qualitative & quantitative studies

Beauty Concierge

• Aug 2019 - Feb 2020

• Collaborate with store manager and concierge team to promote beauty products to customers according to specific needs, boosting overall revenue

Store Host

• Mar 2019 - Aug 2019

• Provide excellent customer service by offering bilingual services and product knowledge; boosted KPI • Liaise customer requests via active listening on phone calls, emails and onsite interactions

Front of House

• Dec 2016 - Jul 2019

• Maintain sufficient product levels of in the buffet and report replacement needs to kitchen management • Maintain sufficient product levels of in the buffet and report replacement needs to kitchen management

Academic Tutor

• 2017 - 2019

• Taught English, Mandarin, and Korean language to primary school-aged to high school-aged students • Taught English, Mandarin, and Korean language to primary school-aged to high school-aged students