Doctoral Student

• Aug 2020 - Present

Research focus: Human-robot interaction, human-machine communication Courses: Regression and Multivariate Communication Research, Computational Thinking and Data Science, Data Science at Scale, Statistical programming in R and Python, Applied Machine Learning, Predictive Analysis, Directed Research in HCI/HRI. Research focus: Human-robot interaction, human-machine communication Courses: Regression and Multivariate Communication Research, Computational Thinking and Data Science, Data Science at Scale, Statistical programming in R and Python, Applied Machine Learning, Predictive Analysis, Directed Research in HCI/HRI.

Smart Nation Fellowship (UX Consultant)

• Jan 2020 - May 2020

Visiting Researcher (Human-Robot Interaction)

• Sep 2019 - Dec 2019

• Planned and conducted study on intergenerational collaboration (grandparent - grandchild dyads) to ascertain how collaboration levels are affected by the presence of the Pepper robot [publication submitted]. • Worked on literature review on trust in robots with Prof. Dautenhahn. • Analyzed the PInSoRo dataset (social interactions between 45 child-child pairs and 30 child-robot pairs) to identify engagement levels between child and robot. • Planned and conducted study on intergenerational collaboration (grandparent - grandchild dyads) to ascertain how collaboration levels are affected by the presence of the Pepper robot [publication submitted]. • Worked on literature review on trust in robots with Prof. Dautenhahn. • Analyzed the PInSoRo dataset (social interactions between 45 child-child pairs and 30 child-robot pairs) to identify engagement levels between child and robot.

Lead UX Researcher | Human Factors Engineer

• Jun 2014 - Jun 2018

• Led and conducted UX research for the user experience team, including iOS, OS X, watchOS, and web. • Built out usability testing lab for the research group over the course of 1.5 years through collaboration with Apple Real Estate, Apple Project Planning as well as various vendors who supported our AV equipment and setup. • Led discovery research and early stages of concepting and wireframing for redesign of the company's intranet (1000+ pages) incl. presentations to stakeholders in Santa Clara Valley, EMEIA and APAC regions. • Usability tested customer-facing buy-flows for iPhone and appointment system for the first Apple Watch release. • Collaborated with cross-functional teams including designers, product managers, and engineers. • Led contractors and vendors in conducting studies. • Supervised and trained research associates and interns. • Translated research findings into design strategy. Show less

UX Researcher / Interaction Designer (Contractor)

• 2013 - 2014

Worked with UX team to improve user experience of apps and websites. • Developed research plans and research scripts, recruited participants, conducted studies, analyzed data, created severity ratings and reports. • Developed concepts for desktop applications, mobile applications and websites. • Created prototypes in Axure RP Pro. Worked with UX team to improve user experience of apps and websites. • Developed research plans and research scripts, recruited participants, conducted studies, analyzed data, created severity ratings and reports. • Developed concepts for desktop applications, mobile applications and websites. • Created prototypes in Axure RP Pro.

Usability Specialist

• 2013 - 2013

Worked with web development and marketing team to improve usability and search marketing of corporate site and microsites. • Conducted heuristic evaluations of websites • Usability tested websites and microsite, evaluated and presented results to stakeholders. Test results led to improvement of user experience on corporate site as well as food microsite. • Developed concepts (incl. prototyping). • Researched social media strategies, search engine optimization. Worked with web development and marketing team to improve usability and search marketing of corporate site and microsites. • Conducted heuristic evaluations of websites • Usability tested websites and microsite, evaluated and presented results to stakeholders. Test results led to improvement of user experience on corporate site as well as food microsite. • Developed concepts (incl. prototyping). • Researched social media strategies, search engine optimization.

Research Associate

• 2012 - 2013

Member of research staff at the TIB Leibniz Information Centre for Science and Technology (https://www.tib.eu/en/). Worked with Fraunhofer Institute on research project VisInfo (visual access to research data in digital libraries), funded by the Leibniz Association. • Usability evaluation and further development of prototypical search system in a user-centered process. Conducted heuristic evaluations, questionnaires/surveys. • Planned and conducted two rounds of usability testing with members of the target group using Morae. Evaluated results, created interactive Prototypes (Axure) to display updated system. • The study showed significant usability improvements after second round of testing (less task time, higher task success rate and higher user’s rating of satisfaction). Published in the International Journal of Digital Libraries. Show less

Associate UX Designer

• 2012 - 2012

Worked with UX team to create clickable, interactive prototypes for web and mobile. • Improved usability of the online quote process for a large insurance company. Improved user experience of online credit card selection process for Chase. Created high-fidelity prototypes in Axure RP. • Developed concepts and sitemaps for websites and Facebook pages. • Co-organized and facilitated World Usability Day 2012 at Rosetta and Unconference at Rosetta (San Jose). Worked with UX team to create clickable, interactive prototypes for web and mobile. • Improved usability of the online quote process for a large insurance company. Improved user experience of online credit card selection process for Chase. Created high-fidelity prototypes in Axure RP. • Developed concepts and sitemaps for websites and Facebook pages. • Co-organized and facilitated World Usability Day 2012 at Rosetta and Unconference at Rosetta (San Jose).

Junior Information Archtitect

• 2011 - 2011

• Developed concepts for websites, microsites, landing pages and mobile applications. Conducted heuristic evaluations, created wireframes. Produced high-fidelity prototypes in Axure. • Worked as information architect and project-manager with Munich Re to create new career site • Worked with health insurance company Barmenia to develop the concept for a mobile app corresponding to their website, created paper prototypes and digital prototypes. • Developed concepts for websites, microsites, landing pages and mobile applications. Conducted heuristic evaluations, created wireframes. Produced high-fidelity prototypes in Axure. • Worked as information architect and project-manager with Munich Re to create new career site • Worked with health insurance company Barmenia to develop the concept for a mobile app corresponding to their website, created paper prototypes and digital prototypes.

Research Assistant

• 2009 - 2009

Worked with head of Information Science Institute at the University of Hildesheim to maintain personal website as well as online space for classes. Worked with head of Information Science Institute at the University of Hildesheim to maintain personal website as well as online space for classes.

Research Assistant

• 2009 - 2009

Worked with head of coordination center for research on rehabilitation medicine. Maintained website of department. Worked with head of coordination center for research on rehabilitation medicine. Maintained website of department.

Internship as Usability Consultant

• 2008 - 2008

Planned and conducted usability tests using Morae, logged tests, evaluated results, produced highlight-videos. Planned and conducted usability tests using Morae, logged tests, evaluated results, produced highlight-videos.

Internship as Project Manager

• 2008 - 2008

Developed webpages for the company’s intranet (HTML), administrative support in organizing events and workshops. Developed webpages for the company’s intranet (HTML), administrative support in organizing events and workshops.

Intern in the Advertisement and Communication Department

• 2007 - 2007

Translated internal and external correspondence (English, French, German), created PowerPoint presentations, master data maintenance. Translated internal and external correspondence (English, French, German), created PowerPoint presentations, master data maintenance.